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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2421-2430 out of 2954

CC

Cheri C

09/19/16

5 out of 5

"Time Saving"

What do you like best about DocuSign? The best part, is the time savings, I get with it. I can send out docs and the client can sign them when it is good for them. We don't have to scheduled a meeting to sign. Plus I can see if they have reviewed the docs, where they are in the process of signing. The ease the clients can sign is great, you don't have to be techy to operate the program. I use it almost everyday and would not like to live without it. What do you dislike about DocuSign? I ...

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AU

Anonymous User

09/19/16

5 out of 5

"The ease of use with Docusign is AMAZING!"

What do you like best about DocuSign? The ease of use make our task much easier to handle. We submit several contracts per week to various buyers throughout the county. The constant emails when buyers sign the document enables us the ability to submit our offers in a timely manner. What do you dislike about DocuSign? The recent change due to security reason, does not allow a contract to be altered after the signatures are completed thus causing us to reproduce new contracts causing our ...

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GR

Gene R

09/19/16

5 out of 5

"Fantastic way to save time and have compliance standards covered."

What do you like best about DocuSign? Docusign is easy and intuitive to use. Great investment What do you dislike about DocuSign? Explaining to non-tech people before we send. They are "afraid" of not understanding the process. What problems is DocuSign solving and how is that benefiting you? Saves postage, time driving to client's homes etc.

MN

Michael N

09/19/16

5 out of 5

"DocuSign: Making Life Easier"

What do you like best about DocuSign? I love using the functionalities of the conditional formatting. This allows our team the ability to limit the amount of inventory errors by only being able to choose certain drop-down boxes based on their qualifying choices. We are also very impressed with the user simplicity, there are few errors (outside of us inputting information incorrectly), so DocuSign has been a blessing. Using this software has created an efficiency that allows us the ability ...

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JD

John D

09/19/16

5 out of 5

"Makes my job extraordinarily easier!"

What do you like best about DocuSign? I like the fact that I can quickly obtain signatures from anyone, anywhere at any time. What do you dislike about DocuSign? There is nothing I dislike about Docusign.. Recommendations to others considering DocuSign: Use it. It is great. What problems is DocuSign solving and how is that benefiting you? Docusign solves the problem of obtaining signatures from different people in different places.

JM

Jeff M

09/19/16

4.5 out of 5

"Great app! Essential for my business."

What do you like best about DocuSign? Because I'm able to quickly create contracts on the from my computer, or on the go with my cell or tablet, I can concentrate on other aspects of my real estate business and be more productive. Clients and other realtors appreciate that the paperwork is more legible and quickly delivered. What do you dislike about DocuSign? I do look forward to Android app updates to make the app even more fully-featured. Recommendations to others considering ...

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MK

Marti K

09/19/16

5 out of 5

"Can't imagine life without Docusign!"

What do you like best about DocuSign? I love the time savings of being able to send real estate contracts and disclosures with just a few clicks and the fact that what I receive back is clean and legible, unlike the days when we had to fax everything back and forth and the final product was a muddy mess! What do you dislike about DocuSign? I really haven't encountered any aspect of the software that I don't like. It is easy to use for both the sender and the signer. Recommendations to ...

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DA

Deborah A. Rutter | A

09/19/16

5 out of 5

"Changed the way I doreal estate business!"

What do you like best about DocuSign? The days of having to schedule time for at least two people (me and a client, much less a spouse), at a place where everyone will be, and be able to park, etc., are over. While having anything signed anywhere, for anyone is just a matter of an internet connection, I think the bigger advantage is for the agent on the other side...I know so when someone gets a document. I can see the date and time. No more 'lost' internet emails, fax machines with no ...

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SO

Sharon O

09/19/16

5 out of 5

"My Clients love it!"

What do you like best about DocuSign? DocuSign is a terrific time saver for both me and my clients. In real estate, timing can be critical and DocuSign lets me get offers and amendments submitted quickly. Even non-techie clients can use the program since it's so easy. We all have a record of the paperwork without the time and effort of printing, signing, scanning and emailing! What do you dislike about DocuSign? If I need to correct a page in an uploaded document before sending it out for ...

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MT

Mike T

09/19/16

5 out of 5

"Administrator for Large Company"

What do you like best about DocuSign? Templates and the ability to clone documents are two of the most powerful features in DocuSign. Being able to hide pages from others is also a great feature. What do you dislike about DocuSign? Sometimes when you anchor a tag to some text in a template, it will be slightly off, but it's a quick correction. Recommendations to others considering DocuSign: Try it! You will love it. Gone are the days of sending a contract into a black hole. What problems is ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].