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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2251-2260 out of 2954

IM

Iona M

09/05/17

5 out of 5

"Easy to Use"

What do you like best about DocuSign? I find that the best software is often the easiest for a customer to undrstand. This is Dicusigns strength. What do you dislike about DocuSign? I would habe to say that I would love for there to be more forms that allowed input along with Docusign to provide users secure and simple to use platform. Eliminate the printout, fill in scanprocess Recommendations to others considering DocuSign: Use it! What problems is DocuSign solving and how is that ...

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DP

Diana P

08/30/17

3 out of 5

"Effective Document-signing"

What do you like best about DocuSign? It effectively assists the reader in document-signing. What do you dislike about DocuSign? Difficult to maneuver/figure out various signature options at times. What problems is DocuSign solving and how is that benefiting you? Signing digital documents effectively.

BD

Bogdan D

08/27/17

5 out of 5

"Love it! Close deals with partners FAST and EASY."

What do you like best about DocuSign? I really like the fact that anyone who I send a contract to via DocuSign, it's very easy to jump into and legally sign the document. Making it fully compatible for the legal department. What do you dislike about DocuSign? There really haven't been any issues that I dislike. Maybe the price could be lower but you shouldn't worry about this if it's for the company's sake. Recommendations to others considering DocuSign: If you're still signing PDF ...

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AU

Anonymous User

08/22/17

5 out of 5

"Love Docusign"

What do you like best about DocuSign? It takes the excruciating task of obtaining signatures from everyone on important documents. Everything can all be handled via email and saved electronically. Time and life saver. Reusable templates. What do you dislike about DocuSign? No exhaustive tutorial. More expensive than its competitors. What problems is DocuSign solving and how is that benefiting you? I usually get my scientific documents signed with the help of docu-sign than running behind ...

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AU

Anonymous User

08/14/17

5 out of 5

"DocuSign - Essential Application for Sales People"

What do you like best about DocuSign? - Digitally Craft, Curate, and Execute documents from anywhere in the world - e-signature is no longer a nice to have, it's a must have for fast and efficient sales teams - Eliminate paper waste - Real-time updates of signer journey - Great mobile App - My top application as a sales person, next to my phone, email, and CRM What do you dislike about DocuSign? - DocuSign isn't cheap, but neither is your sales team. Have your sales team spend more time ...

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AU

Anonymous User

08/08/17

4 out of 5

"Good experience with DocuSign"

What do you like best about DocuSign? Easy interface, seamless integration and easy to manage. What do you dislike about DocuSign? Can be a little clunky and difficult to understand how often it is being viewed. Recommendations to others considering DocuSign: Great product. Helps save time with customers and internally. What problems is DocuSign solving and how is that benefiting you? Getting signatures over the internet, saving time and resources

AU

Anonymous User

08/08/17

5 out of 5

"Great Solution for Electronic Signatures "

What do you like best about DocuSign? The ease of how to use it, and the capability to make templates. What do you dislike about DocuSign? Nothing yet! Everything is very user friendly and quick. What problems is DocuSign solving and how is that benefiting you? New hire paperwork, and any documents that need signature for our remote workforce.

JM

Jered M

08/08/17

5 out of 5

"Best Tool for Digital Signature"

What do you like best about DocuSign? The ease of use and simple instructions on how to sign each doc. What do you dislike about DocuSign? I wish they offered a free version for small businesses. Recommendations to others considering DocuSign: Eventually, you will have to pay in order to use the services. What problems is DocuSign solving and how is that benefiting you? Alleviating lots of paper waste and having to sign, then copy a file to my computer. I've realized it saves me a ton of ...

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AM

Ashby M

08/07/17

0 out of 5

"Horrible, horrible New Docusign"

What do you like best about DocuSign? Nothing. It used to be fantastic, but since the rollout of the new design, it is absolutely horrible. I am actively looking for a replacement. And the worst part: Docusign does not seem to care. What do you dislike about DocuSign? It does not work with templates anymore! Too buggy. Recommendations to others considering DocuSign: STAY THE HELL AWAY!!!! Their product is terrible, they are very expensive, and the support is even worse than the ...

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JR

Jason R

08/03/17

5 out of 5

"Convenient and easy to use "

What do you like best about DocuSign? Easy to use and has a ton of features. The signature feature is convenient, also adding your name to any document. What do you dislike about DocuSign? Edit capability on the signature, also changing the font style. Recommendations to others considering DocuSign: DocuSign is a genius product and easy to use. It's fast, reliable and has all the tools What problems is DocuSign solving and how is that benefiting you? Able to send documents via email instead ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].