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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2131-2140 out of 2954

AU

Anonymous User

01/16/18

5 out of 5

"Using Docusign"

What do you like best about DocuSign? Since I am a sole practitioner and work out of a small office in my home, it’s very easy to use Docusign for secure document transmission and execution. What do you dislike about DocuSign? I haven’t found anything that I dislike about Docusign. What problems is DocuSign solving and how is that benefiting you? Secure document signature and transmission.

BC

Blanca c

01/16/18

5 out of 5

"fast and easy!"

What do you like best about DocuSign? there are not to many steps for our clients do do What do you dislike about DocuSign? when you shrink a signature it is shrinked until you take it off and it messes me up sometimes What problems is DocuSign solving and how is that benefiting you? getting signatures for application

AU

Anonymous User

01/13/18

5 out of 5

"Easy to use, immediate notifications "

What do you like best about DocuSign? If I'm the last signator, a final copy gets sent to everyone What do you dislike about DocuSign? Editing is not done in here. Just signing. What problems is DocuSign solving and how is that benefiting you? Remote signatures easy. No last minute changes

AU

Anonymous User

01/12/18

5 out of 5

"Easy To Sign t"

What do you like best about DocuSign? Getting rid of printouts and re scan the signed documents What do you dislike about DocuSign? i do not have any dislikes so far. but one advice i can give is app for docsign Recommendations to others considering DocuSign: easy to sign via cloud What problems is DocuSign solving and how is that benefiting you? it solves my immigration documents and timesheets sign

JH

jen h

01/12/18

3.5 out of 5

"Docusign review"

What do you like best about DocuSign? The convenience of being able to edit the document to have it say what we need it to say so that the client completely understands the process they will go through and how much it is going to cost them. What do you dislike about DocuSign? At times it can a little confusing for the client to be able to figure out where exactly they have to sign have had a few clients that had trouble finding all of the spots where they had to initial and ...

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AU

Anonymous User

01/11/18

5 out of 5

"Sign Contracts with DocuSign"

What do you like best about DocuSign? It is a great way of electronically signing documents. What do you dislike about DocuSign? I would like it add more enterprise features for different business scenarios What problems is DocuSign solving and how is that benefiting you? Contracts that are signed with customers

AU

Anonymous User

01/11/18

4.5 out of 5

"Nice business tool"

What do you like best about DocuSign? With everyone being so busy these days, this product always for business to get paperwork signed more quickly What do you dislike about DocuSign? the documents are only available for limited time even though it requires you to make an account What problems is DocuSign solving and how is that benefiting you? paperwork gets signed quicker

AU

Anonymous User

01/11/18

4.5 out of 5

"Best esignature app"

What do you like best about DocuSign? Super easy to use. Only people who send documents for signature need an account. Safe and reliable. Easy integration with third party products. What do you dislike about DocuSign? Nothing to say here, everything you expect from the product works well. Recommendations to others considering DocuSign: Wether you work in sales, HR or other department Docusign is the best way to get contracts signed faster and easier What problems is DocuSign solving and how ...

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AU

Anonymous User

01/10/18

5 out of 5

"Great esignatures"

What do you like best about DocuSign? I love how easy it is to send contracts and documents to customers to sign. It tracks the email, the opens and then i get it back instantly to counter sign. excellent tool for my sales process What do you dislike about DocuSign? When you send an agreement there are several steps to get the document ready. that could be on our end but none the less you have to go through about 5 steps before it finally sends to the customer for signing Recommendations to ...

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TO

Travis O J

01/09/18

0 out of 5

"Go elsewhere"

What do you like best about DocuSign? It's easy for the signer to click and sign a document. What do you dislike about DocuSign? DocuSign is a UI/UX nightmare. The UI is half intuitive for the things that it does do. But there are so many things that you think it should do that it doesn't. The UX is so bad you waste tons of time trying to do things it simply can't handle. Things DocuSign doesn't do, 1. allow you to change anything after a document has been signed. You pay per contract and ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].