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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2441-2450 out of 2954

AU

Anonymous User

09/19/16

5 out of 5

"Docusign has simplified and revolutionized the way I do business"

What do you like best about DocuSign? I love the quick ease of using Docusign. I can even send contracts through the app from my tablet while on the go. 98% of clients have an easy time using it. The only ones that struggle are the ones completely baffled by the internet and/or don't have email. What do you dislike about DocuSign? I have no complaints. Of course I would prefer if it was a little cheaper, but the value is still good as is. I would discontinue if it started charging my ...

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DW

Darren W

09/16/16

4 out of 5

"Saves lots of time in manually printing, signing and scanning documents"

What do you like best about DocuSign? really easy to save a signature to quickly sign off on documents. when you are doing this 10 - 20 times a day like I am, thats a massive time saver What do you dislike about DocuSign? no easy way to sign from email. This would be a great feature if a digital signature for a document could be given straight from in the email What problems is DocuSign solving and how is that benefiting you? electronic signature of contracts, client documents and supplier ...

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AW

Adrienne W

09/10/16

3.5 out of 5

"Electronic Signatures "

What do you like best about DocuSign? Makes tracking and executing documents a breeze. What do you dislike about DocuSign? The UI is a bit cluttered and clunky. Streamlining the UI would improve the user experience. What problems is DocuSign solving and how is that benefiting you? Executing and tracking documents. It's a good tool for us to track, sign and file contracts.

SP

sunita p

07/29/16

5 out of 5

"Quick and easy agreement tool"

What do you like best about DocuSign? More secure and easy way to sign the documents between two or more individuals. What do you dislike about DocuSign? The signature style is changing if you are nit logged in your account. Documents can be signed without login which I do not like. Recommendations to others considering DocuSign: This software is far better than the any other form of mutual agreement process. You can keep on track the process and easy access anywhere and anytime. What ...

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AU

Anonymous User

07/27/16

0 out of 5

"Used to be easy, now it's convoluted and messy"

What do you like best about DocuSign? I like that this is electronic and can gather signatures simply, but when it comes to obtaining signatures from an entire company it is literally impossible to manage. What do you dislike about DocuSign? My company has an enterprise account with DocuSign, but we don't have the feature for mass-sending contracts. I created a one-month highest-level user account to do a mass send for a new contract that we needed the whole company to sign. Every step of ...

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HD

Hannah D

07/26/16

4.5 out of 5

"Simple Solution to Hiring Remote Workers"

What do you like best about DocuSign? The thing I like best about this software is that it's very easy to use. There are clear directions that pop up on screen and if you have any other questions, it's easy to find the FAQ and Help sections. What do you dislike about DocuSign? The one thing I don't like is the many emails you receive after signing up--but this can be a quick change if you want to unsubscribe. What problems is DocuSign solving and how is that benefiting you? DocuSign makes ...

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AU

Anonymous User

07/20/16

4.5 out of 5

"Very practical and easy to use "

What do you like best about DocuSign? Fast and easy to use, You can sign every kind of document and anywhere, Getting feedback when the document is signed, What do you dislike about DocuSign? I did not find anything to dislike yet. Recommendations to others considering DocuSign: It's great for small businesses, when you don't have a whole team of assistants and employees to take care of signing documents. it's save time and money What problems is DocuSign solving and how is that benefiting ...

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AU

Anonymous User

07/19/16

5 out of 5

"Document signing made easy!"

What do you like best about DocuSign? I love DocuSign! Before using the program I was printing out, signing, scanning and then sending documents back to clients who then had to repeat the process. Now, I can sign on screen, share the file and have them sign and return. Done! What do you dislike about DocuSign? Everything works great. It's a solid, easy to use program that I would recommend to any professional who works with documents. Recommendations to others considering DocuSign: Get the ...

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MC

Michael C

07/19/16

5 out of 5

"Saves Time and Resources "

What do you like best about DocuSign? It makes it so I don't have to scan documents when they need to be signed. Saves time as i would normally have to get up from my desk to scan. Documents can be set to expire after a time. Electronic signatures made through DocuSign are warranted to comply with the ESIGN act. It's just a really cool tool that doesn't cost too much and makes things easier. It's also very easy to add additional users. The free trial is a nice way to get acclimated to the ...

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AU

Anonymous User

07/13/16

5 out of 5

"The best way to close deals"

What do you like best about DocuSign? I love the ability to send out a reminder to someone who needs to sign a document. People are busy, and making one click to send a reminder makes it easy on my end, and it helps speed things up on the signer's end as well. What do you dislike about DocuSign? I do not like the "Home" tab setup. When I am dropped on this page I feel like I ended up in the wrong place. It does not feel consistent with the rest of the tabs. Recommendations to others ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].