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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2071-2080 out of 2954

OC

Olivia C

02/09/18

4.5 out of 5

"Easy, intuitive software"

What do you like best about DocuSign? My favorite feature of DocuSign is automatic tag placing -- it allows people to jump quickly to important sections. What do you dislike about DocuSign? There's nothing I'd add -- they have it covered. What problems is DocuSign solving and how is that benefiting you? I work with many clients in my work to sign documents, etc. and it allows for remote execution of documents without wasted time spent mailing signatures, etc.

OC

Olivia C

02/09/18

4.5 out of 5

"Easy, intuitive software"

What do you like best about DocuSign? My favorite feature of DocuSign is automatic tag placing -- it allows people to jump quickly to important sections. What do you dislike about DocuSign? There's nothing I'd add -- they have it covered. What problems is DocuSign solving and how is that benefiting you? I work with many clients in my work to sign documents, etc. and it allows for remote execution of documents without wasted time spent mailing signatures, etc.

OC

Olivia C

02/09/18

4.5 out of 5

"Easy, intuitive software"

What do you like best about DocuSign? My favorite feature of DocuSign is automatic tag placing -- it allows people to jump quickly to important sections. What do you dislike about DocuSign? There's nothing I'd add -- they have it covered. What problems is DocuSign solving and how is that benefiting you? I work with many clients in my work to sign documents, etc. and it allows for remote execution of documents without wasted time spent mailing signatures, etc.

HW

Harold W

02/08/18

5 out of 5

"Docusign is a winner"

What do you like best about DocuSign? Ease of use and how the company is tackling a business and environmental problem What do you dislike about DocuSign? To access the newer feature you have to move to a new plan, so if you are grandfathered into a legacy plan you have to upgrade Recommendations to others considering DocuSign: Give it a try and determine your volume What problems is DocuSign solving and how is that benefiting you? Sending contracts and application forms, keeping track of ...

Read more

SD

Seema D

02/06/18

5 out of 5

"Cost and Time Saving Approval Software"

What do you like best about DocuSign? I like best that we can save paper, no longer do we need to print forms to have signed only to scan them in and trash the paper copies. There is a large green savings with DocuSign and we are glad to be able to use it in our company globally. What do you dislike about DocuSign? I dislike that we cannot edit previously signed documents, I understand the legality behind it but admins should have more options on how to correct or change ...

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AU

Anonymous User

02/05/18

5 out of 5

"Great product to end the rein of paper signatures! "

What do you like best about DocuSign? DocuSign has really allowed our organization to simplify manual signatures on all our process. This saves us a great deal if time and effort. What do you dislike about DocuSign? I feel the template creation process could be simpler but if you play with for a while, you will figure it out. Recommendations to others considering DocuSign: Worth the investment if you want to save time on manual signatures across the organization. We even use them for New ...

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TS

Ted S

02/03/18

4.5 out of 5

"Docu-Sign alleviates so much off my plate! "

What do you like best about DocuSign? The ability to have non customers, those without access to transportation, live in remote areas and reduce the onboard process time length. What do you dislike about DocuSign? If having to reissue another document and the first document has been signed, it may be difficult to get the authorization. Recommendations to others considering DocuSign: You have teleworking, mobile working or just want to simplify your "paperwork", you have to make this part of ...

Read more

AU

Anonymous User

02/03/18

2.5 out of 5

"Easily handle signatures without paperwork"

What do you like best about DocuSign? The ability to share documents through email to request signatures What do you dislike about DocuSign? Though I haven't used document creation extensively nor the mobile app, so far it has satisfied signing needs without issue What problems is DocuSign solving and how is that benefiting you? Faster turnaround on signatures.

TS

Ted S

02/03/18

4.5 out of 5

"Docu-Sign alleviates so much off my plate! "

What do you like best about DocuSign? The ability to have non customers, those without access to transportation, live in remote areas and reduce the onboard process time length. What do you dislike about DocuSign? If having to reissue another document and the first document has been signed, it may be difficult to get the authorization. Recommendations to others considering DocuSign: You have teleworking, mobile working or just want to simplify your "paperwork", you have to make this part of ...

Read more

TS

Ted S

02/03/18

4.5 out of 5

"Docu-Sign alleviates so much off my plate! "

What do you like best about DocuSign? The ability to have non customers, those without access to transportation, live in remote areas and reduce the onboard process time length. What do you dislike about DocuSign? If having to reissue another document and the first document has been signed, it may be difficult to get the authorization. Recommendations to others considering DocuSign: You have teleworking, mobile working or just want to simplify your "paperwork", you have to make this part of ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].