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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2351-2360 out of 2954

VB

Vishal B

04/11/17

5 out of 5

"Best in class e signature solution"

What do you like best about DocuSign? Out of the box integration with leading CRM and Oracle CPQ platforms. I liked the fact that docusign easily integrates with them and gives a seamless end to end experience. Placement of signature, option of sending a fax instead of the e signature is one nice feature I like. What do you dislike about DocuSign? Nothing so far, I would say more status updates to the CPQ platform. Ability to recall documents can be added. Redlining can be a feature which ...

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AU

Anonymous User

04/11/17

4 out of 5

"Docusign is a decent E-sign software"

What do you like best about DocuSign? Ease of use and makes signing documents efficient What do you dislike about DocuSign? sending docusign to receive mass signatures What problems is DocuSign solving and how is that benefiting you? Getting rid of hard copies of documents and making everything electronic

AU

Anonymous User

04/07/17

4.5 out of 5

"Review of the docusign products "

What do you like best about DocuSign? Review of docusign products and services What do you dislike about DocuSign? Downtime with systems and glitches that sometime occur Recommendations to others considering DocuSign: It is a great software that will save time to get the neccassary signatures without the pain of waiting for paper. It's a great software for anyone. What problems is DocuSign solving and how is that benefiting you? Moving into the future and allowing employees flexibility of ...

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AU

Anonymous User

04/07/17

4.5 out of 5

"Review of the docusign products "

What do you like best about DocuSign? Review of docusign products and services What do you dislike about DocuSign? Downtime with systems and glitches that sometime occur Recommendations to others considering DocuSign: It is a great software that will save time to get the neccassary signatures without the pain of waiting for paper. It's a great software for anyone. What problems is DocuSign solving and how is that benefiting you? Moving into the future and allowing employees flexibility of ...

Read more

AU

Anonymous User

04/05/17

5 out of 5

"Nifty"

What do you like best about DocuSign? The convenience of DocuSign is very important as a real estate agent. What do you dislike about DocuSign? The main thing I'd change is making it more obvious which signer you're creating a signature line for. Recommendations to others considering DocuSign: It's very useful if you are busy and can't track clients down for signatures. What problems is DocuSign solving and how is that benefiting you? There are many times when a couple is buying a home, but ...

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KL

Kevin L

04/04/17

5 out of 5

"Amazing signature capture tool for remote customers"

What do you like best about DocuSign? I like that Docusign is extremely easy to use! It's also very secure and tracks the IP the person used to sign the documents. What do you dislike about DocuSign? Hmmmm, can't really think of something I do not like. Recommendations to others considering DocuSign: If you need to have ANYONE sign ANY document, and you're not able to be face-to-face with them - THIS IS YOU SOLUTION. It gives the ability to save as PDF and has confirmation pages showing ...

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AU

Anonymous User

03/28/17

5 out of 5

"Convenient way to sign documents"

What do you like best about DocuSign? I like that I do not have to print out a document in order to sign it. All I have to do is use this app and it makes the job a lot easier. What do you dislike about DocuSign? Does not allow you to take screenshots. **Protected Recommendations to others considering DocuSign: DocuSign is an effective way to attain signatures on documents from multiple people. This is a faster way of doing it. What problems is DocuSign solving and how is that benefiting ...

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AU

Anonymous User

03/27/17

5 out of 5

"Easy passing medicaid docs back and forth for signatures"

What do you like best about DocuSign? Getting all the right signatures for medicaid applications for my son with a disability is made so much easier with this app. What do you dislike about DocuSign? I haven't used this product on the other end, meaning I haven't set it up and sent it to be signed, so I don't have anything negative to say at this point. What problems is DocuSign solving and how is that benefiting you? No longer need to print and sign docs, which is a big plus when working ...

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AU

Anonymous User

03/27/17

5 out of 5

"Great for electronic signatures"

What do you like best about DocuSign? Eliminates the need to sign physically and will store items digitally. What do you dislike about DocuSign? Scanning for upload is the most annoying process. What problems is DocuSign solving and how is that benefiting you? Offsite signatures

CR

Christy R

03/14/17

0 out of 5

"New Interface Needs Work!"

What do you like best about DocuSign? I was a strong supporter of Docusign for several years and brought them many customers. Unfortunately, they rolled out a new interface and things couldn't be worse. Features I found valuable no longer work. Support staff (about a dozen I've spoken to) don't seem to know the new interface as well. Keep the old until you fix the new! Don't remove features that I pay for! What do you dislike about DocuSign? New Interface. Everything about it: the use, the ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].