9.8
SpotScore

DocuSign Reviews in September 2026: User Ratings, Pros & Cons
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DocuSign Reviews & Ratings
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Spotsaas Editor’s POV
DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more
DocuSign pros and cons
Streamlines document signing process, making it efficient and convenient.
Offers a range of features for managing documents and agreements effectively.
Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.
Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.
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Showing 2211-2220 out of 2954
AU
Anonymous User
10/31/17
"Simple and quick"
What do you like best about DocuSign? I love how easy it is to go right into the next document without having to go back to the dashboard. What do you dislike about DocuSign? I don’t notice a very clear confirmation that the document has been signed before moving to the next. So in the beginning I was concerned it may not have been working right. Recommendations to others considering DocuSign: Double check it’s doing what you think.. but so far, even though lacking straightforward ...
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AU
Anonymous User
10/26/17
"Frustrating Support"
What do you like best about DocuSign? DocuSign is very simple to use and has many features that could make the experience better. What do you dislike about DocuSign? The lack of support from DocuSign on getting the most from the enterprise software. Help is needed on implementing the needed features that have been paid for, but are not being used. Recommendations to others considering DocuSign: Make sure that you buy the right license to match your requirements for your stakeholders. What ...
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TG
Thomas G
10/26/17
"Sign documents easy"
What do you like best about DocuSign? That I can send documents to be sign electronically and have it be easy and without paper. What do you dislike about DocuSign? The process creating documents or templates can be difficult sometimes. What problems is DocuSign solving and how is that benefiting you? Having visitors that come to the building to sign NDAs.
AU
Anonymous User
10/24/17
"Quick and Easy way to obtain signatures"
What do you like best about DocuSign? I love the ease of being able to sign documents without having to print and scan in - saves immense amount of time. What do you dislike about DocuSign? I'm not sure there's anything I dislike. Recommendations to others considering DocuSign: If you have issues getting signatures quickly and on time, definitely consider this. What problems is DocuSign solving and how is that benefiting you? It saves a ton of time, and allows for signatures to be obtained ...
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AU
Anonymous User
10/24/17
"Another really great document signing app "
What do you like best about DocuSign? Just like other signing apps, you can import from emails. Where this one differs is you can add documents from google drive. What do you dislike about DocuSign? Sometimes I have issues with sizing and resizing boxes, but I’ve gotten the hang of it. What problems is DocuSign solving and how is that benefiting you? It allows me to send off my timesheets without carrying a bulky pad of paper and printed off timesheets with me everywhere.
AU
Anonymous User
10/19/17
"DocuSign made my home-buying paperwork a breeze "
What do you like best about DocuSign? This platform makes it so easy for all parties to get the information they need. As an end-user, I simply tabbed through the various pages of the document where I was immediately brought to the signature boxes. What do you dislike about DocuSign? I recall that at first, I had a bitnof difficulty understanding exactly how to sign my name/inititals with DocuSign. I was making it more complicated than it needed to be. It's as easy as simply tabbing thru ...
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MM
Matt M
10/19/17
"Streamlines our click-through terms of use agreement"
What do you like best about DocuSign? I really like that I can just share a web URL with prospective clients to protect our IP during their free trial. This feature has saved me countless hours of logging in and creating new contracts for each potential client. Also, it reflects well on us as a company that our discovery and onboarding phase is so well automated. Clients appreciate that we've put so much thought into minimizing the lag time involved in granting access to our software ...
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AU
Anonymous User
10/18/17
"Easy to Use"
What do you like best about DocuSign? I also use MS Excel and the transfer of information is very easy and seamless. What do you dislike about DocuSign? It took some getting used to as far as functions (sorting data, etc.) just because it is different than Excel but I've grown to love it. What problems is DocuSign solving and how is that benefiting you? I love that you can share documents with internal and external parties, makes projects much easier.
AU
Anonymous User
10/17/17
"Sign remotely without any delay."
What do you like best about DocuSign? Docusign is as good as a notarized document but can be signed remotely and with no signatures missing. What do you dislike about DocuSign? The fee can be expensive if no promo code or corporate discount. Recommendations to others considering DocuSign: Time saver and no excuse for waiting on documents to be executed. What problems is DocuSign solving and how is that benefiting you? Great for real estate signatures.
AU
Anonymous User
10/17/17
"Convenient Electronic Signing"
What do you like best about DocuSign? You can choose your signature style and you can log in and save the documents you've signed. What do you dislike about DocuSign? There's nothing I dislike about using DocuSign. What problems is DocuSign solving and how is that benefiting you? Signing documents when I"m not available to do so in person. It's very convenient.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].