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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2361-2370 out of 2954

AU

Anonymous User

02/01/17

5 out of 5

"Docusign review"

What do you like best about DocuSign? Docusign is so easy to use. You upload your document and add in the fields you want, and sends to the signer right away. You immediately get a copy once the document is signed, and you can also set reminders on how often the document is sent to the signer. What do you dislike about DocuSign? The only thing I dislike is not being able to void a signed document since the signer sometimes may want to see the document voided out. Recommendations to others ...

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AU

Anonymous User

01/31/17

5 out of 5

"I love DocuSign"

What do you like best about DocuSign? It makes signing legal documents so much easier. I remember the days when you had to tell prospects "press hard, you're making three copies". Thank god those days are over. I also like how it makes it easy to access all your important documents in one secure place. What do you dislike about DocuSign? Nothing so far. This is a very intuitive solution to use. What problems is DocuSign solving and how is that benefiting you? We needed an easy way to pass ...

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BF

Bonnie F

01/30/17

5 out of 5

"Excellent app for capturing electronic signatures with ease"

What do you like best about DocuSign? Excellent interface, easy to use, and easy for the recipients of the documents I send. What do you dislike about DocuSign? Re-ordering documents after I've uploaded them is a bit buggy. I wish it was clearer for users to create their own signatures. I would prefer original signatures to be the default, rather than the template signature styles. What problems is DocuSign solving and how is that benefiting you? I send quite a few legal documents each year ...

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AU

Anonymous User

01/26/17

5 out of 5

"Great Way to get things done "

What do you like best about DocuSign? The ability to sign from your phone, the foolproof UI, ability to move transactions along. What do you dislike about DocuSign? I didn't dislike anything about this product Recommendations to others considering DocuSign: If you need to get documents submitted safely, securely and online especially in distance transactions. What problems is DocuSign solving and how is that benefiting you? Getting important documents signed in real estate transactions. ...

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MS

Matthew S

01/26/17

5 out of 5

"Easy way to get documents signed with ease"

What do you like best about DocuSign? I like that you can now get documents digitally signed with ease without all the other hassle that use to come with hand signing documents. What do you dislike about DocuSign? I do not dislike anything at this moment with DocuSign. Recommendations to others considering DocuSign: I would highly recommend to others who are considering to use DocuSign to get this as it is a huge weight off your shoulders for getting all of your important documents signed. ...

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AU

Anonymous User

01/26/17

5 out of 5

"Very handy! "

What do you like best about DocuSign? It's so fast and collaborative. I makes communication between all parties really efficient. What do you dislike about DocuSign? Honestly, I haven't yet found anything I dislike about it. What problems is DocuSign solving and how is that benefiting you? DocuSign has really taken the pressure off trying to get signatures on contracts. What used to take days now takes minutes!

AU

Anonymous User

01/25/17

5 out of 5

"Great platform"

What do you like best about DocuSign? The platform is very intuitive and easy to figure out the first time. What do you dislike about DocuSign? There are quite a few clicks between uploading a document and sending it out for signature. You can skip some of these, but still a bit cumbersome. What problems is DocuSign solving and how is that benefiting you? This was used to speed the process of gathering approvals and signatures for various documentation. It's also great for tracking who has ...

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BB

Brandi B

01/12/17

3 out of 5

"Satisfactory Document Signing"

What do you like best about DocuSign? I like that we can get documents signed via the software versus having someone print and scan documents to us. I think it makes the workflow of getting offers our easy. I like that you can make templates so sending out offer packets to our candidates are more streamlined. What do you dislike about DocuSign? More times than not things come back unsigned. This is very frustrating when documents are coming back blank and the candidates are swearing they ...

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AJ

Andrew J. W

01/12/17

5 out of 5

"Signing contracts has NEVER been so easy"

What do you like best about DocuSign? I use DocuSign daily as a salesperson. I can have my customer sign the contract anywhere in the world as long as they can access their email or use their smartphone. They can sign with their finger on the screen of their smartphone and I get an email notification on the spot. I also use the DocuSign app and receive a notification when files are viewed and completed. What do you dislike about DocuSign? I dislike that I am not able to modify the tool bar ...

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TJ

Taniqua J

01/12/17

5 out of 5

"Simply the best"

What do you like best about DocuSign? It's easy and it's trusted. It is also customization - you can have a standard form but still be able to have a couple spots that are customization on the document level. This eliminates the need for 30 templates where one or two conditions might be variables. What do you dislike about DocuSign? Honestly, there is not anything that we don't like about this software. Recommendations to others considering DocuSign: Docusign is not only easy, it's used ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].