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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2771-2780 out of 2954

OC

Or C

05/12/14

4 out of 5

"Electronic signature leader"

What do you like best about DocuSign? Focusing gives us the ability to speed up the contract signing process What do you dislike about DocuSign? The implementation time is more than we expected What problems is DocuSign solving and how is that benefiting you? Electronic grant contract signing

PD

Patrick D

04/30/14

4.5 out of 5

"Great program"

What do you like best about DocuSign? Easy to interface with and uses CAC functionality What do you dislike about DocuSign? Sometimes slow to load versus other programs out there What problems is DocuSign solving and how is that benefiting you? More trustworthy e verified signatures than just using microsoft

JC

Jason C

04/30/14

4 out of 5

"Simple and effective tool"

What do you like best about DocuSign? I like that the tool is used easily and recognized across multiple industries What do you dislike about DocuSign? I'm not sure what I don't like about this program as I am still new to using it. For now it seems quite useful What problems is DocuSign solving and how is that benefiting you? So far, the fact that docu sign is recognized by multiple people for its capability to identify personnel quickly and accurately has been great

AU

Anonymous User

04/23/14

4.5 out of 5

"Great Product, Easy-To-Use!"

What do you like best about DocuSign? DocuSign is not only easy to use and integrate with your current online offerings, but you get a great support team that is willing to problem solve with you for your specific needs. What do you dislike about DocuSign? There are a few drawbacks to any product and some of the formatting and integration can be cumbersome. However, to date I haven't had a problem that wasn't (fairly) easily solved! Recommendations to others considering DocuSign: Try it ...

Read more

BW

Bob W

04/16/14

5 out of 5

"DocuSign is perfectly suited for my business."

What do you like best about DocuSign? The integration with real estate forms and forms storage. What do you dislike about DocuSign? As DocuSign integrates some new products, there is a learning curve. What problems is DocuSign solving and how is that benefiting you? Remote signers. DocuSign gives me access from remote locations.

AU

Anonymous User

04/03/14

1 out of 5

"Docu-sign keeps having problems and error messages and it takes forever to get ahold of their suppor"

What do you like best about DocuSign? That it makes signing documents easier. What do you dislike about DocuSign? That they dont do anything when you have problems, you request that you be compensated or somehow get signature support and get no response. I have dealt with 3 major issues and one had to drive something to my client because their support is terrible. What problems is DocuSign solving and how is that benefiting you? Having to drive to m computers

AU

Anonymous User

04/03/14

1 out of 5

"Docu-sign keeps having problems and error messages and it takes forever to get ahold of their suppor"

What do you like best about DocuSign? That it makes signing documents easier. What do you dislike about DocuSign? That they dont do anything when you have problems, you request that you be compensated or somehow get signature support and get no response. I have dealt with 3 major issues and one had to drive something to my client because their support is terrible. What problems is DocuSign solving and how is that benefiting you? Having to drive to m computers

VS

Vjay S

03/14/14

5 out of 5

"Docusign"

What do you like best about DocuSign? I love how It's an application which supports multiple computer platforms making the product universally integrated and provides a service which makes your presence and authority portable. The apps user interface is also easy to navigate and comes packed with multiple options. What do you dislike about DocuSign? I think the product has minimal flaws, possibly the only problem i have ever encountered was a app crash. What problems is DocuSign solving and ...

Read more

ND

Nathan D

03/13/14

5 out of 5

"Global signature management"

What do you like best about DocuSign? Docusign allows us to manage signatures across our international operations with the minimum of fuss. What do you dislike about DocuSign? I don't have anything I dislike about current functionality, would like to see E signature acceptance by UK government bodies for tax forms. What problems is DocuSign solving and how is that benefiting you? Saving on time and printing with the majority of our hiring paperwork

MA

Marcos A

03/12/14

5 out of 5

"Very usefull for digital on the go signatures"

What do you like best about DocuSign? Love the fact that you can sign very easily on the go you only have to make a signature once or you can take a picture of you signature and then just use it on you documents What do you dislike about DocuSign? can't think of anything that is negative What problems is DocuSign solving and how is that benefiting you? less paper waste, less prints and copies

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].