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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2451-2460 out of 2954

BW

Buddy W

07/12/16

5 out of 5

"Docusign review"

What do you like best about DocuSign? Document signing made easy. Our users love that they don't need to download or log into any software in order to sign/approve documents and all they need to do is sign and send on their computer or mobile device. What do you dislike about DocuSign? Can't think of anything so far. It's worked really well for us What problems is DocuSign solving and how is that benefiting you? Our executive teams are always traveling so being able to review and approve ...

Read more

AU

Anonymous User

07/12/16

4 out of 5

"Excellent tool to quickly and securely sign documents"

What do you like best about DocuSign? DocuSign makes it very easy and simple to electronically sign documents. Before, one would have to print, sign and scan a document before sending. Now it's done a lot quicker! What do you dislike about DocuSign? I believe the full version of the program has a fee associated with it. Although, they do give you a few 30-day trial. Recommendations to others considering DocuSign: A must try. If you're currently printing, signing and scanning documents for ...

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AU

Anonymous User

07/12/16

2.5 out of 5

"sales"

What do you like best about DocuSign? instant signing of contracts, changing the singer, including many people from the organization on it What do you dislike about DocuSign? 1 admin, only being able to send the contract in a PDF format What problems is DocuSign solving and how is that benefiting you? it is helpful to reach people immediately, change the singer

DB

Donella B

07/08/16

5 out of 5

"HR Easy"

What do you like best about DocuSign? I've used DocuSign for HR purposes when joining Syapse. It made it convenient and simple to execute hiring paperwork What do you dislike about DocuSign? I've used one time since joining my firm. I cannot comment on dislikes at this time. What problems is DocuSign solving and how is that benefiting you? NA

AU

Anonymous User

07/06/16

3.5 out of 5

"Usually expedites the process, but there are some delays occasionally. LOTS of emails."

What do you like best about DocuSign? I like the automation that we have been able to integrate within our team by using Docusign. Some tasks take a lot less time now. What do you dislike about DocuSign? There a numerous emails that are sent out and almost flood your inbox. What problems is DocuSign solving and how is that benefiting you? Revising documents over and over has now been reduced a bit and when there are still changes, it is much quicker to make said change.

AU

Anonymous User

06/23/16

4 out of 5

"Really easy to figure out."

What do you like best about DocuSign? I did not create anything to sign, but I did use this to sigh some documents for a job. It was really simple to use. What do you dislike about DocuSign? I do not recall having any problems using this at all. It was really self explanatory. What problems is DocuSign solving and how is that benefiting you? I used this to sign some documents for my soon to be employer.

JB

Jesika B

06/17/16

4 out of 5

"Been Using it For Years"

What do you like best about DocuSign? It's always there, as it is browser-based, and it's been terrifically useful both as a consultant in my current incarnation as an office wrangler for a startup. What do you dislike about DocuSign? Sometimes it is unwieldy finding ways to get free items when your budget is short. Recommendations to others considering DocuSign: Take advantage of this tool if you're a small business or home worker. What problems is DocuSign solving and how is that ...

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AU

Anonymous User

06/15/16

5 out of 5

"DocuSign is an easy way to virtually sign our important documents."

What do you like best about DocuSign? Ease of use. The direction is very clear to the people i send the document to. It takes the guess work out of digitally signing. What do you dislike about DocuSign? I haven't found a reason to dislike this product Recommendations to others considering DocuSign: Give it a try, you will be glad you did. What problems is DocuSign solving and how is that benefiting you? This has saved not only time, but paper as well. I work in a technology based industry ...

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RR

Roget R

06/14/16

5 out of 5

"Digital Signing the way it should be"

What do you like best about DocuSign? The sheer ease of use with Docusign is simply unreal. Once I used it just ONCE for work, I've looked into adding it to my workflow for my home business and contract assignments, as well as recommended it to others. What do you dislike about DocuSign? There are times when I wish there was a clearer method of disabling/invalidating an out-of-date signature. As it stands if you miss the update email it can cause a lot of confusion. What problems is ...

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MM

Melody M

06/12/16

5 out of 5

"Makes Signing Easy As Pie!"

What do you like best about DocuSign? The ability to paste my signature easily with the click of my mouse and the drag feature. The system already knows where signatures and dates belong. It's also really easy to send documents to others for them to sign. What do you dislike about DocuSign? Document organization and storage can get confusing at times. Differentiating between the documents that you sent out and the documents that you received, but overall the system is highly functional and ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].