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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2511-2520 out of 2954

BD

Babs D

12/08/15

5 out of 5

"Sad, but Docusign has lost the REAL ESTATE COMMUNITY..."

What do you like best about DocuSign? We just got notice at our local Board that the National Assn. of Realtors and our local Board will be supporting another software/electronic signature company as the 'official' electronic software for Realtors. That means we will all probably leave Docusign because they always make it hard to use someone else's software. Docusign was missing from our NAR Co, convention just held in San Diego (50,000 Realtors attended), but there were a ton of 'other' ...

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AU

Anonymous User

12/05/15

4 out of 5

"DocuSign Review"

What do you like best about DocuSign? Its very easy to use and very easy to get started from an administrative perspective What do you dislike about DocuSign? Haven't used it enough to notice anything wrong so far Recommendations to others considering DocuSign: There are many other products in the market that promise the same but the simplicity with docusign wins it over others. Other products to consider could be echo sign but with that i have noticed a lot of complexity around ...

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AU

Anonymous User

12/04/15

4 out of 5

"We use this product for signing agreements digitally"

What do you like best about DocuSign? + very good user interface + easy to send and receive from contacts + easy to log in What do you dislike about DocuSign? + too many email notifications + would be nice if download options were easier What problems is DocuSign solving and how is that benefiting you? Making it easier to sign documents.

SB

Susan Bayley C

12/01/15

5 out of 5

"Docusign in Real Estate"

What do you like best about DocuSign? Docusign saves huge amounts of time eliminating the need to meet with clients just for signatures. What do you dislike about DocuSign? A few times, it has seemed a bit quirky and has come back to me as "completed", but has not actually been filled in. Recommendations to others considering DocuSign: There are a lot of features, be sure to watch a tutorial. What problems is DocuSign solving and how is that benefiting you? I have cut down significantly on ...

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GC

Glenn C

11/22/15

5 out of 5

"DocuSign is a quick and easy way for us to get things signed, and to automate workflows! "

What do you like best about DocuSign? We use DocuSign to streamline our processes by using it's advanced workflow functionality. It takes the requirements for forwarding, adding cc's out of the process and streamlines approvals and gaining signatures. What do you dislike about DocuSign? Some paperwork isn't allowed to be digitally signed.... yet. Recommendations to others considering DocuSign: Make sure you leverage their help section to really get set up right. What problems is DocuSign ...

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AU

Anonymous User

11/19/15

5 out of 5

"Great esignature software"

What do you like best about DocuSign? DocuSign is a fantastic tool for eSigning, I have been implementing and all it's features were greatly appreciated, the things like document tags, automatically generated signatures and field updates back on Salesforce were a fantastic incentive to the project. What do you dislike about DocuSign? It looks a bit hard on the first look, and it requires some investigation and studying to master, but once that is out of the way it was quite smooth to set ...

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AU

Anonymous User

11/13/15

3.5 out of 5

"Docusign Good but a few butts"

What do you like best about DocuSign? Makes signing of contracts and similar documents such as a NDA much easier. The software is fairly straight forward to use once you get use to it. The software notifies you when recipients viewed the email/ contract and sends notifications once they sign the document. Docusign says the document is valid in a court of law in the UK/ US. What do you dislike about DocuSign? From an admin point of view docusign can be a bit of a nightmare, although they ...

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AU

Anonymous User

11/05/15

5 out of 5

"Easysign docusign"

What do you like best about DocuSign? Docusign is simple and easy which makes it perfect for digital signature. No fuss, no complications, straight-forward. What do you dislike about DocuSign? Sometimes the integrations between SalesForce and Docusign isn't clear and can occasionally cause problems Recommendations to others considering DocuSign: Simple, quick, straight-forward What problems is DocuSign solving and how is that benefiting you? Insertion orders in the advertising industry are ...

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GL

Galen L

11/04/15

5 out of 5

"Years of Experience"

What do you like best about DocuSign? DocuSign is great for getting signatures from people who are working remotely. Nothing to print and return - all online signatures What do you dislike about DocuSign? Havent come across anything yet - seems to fit our needs Recommendations to others considering DocuSign: Try it What problems is DocuSign solving and how is that benefiting you? Getting signatures, saved time

AU

Anonymous User

11/03/15

4.5 out of 5

"Works for what I need and integrates well with my other core platforms"

What do you like best about DocuSign? Fairly Simple to use and understand (low learning curve). Not that this is a differentiator for them necessarily, but e-signature in general is an enormous help with any work-flows around contracts as well as keeping track of them. Either way, I have had overwhelmingly positive experiences in my day-to-day activities with DocuSign. IT is quickly my first thought on autmoation processes for any outgoing contracts (ie "how can I get this sent throguh an ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].