DocuSign Reviews in June 2026: User Ratings, Pros & Cons

"Docusign is AWESOME!"

What do you like best about DocuSign? User friendly. Critical to operations. It helped us thrpoghout the pandemic maintain operations and requirements. What do you dislike about DocuSign? No complaints at this time. I wish i would have known about it sooner. What problems is DocuSign solving and how is that benefiting you? Most of our staff work in the field and since we rebranded to a hybrid workspace, it has solved the issue of trying to maintain required signatures that need to be made ...

"Docusign is the bomb"

What do you like best about DocuSign? Docusign is easy to use. It is user friendly. What do you dislike about DocuSign? My least favorite thing is making sure all of our templates are available for use. Customer support helped tremendously with implementing Docusign and loading templates. What problems is DocuSign solving and how is that benefiting you? Docusign helps with controlling time management of our contracts. It also makes getting required contract forms quickly.

"Long time customer"

What do you like best about DocuSign? My team loves it user friendly and great customer service What do you dislike about DocuSign? renewal fees keep increasing higher each year What problems is DocuSign solving and how is that benefiting you? paperless and virtual convenience

"DocuSign has cut the time it takes to get contracts signed."

What do you like best about DocuSign? Saves paper, stamps and time. It is very easy to use. What do you dislike about DocuSign? Cost could be better but still worth it. What problems is DocuSign solving and how is that benefiting you? We are able to get contracts signed in minutes rather than days or weeks.

"Powerful"

What do you like best about DocuSign? Easily upload and process multiple documents at a time. We use it every day for processing and management of documents. The customer support has been good What do you dislike about DocuSign? Some of the features are a little complicated; however, once the process is solidified, it is very easy. What problems is DocuSign solving and how is that benefiting you? The remote workforce has made it impossible to gather wet signatures. Some countries will not ...

"Quick and Easy"

What do you like best about DocuSign? The automatic signature is a blessing. Other products have you sign in a tiny box and you cannot make anything legible. What do you dislike about DocuSign? The UI is a bit busy. and some features are buried in several levels of the menu. What problems is DocuSign solving and how is that benefiting you? Most of our users work remotely. We are able to setup templates and documents are need to be signed regularly and have those users sign he documents ...

Horrible experience! Bad customer service!

Horrible experience! The who platform is full of confusing and complicated configurations and terms. I requested a refund and they bounced me 4 times (Still havent gotten a refund). The names of the customer service representatives that have been toying me around are: Mae Laidyl Francela Daniel Alexander It's unfortunate that a company with such potential resorts to these dirty cancellation tactics and bad customer service.

Almost impossible to cancel account

I signed up for a basic account - free trial for a month. I soon realised I didn't want the account and then spent ages trying to cancel it - it took me round and round in circles. I ended up abandoning it to try again the next day with live chat (only available in daytime). And that was a pain too... I got asked the same questions several times and cut off and had to start again. Hopefully though I did cancel my account. I asked for a copy of the conversation and was given a link that I ...

"Docusign is a product that improved our productivity."

What do you like best about DocuSign? Docusign helped us to reach out to a large groups of our consitituents in a very short period of time. We used it sending out communication to our employee and the board. What do you dislike about DocuSign? I don't have any down side I can mention at least at this time. The only thing I would say is that, when the product update has been done, it is usually a surprise. I am not sure how DocuSign communicate about changes, or new layouts or features to ...

"Used as Primary Signature Tool for 10+ years"

What do you like best about DocuSign? Digital signatures have a huge source of efficency for our organization and its remote workforce. The organizations uses the tool in day-to-day operations. We use them for just about everything across all departments within the origanization. I love that the tool can: identify fields and apply overlays as is appropriate; support workflows such as approvals, signatures, and/or CC; power forms are a must when trying to streamline and scale static ...