DocuSign Reviews in September 2026: User Ratings, Pros & Cons

"Quick and easy to use"

What do you like best about DocuSign? Availability of documents and the ease of use What do you dislike about DocuSign? Sometimes I get timed out on a signed document What problems is DocuSign solving and how is that benefiting you? Quickly getting documents signed. Easily distributed to employees

"Quick and easy to use"

What do you like best about DocuSign? Availability of documents and the ease of use What do you dislike about DocuSign? Sometimes I get timed out on a signed document What problems is DocuSign solving and how is that benefiting you? Quickly getting documents signed. Easily distributed to employees

"Great tool for integrating with Salesforce"

What do you like best about DocuSign? The technical team is great to work with and innovative on their ideas. Helped us implement a very user friendly approach to creating md signing contracts. What do you dislike about DocuSign? A bit costly and took a while to find proper technical resources for our needs What problems is DocuSign solving and how is that benefiting you? E-signature and approvals for our internal and external customers

"Simple to use, faster to get signatures"

What do you like best about DocuSign? I like being able to view the signing status of DocuSigns and if they've been reviewed. I also like the Salesforce integration that the completed docs are automatically attached to an opportunity. What do you dislike about DocuSign? None that I can think of. It's very simplified. What problems is DocuSign solving and how is that benefiting you? Speed up time to sign. It's been helpful to get the document into the right hands right away with a simplified ...

"Why wouldn't you be using this?"

What do you like best about DocuSign? Turn around time is incredibly faster. Can reach people out of town, off hours, etc. and they're usually willing to sign. What do you dislike about DocuSign? This doesn't work well if you get people making changes after final drafts are agreed upon. What problems is DocuSign solving and how is that benefiting you? Much better compliance on signing/filling in all areas of a document necessary. Much better turnaround time.

"Great software for e-signatures, but expensive!"

What do you like best about DocuSign? The ease of facilitating both desktop based and mobile e-signatures, tracking signatures, and storing signatures. What do you dislike about DocuSign? The cost. The yearly subscription fee is cost prohibitive, especially for companies under 100 people. Or rates were raised after the initial year and we actually looked to alternative solutions even though DocuSign has the best offering. We ended up choosing to move to HelloSign instead. Recommendations to ...

"Provides an easy way to use digital signature"

What do you like best about DocuSign? Easy and quick to setup and adequate for most business docs What do you dislike about DocuSign? i've been happy so far - i've had no complaints on signature quality Recommendations to others considering DocuSign: Try it out! What problems is DocuSign solving and how is that benefiting you? ease of signatures for those principals of company who are working out of town

"Benefits of the tool come immediately"

What do you like best about DocuSign? The tool is very flexible. It works well with Salesforce and independently of it. The sales people have been creative in how they use it, and instead of not using it because it takes too much effort they have been able to come up with ways to optimize how they are sending out service agreements What do you dislike about DocuSign? The functionality of editing a template is not stellar. Adobe does do it better. Our sales people are editing the form in ...

"Benefits of the tool come immediately"

What do you like best about DocuSign? The tool is very flexible. It works well with Salesforce and independently of it. The sales people have been creative in how they use it, and instead of not using it because it takes too much effort they have been able to come up with ways to optimize how they are sending out service agreements What do you dislike about DocuSign? The functionality of editing a template is not stellar. Adobe does do it better. Our sales people are editing the form in ...

"Better Than DotLoop"

What do you like best about DocuSign? The customization of signatures, dates, initials, etc. Signers won't miss their spot to e-stamp! What do you dislike about DocuSign? The organization of completed documents. Recommendations to others considering DocuSign: Make the completed documents more organized- group by signee or by custom name What problems is DocuSign solving and how is that benefiting you? I am having clients fill out paperwork quickly to insure a fast closing. Docusign gets the ...