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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2081-2090 out of 2954

TS

Ted S

02/03/18

4.5 out of 5

"Docu-Sign alleviates so much off my plate! "

What do you like best about DocuSign? The ability to have non customers, those without access to transportation, live in remote areas and reduce the onboard process time length. What do you dislike about DocuSign? If having to reissue another document and the first document has been signed, it may be difficult to get the authorization. Recommendations to others considering DocuSign: You have teleworking, mobile working or just want to simplify your "paperwork", you have to make this part of ...

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JL

JoAnna L

02/02/18

3.5 out of 5

"DocuSign Review"

What do you like best about DocuSign? I love how it has made signing documents more easier and efficient since now a Days people are looking into more technology than having paper documents. What do you dislike about DocuSign? Not much to dislike; it’s a pretty straight forward software. What problems is DocuSign solving and how is that benefiting you? Allowing documents to be signed and entered into systems automatically. This saved us so much time rather than printing out documents, ...

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AU

Anonymous User

02/01/18

5 out of 5

"DocuSign Saves Trees"

What do you like best about DocuSign? It is extremely user friendly. Anyone can access the document they need to electronically sign on their phone, iPad, any other handheld device that they have. It is great to be able to upload the document onto DocuSign as opposed to having to print numerous pages of documents. DocuSign allows for efficiency which I am a fan of. What do you dislike about DocuSign? At the moment, there is nothing I dislike about DocuSign. Recommendations to others ...

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AU

Anonymous User

02/01/18

5 out of 5

"Excellent for On-the-Go Professionals"

What do you like best about DocuSign? What I like the best is the fact that you can go on ahead and sign documents right on your smartphone and also save basic data such as company name and signature to place on documents. Makes it very quick, easy, and efficient to use and email out securely. What do you dislike about DocuSign? What I dislike is that I used a sending out signature by mistake and wrote to DocuSign about it and they never returned it back to be able to use since you only get ...

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BH

Brandi H

01/31/18

5 out of 5

"Quick, easy way to sign documents online. "

What do you like best about DocuSign? I like that I can sign documents online without having to wait for mail or email. Also, not going to offices is helpful. What do you dislike about DocuSign? Nothing so far. I've used it to sign my lease documents for rental property and for Disney to run my credit card. Recommendations to others considering DocuSign: Just use it. It is very convenient and useful. What problems is DocuSign solving and how is that benefiting you? I don't have to wait for ...

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DS

Danielle S

01/31/18

5 out of 5

"Assistant Portfolio Manager / Leasing Consultant"

What do you like best about DocuSign? Docusign is a very streamlined product. You are able to create a single envelope for multiple documents and submit for signature, or create an individual document. Multiple Signers, especially beneficial if you have a guarantor signing for a client, in this case they are able to review the lease as well as sign off on documents without having to send them a separate envelope. Mobile capabilities! It is important in this day and age to be able to ...

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AU

Anonymous User

01/31/18

5 out of 5

"Essential for the banking/financial industry"

What do you like best about DocuSign? DocuSign completely eliminates my need for hard copies. What do you dislike about DocuSign? Formatting templates can be frustrating. Recommendations to others considering DocuSign: Familiarize yourself with all the features up front. What problems is DocuSign solving and how is that benefiting you? E-signatures

AU

Anonymous User

01/31/18

5 out of 5

"Easy To Use Electronic Signature Software"

What do you like best about DocuSign? I like that documents can be routed for signatures in a set order. The tool also helps my organization stay informed of documents currently in route for signatures. What do you dislike about DocuSign? DocuSign has a few minor bugs that appear every now and then. Recommendations to others considering DocuSign: Evaluate other electronic signature software providers in the market before making a decision. What problems is DocuSign solving and how is that ...

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AU

Anonymous User

01/31/18

5 out of 5

"DOcuSign Easy way to manage official paperwork"

What do you like best about DocuSign? It is something that we all wished existed. Easy to sign apt lease, official contracts, job offers etc. What do you dislike about DocuSign? Sometime it is difficult to sign exactly like you would wish. Because of touch screen signature. Would be great if we could digitally sign(with cert.) or upload a handwritten signature pic. What problems is DocuSign solving and how is that benefiting you? Easy to sign apt lease, official contracts, job offers ...

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AU

Anonymous User

01/30/18

4 out of 5

"Decent product for secure document signing"

What do you like best about DocuSign? I found the software easy to use on my first use. It is user friendly and easy to figure out. What do you dislike about DocuSign? I can't find anything that I dislike about this product or needs improvement at this time. What problems is DocuSign solving and how is that benefiting you? A fast and easy way to get documents signed in a safe secure manner. A very easy-to-use product.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].