9.8
SpotScore

DocuSign Reviews in September 2026: User Ratings, Pros & Cons
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DocuSign Reviews & Ratings
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Spotsaas Editor’s POV
DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more
DocuSign pros and cons
Streamlines document signing process, making it efficient and convenient.
Offers a range of features for managing documents and agreements effectively.
Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.
Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.
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Showing 2201-2210 out of 2954
AU
Anonymous User
11/16/17
"Very convenient for everday use"
What do you like best about DocuSign? I really like that DocuSign keeps everyone in the loop. You automatically receive an email when a colleague signs a document, as well as another one when all parties have signed. It's an easily-accessible record of the document you've signed. What do you dislike about DocuSign? Honestly, the only downside of DocuSign was that I found it a bit difficult to figure out how to set up a template. Fortunately, DocuSign also offers a help feature that made it ...
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EC
Eileen C
11/15/17
"Extremely easy document signing and sending"
What do you like best about DocuSign? Easy to use and secure place for signing and storing your contracts What do you dislike about DocuSign? Document limits don't go by the calendar month, so it can be confusing when you are running low. Recommendations to others considering DocuSign: DocuSign is very easy to use and it is actually fun to drag and drop the signature and other fields into documents. I've learned from experience that for some contracts, it's a good idea to send the draft by ...
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AU
Anonymous User
11/15/17
"Save time with DocuSign"
What do you like best about DocuSign? I was able to get my mortgage without meeting face to face because of DocuSign. What do you dislike about DocuSign? It is really easy to use, so there really isn't anything. Recommendations to others considering DocuSign: DocuSign will keep track of all your documents for you, so use this feature! What problems is DocuSign solving and how is that benefiting you? Needing to stay in my classroom and sign docs at the same time.
AU
Anonymous User
11/09/17
"Security when you send a document out"
What do you like best about DocuSign? I like that once you send out a contract to be signed, you don't have to constantly remind the person to sign it as they will receive a reminder themselves every day they go by without metaphorically putting pen to paper. What do you dislike about DocuSign? There needs to be some reporting tools to help us see how well DocuSign works for us. What problems is DocuSign solving and how is that benefiting you? We are now able to securely send out contracts ...
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AU
Anonymous User
11/09/17
"rui jorge de araujo teixeira"
What do you like best about DocuSign? sign documents... and send documents to the Microsoft services. What do you dislike about DocuSign? nothing... for me its everithing perfect at this site, even the value you give and the probabilities of sign documents at your services. Recommendations to others considering DocuSign: sure.... What problems is DocuSign solving and how is that benefiting you? sign documents....
AU
Anonymous User
11/07/17
"Use at call center"
What do you like best about DocuSign? DocuSign streamlined the manual process with some of the customer services request which used to take days to few minutes and also provided a secure way to share customer personal information. What do you dislike about DocuSign? There is nothing that I dislike with DocuSign What problems is DocuSign solving and how is that benefiting you? Financial processes that requires customer signature to proceed. Ex. Stop payments on ACH payments
AU
Anonymous User
11/07/17
"Sign and Go"
What do you like best about DocuSign? Simple things such as the reminder that a contract hasn't been signed is great for us as we can keep up to date with all our clients' activity. What do you dislike about DocuSign? More features would be a nice bonus as we pay for a subscription and don't often see many improvements. What problems is DocuSign solving and how is that benefiting you? We can send clients a contract powered by DocuSign and have them sign it electronically within minutes. ...
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AU
Anonymous User
11/06/17
"Salesforce admin"
What do you like best about DocuSign? Ease of use and integration with Salesforce What do you dislike about DocuSign? The integration can be tricky, esp for defaults such as expiration days What problems is DocuSign solving and how is that benefiting you? Sales contracts
AU
Anonymous User
11/06/17
"Great notification and security"
What do you like best about DocuSign? When there is a document ready to be signed, DocuSign sends out a handy email reminder to the recipient, letting them know it's available. This is great as it's automated. What do you dislike about DocuSign? DocuSign works really well doing what it needs to do but if I had any gripes, it would be that we should see some more features such as further analytics. What problems is DocuSign solving and how is that benefiting you? DocuSign allows us to work ...
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AU
Anonymous User
11/05/17
"Makes secure signatures a reality"
What do you like best about DocuSign? All you have to do is send a document to someone whose signature is required and once they open it, they can see where to sign. It gives options too which is the best part to it, whether someone wants to sign by hand or electronically. What do you dislike about DocuSign? It's super simple but would be nice if it had more features to it! What problems is DocuSign solving and how is that benefiting you? We need people to sign off a lot of things in ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].