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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2301-2310 out of 2954

AU

Anonymous User

06/19/17

5 out of 5

"Review of Docusign"

What do you like best about DocuSign? I have used this at work and also for my personal use. This works just great because, it avoids use of lot of paper and everything is in electronic format. Once you have signed it, you can also save it on to your disk. There are some cool features like you can see if the person above you has viewed the document or not and the email notifiactions. etc. What do you dislike about DocuSign? To the extent of my usage, I have all the features that needed to ...

Read more

AU

Anonymous User

06/19/17

5 out of 5

"Review of Docusign"

What do you like best about DocuSign? I have used this at work and also for my personal use. This works just great because, it avoids use of lot of paper and everything is in electronic format. Once you have signed it, you can also save it on to your disk. There are some cool features like you can see if the person above you has viewed the document or not and the email notifiactions. etc. What do you dislike about DocuSign? To the extent of my usage, I have all the features that needed to ...

Read more

AG

Ali G

06/12/17

4 out of 5

"Docusign review"

What do you like best about DocuSign? I love how you can create your own signature with ease. I also appreciate how time saving this product is. What do you dislike about DocuSign? Not much to dislike. I have had troubles with the mobile feature of the app, but that might be more attributed to the user than to the product. Recommendations to others considering DocuSign: I would recommend this product for the ease of use. What problems is DocuSign solving and how is that benefiting ...

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AA

Altaf A

06/12/17

3.5 out of 5

"Signing documents straight from email"

What do you like best about DocuSign? Docusign made signing documents without any hassle of printing and scanning documents. What do you dislike about DocuSign? No support for Outlook which is a default office email platform. What problems is DocuSign solving and how is that benefiting you? Docusign save printing resources that are otherwise required to print the pages.

TF

Tyler F

06/06/17

3 out of 5

"Great system, but a little ugly"

What do you like best about DocuSign? DocuSign provides a streamlined solution for e-signature and document tracking. It meets most compliance standards. It can be easily integrated with Gmail or Office 365, and security can be bolstered through adding an encryption tool to your email platform. DocuSign also integrates with SharePoint, CRM platforms, Project Management Platforms, and workflow automation tools through it's open API. What do you dislike about DocuSign? The UI is outdated and ...

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DS

Danielle S

06/01/17

4.5 out of 5

"DocuSign helps us enroll new customers more efficiently"

What do you like best about DocuSign? Whether you use the classic or new experience, DocuSign has a easy to use console for users to send and sign documents. What do you dislike about DocuSign? That people are hesitant to by in to the product. Recommendations to others considering DocuSign: Great tool for any division in your organization. What problems is DocuSign solving and how is that benefiting you? Our procurement contracts are signed quicker. Marketing submits applications ...

Read more

JA

Jeffery A

06/01/17

4.5 out of 5

"Long time Users of Docusign"

What do you like best about DocuSign? We have used docusign for over a decade. Extremely easy platform and always adding enhancements. Were fortunate enough to even be featured by them in some articles. https://www.docusign.com/customers/rightsure What do you dislike about DocuSign? There are a few quirks when re sending an unsigned envelope, but nothing major. Recommendations to others considering DocuSign: Have been a user of docusign for over a decade. Even had them feature us What ...

Read more

JA

Jeffery A

06/01/17

4.5 out of 5

"Long time Users of Docusign"

What do you like best about DocuSign? We have used docusign for over a decade. Extremely easy platform and always adding enhancements. Were fortunate enough to even be featured by them in some articles. https://www.docusign.com/customers/rightsure What do you dislike about DocuSign? There are a few quirks when re sending an unsigned envelope, but nothing major. Recommendations to others considering DocuSign: Have been a user of docusign for over a decade. Even had them feature us What ...

Read more

DS

Danielle S

06/01/17

4.5 out of 5

"DocuSign helps us enroll new customers more efficiently"

What do you like best about DocuSign? Whether you use the classic or new experience, DocuSign has a easy to use console for users to send and sign documents. What do you dislike about DocuSign? That people are hesitant to by in to the product. Recommendations to others considering DocuSign: Great tool for any division in your organization. What problems is DocuSign solving and how is that benefiting you? Our procurement contracts are signed quicker. Marketing submits applications ...

Read more

JF

James F

05/26/17

4.5 out of 5

"Perfect tool for greater efficiency with paperwork"

What do you like best about DocuSign? The flexibility that the software provides for working with documents in any format What do you dislike about DocuSign? All the features I've used have worked well. Recommendations to others considering DocuSign: Company is very open to user input and has invested heavily in soliciting it What problems is DocuSign solving and how is that benefiting you? In insurance we have a lot of paperwork that requires client signatures. DocuSign allows us to give ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].