DocuSign Reviews in September 2026: User Ratings, Pros & Cons

"The easiest way to manage signatures "

What do you like best about DocuSign? Managing all of my order forms in one place makes my job much easier. I can quickly see what is completed, what is waiting on client signature, and what action is needed on my end. What do you dislike about DocuSign? More of a process/business issue (not related to the software functionality) but some organizations will not allow for e-signature. There are workarounds but can prolong the process. Recommendations to others considering DocuSign: I can get ...

"Great Tool! "

What do you like best about DocuSign? Not having to print everything out, then sign it, then scan it, then send it back! So easy to handle documents requiring signatures! What do you dislike about DocuSign? Very limited options without cost for small businesses that don't need to utilize their services daily. Also, when sending documents, I'm not sure how the highlights and notes appear to recipients that do not yet have DocuSign. I wish that were better explained in their help section as I ...

"Can sales get any easier?"

What do you like best about DocuSign? As an insurance agent, one of the worst things on the planet is having to chase down an insured for their signature. For a reasonable cost, I can email any document, any time from anywhere to a client and have a form signed at the click of a button. And nearly everyone has access to email on a device these days so very rarely do I run into a situation when this product can't be used. What do you dislike about DocuSign? I don't dislike anything. It's ...

"Great product"

What do you like best about DocuSign? Easy to set up and use, and very quick to implement What do you dislike about DocuSign? Sometimes support isn't the easiest to work with. What problems is DocuSign solving and how is that benefiting you? Customer data collection forms via DocuSign meant that the sales team didn't have to spend time typing the data back into Salesforce.

"Simple Products for less paperwork"

What do you like best about DocuSign? I like being able to get all required signatures without having to chase them down or wait until they return to the office. Also the ability to track the status of required signatures for a document. If the signer has not signed I can send them an email from the program to remind them to sign. What do you dislike about DocuSign? Duplicity in entering information. Also issues with getting face to face support. Recommendations to others considering ...

Simple and easy to use e-signature software

PROS: Functional integration with CRM and Oracle CPQ platforms. Also, I like the smooth integration with those platforms because it provides us with wonderful end-to-end experience. There are great features within the software such as: placement of signature, option of sending a fax and many others. CONS: I’d like to see more status updates to the CPQ platforms and to add “recall documents”. Also, I’d like to see possibility to send same document through multiple iterations. In addition, ...

"DocuSign with Salesforce"

What do you like best about DocuSign? DocuSign allows us to get immediate customer signatures when we are on-site and working directly with them. What do you dislike about DocuSign? As long as we have been using DocuSign with Salesforce, we have had an excellent experience with no complaints Recommendations to others considering DocuSign: DocuSign is a great solution for any company that wants an e-sign solution for their contracts. What problems is DocuSign solving and how is that ...

"Easy to use"

What do you like best about DocuSign? System is very easy to use; beats having to sign and scan paper copies What do you dislike about DocuSign? There isn't anything I dislike about the system. What problems is DocuSign solving and how is that benefiting you? Very easy to sign documents remotely without having to have them signed in person or signed and then scanned.

Simple and easy to use e-signature software

PROS: Functional integration with CRM and Oracle CPQ platforms. Also, I like the smooth integration with those platforms because it provides us with wonderful end-to-end experience. There are great features within the software such as: placement of signature, option of sending a fax and many others. CONS: I’d like to see more status updates to the CPQ platforms and to add “recall documents”. Also, I’d like to see possibility to send same document through multiple iterations. In addition, ...

"Easy to use and convenient "

What do you like best about DocuSign? This software made it easy and convenient to fill and sign documents electronically. Before using this, we had to print out documents and fill and sign by hand, which wasted papers and was time consuming. I liked that we received notifications when a document was signed. I also liked that you can perform the same task on mobile platform. What do you dislike about DocuSign? I don't think there's anything I disliked about it. It was easy to use and ...