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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2751-2760 out of 2954

GS

Genie S

06/30/14

5 out of 5

"Don't remember what it was like Before...and I don't want to....."

What do you like best about DocuSign? So very easy, I would never run around and get signatures anymore! What do you dislike about DocuSign? The only thing is you can't make changes tot he form in the middle , just in case, however, I am sure its only a matter of time. What problems is DocuSign solving and how is that benefiting you? No more waiting for clients to get home, they can do it on the computer at their leisure, even in their pajamas!

CB

Cheryl B

06/30/14

5 out of 5

"Easy to Use - Has made business simpler"

What do you like best about DocuSign? This product is REALLY easy to use. I have never taken any training on it, I just started using it. I am sure I don't know all the functionality it can do. What do you dislike about DocuSign? I haven't really found anything I dislike yet. Recommendations to others considering DocuSign: I have used other programs for digital signatures and this is by far the easiest program I have used. What problems is DocuSign solving and how is that benefiting you? I ...

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MO

Martha O

06/30/14

5 out of 5

"Huge time saver"

What do you like best about DocuSign? I love how easy it is to use. It saves me so much time in my business. One example: I was out to dinner when I got a call for a counter offer to be signed. I was able to go out to the parking lot. Send my client the documents to sign and they signed them, received them back immediately and was able to forward to the other agent who was able to get their client to sign. both clients where out of state and we were finished in less than 10 mins. I was ...

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LL

Lisa L

06/30/14

5 out of 5

"DocuSign is Awesome!"

What do you like best about DocuSign? DocuSign is easy to use and helps me save time and money on mailing legal docs. Very user friendly. What do you dislike about DocuSign? There isn't anything I dislike about DocuSign. My only suggestion would be to have a "signature" in the message part of the box so I dont have to type each time. Recommendations to others considering DocuSign: You wont regret using DocuSign for contract signatures, etc. Very easy to use, makes work easier and gets ...

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TR

Terry R

06/30/14

5 out of 5

"DocuSign Has Made My Business Easier!"

What do you like best about DocuSign? DocuSign is so easy to use. All the forms I need are easy to find. Forms are easy to fill out and my clients have no problem understanding how to use the product. What do you dislike about DocuSign? I have not found anything to dislike at this time. What problems is DocuSign solving and how is that benefiting you? Many of my clients are out of town and DocuSign makes the transaction easy. I no longer have to overnight packages and wait for them to ...

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CW

Carla W

06/30/14

5 out of 5

"Describe your experience with this product in a short sentence."

What do you like best about DocuSign? I like how quickly the system works. It is nearly immediate! What do you dislike about DocuSign? I don't like the little lines above and below the signatures/initials that are electronically signed. What problems is DocuSign solving and how is that benefiting you? It makes it a lot easier to work with clients that live in other cities.

MT

Mona T

06/30/14

5 out of 5

"I love DocuSign- Increases productivity by reducing follow up time on signatures"

What do you like best about DocuSign? I like that it is easy to use on the sending side and the signing side. The customers that have tried it agree. What do you dislike about DocuSign? Haven't had time to figure out how to use templates to the full functionality. What problems is DocuSign solving and how is that benefiting you? Time reduced drastically in obtaining required signatures. The instant satisfaction is great!

ES

Erin S

06/30/14

5 out of 5

"Great for our company"

What do you like best about DocuSign? The ease of the software and how I'm able to get contract signed over the internet. What do you dislike about DocuSign? I did have a little trouble navigating at first but I figured it out pretty quick. What problems is DocuSign solving and how is that benefiting you? problems: having contract signed with customers in other states, benefits: being able to get contracts signed via the internet

GS

Genie S

06/30/14

5 out of 5

"Don't remember what it was like Before...and I don't want to....."

What do you like best about DocuSign? So very easy, I would never run around and get signatures anymore! What do you dislike about DocuSign? The only thing is you can't make changes tot he form in the middle , just in case, however, I am sure its only a matter of time. What problems is DocuSign solving and how is that benefiting you? No more waiting for clients to get home, they can do it on the computer at their leisure, even in their pajamas!

RB

Rebecca B

06/30/14

5 out of 5

"Docusign helps me do my job faster and more efficiently. "

What do you like best about DocuSign? Being in real estate, our form software interfaces with docusign beautifully. It easily places your tags for you, but if I need to alter any, I can also easily make changes as well. What do you dislike about DocuSign? The mobile platform does not allow me view the history of my document. If I have multiple signers, on the desktop I can see who has signed and when; however, the mobile platform does not allow for this. Recommendations to others ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].