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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2381-2390 out of 2954

SR

Stacey R

11/08/16

5 out of 5

"Docusign in Talent Acquisition"

What do you like best about DocuSign? I love the ease of use, and ability to quickly get documentation signed and processed. What do you dislike about DocuSign? I have not encountered anything that I dislike thus far. Recommendations to others considering DocuSign: This tool makes getting signatures easy and very fast. It also removes the inconvenience of having to print, sign and find a method of returning a document. What problems is DocuSign solving and how is that benefiting ...

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AU

Anonymous User

11/02/16

5 out of 5

"Awesome "

What do you like best about DocuSign? Helps me understand whether quotes are being received, opened, considered and/or completed. What do you dislike about DocuSign? No complaints. It's very straightforward and easy to use. Recommendations to others considering DocuSign: Awesome product, especially if you deal with high volumes of quotes. What problems is DocuSign solving and how is that benefiting you? Seamless integration with Salesforce means I can send order forms via Docusign without ...

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AU

Anonymous User

10/31/16

5 out of 5

"Positive Experience Using DocuSign"

What do you like best about DocuSign? Makes signing contracts for my blog super easy. What do you dislike about DocuSign? Nothing. I really enjoy using DocuSign, and I recommend it to all of my blogger and freelance friends. Recommendations to others considering DocuSign: Definitely use this product if you have a lot of contracts and proposals to sign. It will save you so much time! What problems is DocuSign solving and how is that benefiting you? makes it easy to sign contracts and ...

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AU

Anonymous User

10/31/16

3.5 out of 5

"Ease of Use - but not mobile friendly."

What do you like best about DocuSign? Software is easy to use. It clearly outlined step by step each spot requiring a signature. Made the mortgage process very easy. It was also easy to go between different signers. One could sign and then pass off to the next signer. One can also send back for corrections within the same documents. Other signers are alerted by email that there has been a change. Anyone with access to the document can create a free account with Docusign to save the ...

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AU

Anonymous User

10/26/16

3.5 out of 5

"Docusign review "

What do you like best about DocuSign? Ease of uploading with branchnet and sending to clients What do you dislike about DocuSign? Compatibility with adobe and windows. It has a lot of glitches that are frustrating, and how it can't accept blank entries that need to be blank Recommendations to others considering DocuSign: Simplifying wherever possible :) What problems is DocuSign solving and how is that benefiting you? Adobe doesn't save my inputted info

AU

Anonymous User

10/25/16

5 out of 5

"Helpful tools "

What do you like best about DocuSign? It makes communication safe and easy between people! What do you dislike about DocuSign? Honestly, I have not run into any issues with it yet so answering what I dislike is near impossible. What problems is DocuSign solving and how is that benefiting you? DocuSign makes it easy so send important documents and items at a quick speed and safe feeling. Efficiency is the biggest pro to using it.

AU

Anonymous User

10/25/16

4 out of 5

"Easy to send documents to customers"

What do you like best about DocuSign? We can use templates for our most commonly sent documents. What do you dislike about DocuSign? Formatting custom fields is not intuitive at all. Recommendations to others considering DocuSign: It gets the job done What problems is DocuSign solving and how is that benefiting you? Getting documents in front of customers faster.

AU

Anonymous User

10/25/16

5 out of 5

"Great tool for sending documents electronically"

What do you like best about DocuSign? I like that it is easy to use and that you can see where your documents are at all times- waiting for signature, when it has been reviewed and when it has been signed. What do you dislike about DocuSign? I dislike that you do not get an email notification when one person has signed the document, if it is set to need two approval signatures because you do not realize that one person could be holding up the process unless you log in to look at the status ...

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AU

Anonymous User

10/17/16

1 out of 5

"old and cluttered "

What do you like best about DocuSign? solves the purpose of dcument signing over any device. What do you dislike about DocuSign? old and cluttered extremely difficult to manage shabby looking puts my business back into 1950s Recommendations to others considering DocuSign: please explore other better tools. i haven't explored yet, so i don't know if other tools are the same. but this one is not what i like! What problems is DocuSign solving and how is that benefiting you? customer ...

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AU

Anonymous User

10/17/16

1 out of 5

"old and cluttered "

What do you like best about DocuSign? solves the purpose of dcument signing over any device. What do you dislike about DocuSign? old and cluttered extremely difficult to manage shabby looking puts my business back into 1950s Recommendations to others considering DocuSign: please explore other better tools. i haven't explored yet, so i don't know if other tools are the same. but this one is not what i like! What problems is DocuSign solving and how is that benefiting you? customer ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].