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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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Starts from $10 / Month when Billed Yearly

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2291-2300 out of 2954

SM

Stephanie M

07/06/17

4 out of 5

"No more paper!"

What do you like best about DocuSign? Docusign has been an easy system for us to use in the office. From across the hall we can get contracts signed by multiple people in a matter of minutes - and have an electronic record. What do you dislike about DocuSign? I love free programs - Docusign isn't free (and it shouldn't be), but the cost may be a little higher than I'd like. Recommendations to others considering DocuSign: There are so many programs out there that do the same thing as ...

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AU

Anonymous User

06/30/17

4 out of 5

"Good experience for simple documents"

What do you like best about DocuSign? The document upload and signature process for simple documents is well designed and fairly clear from the very beginning. The ability to set deadlines and get notifications is very useful for tracking. What do you dislike about DocuSign? There is no document repository for bulk download of signed documents. The fields that need to be added to the various documents could be improved, especially for multi-line fields such as addresses. What problems is ...

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DM

Dan M

06/28/17

2.5 out of 5

"We are powerusers of Docusign"

What do you like best about DocuSign? We like the increased speed and efficiency of execution of our contracting processes and filing processes in a fully cloud environment What do you dislike about DocuSign? The templating process is not always cached properly. Often when we kick of a new template it self populates with the prior consultant info. Recommendations to others considering DocuSign: review your contracting process fully first What problems is DocuSign solving and how is that ...

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AU

Anonymous User

06/27/17

5 out of 5

"Used Many Times-No Issues"

What do you like best about DocuSign? I think electronic signing is going to be the way of the future. As a previous contract employee, I had to sign many documents. I don't own a printer so electronically signing the documents was the most effective way. You can even sign on your phone or tablet. What do you dislike about DocuSign? The function for signing on a desktop computer isn't as easy as signing on a phone. Saving signatures makes that less of an issue however. Recommendations to ...

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AU

Anonymous User

06/27/17

5 out of 5

"Used Many Times-No Issues"

What do you like best about DocuSign? I think electronic signing is going to be the way of the future. As a previous contract employee, I had to sign many documents. I don't own a printer so electronically signing the documents was the most effective way. You can even sign on your phone or tablet. What do you dislike about DocuSign? The function for signing on a desktop computer isn't as easy as signing on a phone. Saving signatures makes that less of an issue however. Recommendations to ...

Read more

AU

Anonymous User

06/22/17

5 out of 5

"Easy and quick to use"

What do you like best about DocuSign? It creates an easy way to sign official documents in a quick and efficient manner. It was easy to move along the process when signing my offer letter. I liked the different styles of handwriting for the signatures. What do you dislike about DocuSign? There's not much room to dislike anything. I would definitely like to see more fonts for the electronic signature portion but you already provide a space to DIY so it's not that big of a ...

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AU

Anonymous User

06/22/17

5 out of 5

"Easy and quick to use"

What do you like best about DocuSign? It creates an easy way to sign official documents in a quick and efficient manner. It was easy to move along the process when signing my offer letter. I liked the different styles of handwriting for the signatures. What do you dislike about DocuSign? There's not much room to dislike anything. I would definitely like to see more fonts for the electronic signature portion but you already provide a space to DIY so it's not that big of a ...

Read more

AU

Anonymous User

06/21/17

2.5 out of 5

"Sign Docs Without Printing"

What do you like best about DocuSign? I appreciate the speed with which I am able to place my invoices without having to print anything out. What do you dislike about DocuSign? There is something about the overall appearance which is off putting. Recommendations to others considering DocuSign: It facilitates filling out and sending invoices. What problems is DocuSign solving and how is that benefiting you? All I use it for is for invoicing.

HH

Heather H

06/20/17

5 out of 5

"Throw Away The Printer and Go Digital!"

What do you like best about DocuSign? I liked that I am able to sign and fill in important documents, as well as send out important documents. What do you dislike about DocuSign? Sometimes the documents lag on loading, but that could be internet issues. Recommendations to others considering DocuSign: There is a support in place if you get stuck using the software. Utilize this feature if you also need help setting it up. What problems is DocuSign solving and how is that benefiting you? I ...

Read more

HH

Heather H

06/20/17

5 out of 5

"Throw Away The Printer and Go Digital!"

What do you like best about DocuSign? I liked that I am able to sign and fill in important documents, as well as send out important documents. What do you dislike about DocuSign? Sometimes the documents lag on loading, but that could be internet issues. Recommendations to others considering DocuSign: There is a support in place if you get stuck using the software. Utilize this feature if you also need help setting it up. What problems is DocuSign solving and how is that benefiting you? I ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].