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9.8

Spot Score

DocuSign - Electronic Signature Software

DocuSign Reviews in May 2025: User Ratings, Pros & Cons

Sign smarter, not harder.

3.3

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Starts from $10/Month when Billed Yearly

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DocuSign Reviews & Ratings

3.3

Good

Based on 2831 ratings & 2954 reviews

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terible

(534)

Expert's Review

DocuSign is a powerful tool that excels in document handling and signing, making it a convenient choice for businesses and individuals. Users appreciate the ease of use for signing and managing documents. The platform's features simplify the process, saving time and effort. However, some reviewers have raised concerns about the customer service experience, ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 241-250 out of 2954

MR

Marcelo R

10/05/23

5 out of 5

"Quick and Easy"

What do you like best about DocuSign? The automatic signature is a blessing. Other products have you sign in a tiny box and you cannot make anything legible. What do you dislike about DocuSign? The UI is a bit busy. and some features are buried in several levels of the menu. What problems is DocuSign solving and how is that benefiting you? Most of our users work remotely. We are able to setup templates and documents are need to be signed regularly and have those users sign he documents ...

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AU

Anonymous User

10/05/23

5 out of 5

"Docusign - Everyone should be using it"

What do you like best about DocuSign? I like the format of how Docusign is set up. I feel like that it is very user friendly! WHen I have reached out to Docusign, they are always very responsive and help me solve whatever issue I have run into. I use Docusign almost every day so I am pretty up to date on the changes. The feature I most like is the ability to send reminders to everyone who hasn't signed a document yet. Both the roll out and weeks following of the implementation of the new ...

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AU

Anonymous User

10/05/23

5 out of 5

"DocuSign eSignature is Great"

What do you like best about DocuSign? It's very easy to use. We use it across all departments. Tons of features. What do you dislike about DocuSign? We haven't found any yet. Sime implementation, it's been pretty smooth. What problems is DocuSign solving and how is that benefiting you? Cutting down time and cost with the old way of document signing.

AU

Anonymous User

10/05/23

5 out of 5

"Docusign is a product that improved our productivity."

What do you like best about DocuSign? Docusign helped us to reach out to a large groups of our consitituents in a very short period of time. We used it sending out communication to our employee and the board. What do you dislike about DocuSign? I don't have any down side I can mention at least at this time. The only thing I would say is that, when the product update has been done, it is usually a surprise. I am not sure how DocuSign communicate about changes, or new layouts or features to ...

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SG

Sarah G

10/05/23

5 out of 5

"DocuSign is an Everyday Tool"

What do you like best about DocuSign? My favorite thing about DocuSign is the ability to track the progress of documents. I find the creation of templates and sending one-off envelopes for signature simple and easy to use. Whenever I have had an issue I've reached out to the customer support team and received timely and helpful assistance. I use DocuSign every day at work and it is an integral part of my document workflow. What do you dislike about DocuSign? In my experience the search ...

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CE

carl edgecock

10/05/23

5 out of 5

Brilliant

brilliant programme, easy to use, great for audits and all the drivers and staff

KC

Kiera Cavanagh

10/05/23

5 out of 5

Very easy and straight forward to use

Very easy and straight forward to use. Makes things very seamless for me.

HS

Hooman S

10/05/23

4.5 out of 5

"Long time customer"

What do you like best about DocuSign? My team loves it user friendly and great customer service What do you dislike about DocuSign? renewal fees keep increasing higher each year What problems is DocuSign solving and how is that benefiting you? paperless and virtual convenience

AU

Anonymous User

10/05/23

4.5 out of 5

"DocuSign has cut the time it takes to get contracts signed."

What do you like best about DocuSign? Saves paper, stamps and time. It is very easy to use. What do you dislike about DocuSign? Cost could be better but still worth it. What problems is DocuSign solving and how is that benefiting you? We are able to get contracts signed in minutes rather than days or weeks.

RH

Rita H

10/05/23

4.5 out of 5

"Powerful"

What do you like best about DocuSign? Easily upload and process multiple documents at a time. We use it every day for processing and management of documents. The customer support has been good What do you dislike about DocuSign? Some of the features are a little complicated; however, once the process is solidified, it is very easy. What problems is DocuSign solving and how is that benefiting you? The remote workforce has made it impossible to gather wet signatures. Some countries will not ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].