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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2741-2750 out of 2954

MF

Michelle F

07/01/14

5 out of 5

"Efficient, Easy to Use, Highly Recommend"

What do you like best about DocuSign? This is by far the easiest to use electronic signature program that I have found. What do you dislike about DocuSign? would like more flexibility on formatting What problems is DocuSign solving and how is that benefiting you? As a real estate professional I often have multiple parties that need to sign documents. Using DocuSign has made the process more efficient, easy and the automatic email feature of the completed document ensures that I am compliant ...

Read more

RR

Rebecca R

07/01/14

5 out of 5

"Essential, Depenable, Very User Friendly!"

What do you like best about DocuSign? Ease of use, no loss of data, can manipulate better to accommodate changes necessary in transactions... just everything is better than any other program I've used. What do you dislike about DocuSign? Not much evidently because nothing is coming to mind. Recommendations to others considering DocuSign: This is an easy way to offer top notch services and flexibility to clients. What problems is DocuSign solving and how is that benefiting you? Time, time, ...

Read more

LL

Lisa L

06/30/14

5 out of 5

"DocuSign is Awesome!"

What do you like best about DocuSign? DocuSign is easy to use and helps me save time and money on mailing legal docs. Very user friendly. What do you dislike about DocuSign? There isn't anything I dislike about DocuSign. My only suggestion would be to have a "signature" in the message part of the box so I dont have to type each time. Recommendations to others considering DocuSign: You wont regret using DocuSign for contract signatures, etc. Very easy to use, makes work easier and gets ...

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JS

Joe S

06/30/14

5 out of 5

"We use Docusign every single day and don't know how we would operate without it now."

What do you like best about DocuSign? Simple to use after a little training. Works all the time. What do you dislike about DocuSign? I would like to see some tutorials that I could watch on Youtube What problems is DocuSign solving and how is that benefiting you? Applications, general release forms, payroll direct deposit sign ups, timecards, etc. Mailing and faxing release forms, hundreds of dollars a month x 1 year we've been using it, over 1500.00 and we're a little company.

JM

Joni M

06/30/14

5 out of 5

"I have used Docusign for a few years now and love it"

What do you like best about DocuSign? I like the ease of use and the way it saves time when you just need a couple of signatures. What do you dislike about DocuSign? I have had a couple clients say they were not able to sign using their I phones and I don't know why. What problems is DocuSign solving and how is that benefiting you? Quicker signatures especially with out of town clients

TR

Terry R

06/30/14

5 out of 5

"DocuSign Has Made My Business Easier!"

What do you like best about DocuSign? DocuSign is so easy to use. All the forms I need are easy to find. Forms are easy to fill out and my clients have no problem understanding how to use the product. What do you dislike about DocuSign? I have not found anything to dislike at this time. What problems is DocuSign solving and how is that benefiting you? Many of my clients are out of town and DocuSign makes the transaction easy. I no longer have to overnight packages and wait for them to ...

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MT

Mona T

06/30/14

5 out of 5

"I love DocuSign- Increases productivity by reducing follow up time on signatures"

What do you like best about DocuSign? I like that it is easy to use on the sending side and the signing side. The customers that have tried it agree. What do you dislike about DocuSign? Haven't had time to figure out how to use templates to the full functionality. What problems is DocuSign solving and how is that benefiting you? Time reduced drastically in obtaining required signatures. The instant satisfaction is great!

ES

Erin S

06/30/14

5 out of 5

"Great for our company"

What do you like best about DocuSign? The ease of the software and how I'm able to get contract signed over the internet. What do you dislike about DocuSign? I did have a little trouble navigating at first but I figured it out pretty quick. What problems is DocuSign solving and how is that benefiting you? problems: having contract signed with customers in other states, benefits: being able to get contracts signed via the internet

MO

Martha O

06/30/14

5 out of 5

"Huge time saver"

What do you like best about DocuSign? I love how easy it is to use. It saves me so much time in my business. One example: I was out to dinner when I got a call for a counter offer to be signed. I was able to go out to the parking lot. Send my client the documents to sign and they signed them, received them back immediately and was able to forward to the other agent who was able to get their client to sign. both clients where out of state and we were finished in less than 10 mins. I was ...

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JM

Joni M

06/30/14

5 out of 5

"I have used Docusign for a few years now and love it"

What do you like best about DocuSign? I like the ease of use and the way it saves time when you just need a couple of signatures. What do you dislike about DocuSign? I have had a couple clients say they were not able to sign using their I phones and I don't know why. What problems is DocuSign solving and how is that benefiting you? Quicker signatures especially with out of town clients

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].