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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2241-2250 out of 2954

AU

Anonymous User

09/26/17

5 out of 5

"DocuSign for Businesses "

What do you like best about DocuSign? DocuSign is intuitive to use and extremely user-friendly. It makes it easy to send documents and get signatures, especially when people are remote, traveling for work, or just to busy to find the time to sign important documents. What do you dislike about DocuSign? If you have a long document or something that needs many signatures or comments from DocuSign, it can be frustrating to go through and individually add each field to the ...

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AU

Anonymous User

09/26/17

4 out of 5

"Time to go paperless with DocuSign."

What do you like best about DocuSign? I enjoy that this tool helps us get legal signatures on documents and fits in with our paperless policy. What do you dislike about DocuSign? It is a pain to set up for signal time users. What problems is DocuSign solving and how is that benefiting you? Enables us to get legal signatures on documents without printing and mailing.

RM

Rich M

09/23/17

5 out of 5

"So simple!!"

What do you like best about DocuSign? That it integrates with my CRM and with a click of a button an agreement is sent and you can easily track it. What do you dislike about DocuSign? Docusign really does not have anything bad about it. Recommendations to others considering DocuSign: If you are having your clients sign a contract or an agreement or any kind of document I highly suggest taking the time and reviewing this product. it makes things so easy for you and your client. It's a ...

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JF

Jess F

09/21/17

5 out of 5

"DocuSign saves me time."

What do you like best about DocuSign? I love how quickly my content creators return DocuSign contracts. The ease of processing really speeds things up, allowing us to move forward with marketing on schedule. What do you dislike about DocuSign? Wish you could make contract changes that would show up on the contract and wish you could copy the contract sign request language and send it within your own email instead of from docusign where it might get lost. Recommendations to others ...

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JH

Jeremy H

09/21/17

5 out of 5

"Makes the quote and contract process much easier"

What do you like best about DocuSign? We have integrated DocuSign into our quote and statement of work process. It used to be a hassle tracking the documents. CLients would have to print, sign, scan and email back to us. DocuSign eliminates those issues. What do you dislike about DocuSign? Nothing at this point other than we are limited licenses and if we have a person that has rare usage, we would have to purchase a license for limited use. Recommendations to others considering ...

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VT

Victor T

09/19/17

5 out of 5

"Get signed contracts in faster "

What do you like best about DocuSign? I like how I can just upload a PDF file and specify the required fields that need to be filled in and send it off to my clients all within DocuSign. What do you dislike about DocuSign? It was a bit difficult to figure out at first since there is no onboarding process or tutorials right off the bat but once you figure it out its very simple. Recommendations to others considering DocuSign: If you are looking for an easy way to get back signed contracts ...

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AU

Anonymous User

09/19/17

5 out of 5

"Forget scanning or photographing your firm, using this tool for serious document signing"

What do you like best about DocuSign? Is really easy to use. You can manage the signs of your documents you send or the document that you signed. Really useful for contracts, all with legal support. What do you dislike about DocuSign? There is no option to use it without the docusign brand. To use it widely in a company. What problems is DocuSign solving and how is that benefiting you? Contract signs easily with mobile support

AU

Anonymous User

09/13/17

3.5 out of 5

"Best way to sign something"

What do you like best about DocuSign? i love the fact that i can sign a document and that it would be valid What do you dislike about DocuSign? not all companies are willing to implement this What problems is DocuSign solving and how is that benefiting you? getting documents signed without needing to email it back

AU

Anonymous User

09/09/17

5 out of 5

"DocuSign is a perfect fit"

What do you like best about DocuSign? DocuSign is very easy to use and makes it easy for the entire team to get the right documents to clients and partners, quickly and ready for signing. What do you dislike about DocuSign? Yet to find anything we don't like. It's a great fit for us. What problems is DocuSign solving and how is that benefiting you? We don't have to wait for someone to sign, scan and send a contract back to us. Now, when someone is ready to partner, it's convenient for them ...

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AU

Anonymous User

09/05/17

5 out of 5

"Good Product"

What do you like best about DocuSign? Provides a convenient way to sign documents electronically What do you dislike about DocuSign? Interface loads very slowly; can be hard to find where you're supposed to sign What problems is DocuSign solving and how is that benefiting you? We use docusign to have candidates sign employment docs. It's very helpful for us.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].