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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2061-2070 out of 2954

AU

Anonymous User

02/21/18

4.5 out of 5

"Beauty in the Simplcity "

What do you like best about DocuSign? The layout is very clean and visually appealing. No guessing or playing around to figure out functionality. Any disclaims and pertinent information is easy to access and read. Once the other party has signed you are notified by email. Account is very simple to setup. Once you have an account setup you can return to your document to print or review. What do you dislike about DocuSign? I am not a fan of how you can jump throughout the document. In order ...

Read more

AU

Anonymous User

02/21/18

4.5 out of 5

"Beauty in the Simplcity "

What do you like best about DocuSign? The layout is very clean and visually appealing. No guessing or playing around to figure out functionality. Any disclaims and pertinent information is easy to access and read. Once the other party has signed you are notified by email. Account is very simple to setup. Once you have an account setup you can return to your document to print or review. What do you dislike about DocuSign? I am not a fan of how you can jump throughout the document. In order ...

Read more

AU

Anonymous User

02/21/18

4.5 out of 5

"Beauty in the Simplcity "

What do you like best about DocuSign? The layout is very clean and visually appealing. No guessing or playing around to figure out functionality. Any disclaims and pertinent information is easy to access and read. Once the other party has signed you are notified by email. Account is very simple to setup. Once you have an account setup you can return to your document to print or review. What do you dislike about DocuSign? I am not a fan of how you can jump throughout the document. In order ...

Read more

MP

Megan P

02/20/18

4 out of 5

"Great way to create contracts with clients"

What do you like best about DocuSign? DocuSign makes for signing contracts with clients all across the world a lot easier. They offer a lot of different features with contracts to make everything super easy. What do you dislike about DocuSign? Not a fan of the cost as I only really use the service a few times in a year. Recommendations to others considering DocuSign: If you are sending out contracts every month or even a few every other month or so, I would definitely suggest looking into ...

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AU

Anonymous User

02/20/18

4 out of 5

"Useful Program, Still Needs A Few Tweaks"

What do you like best about DocuSign? Being able to copy signature sets (ie Signature, Date, and Name) and place them throughout your envelope. Setting orders for signees and being able to CC parties upon completion is helpful. I frequently use the address book to store client emails. What do you dislike about DocuSign? The pop-ups with instructions are distracting. There should be a way to turn them off in your account of opt-in to receive them in the first place. Multiple users can't use ...

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AU

Anonymous User

02/20/18

5 out of 5

"DocuSign is Great"

What do you like best about DocuSign? I can send documents that clients can fill out and send back ASAP with ease. What do you dislike about DocuSign? I dont think documents should expire, it would be easy to track if they didnt . What problems is DocuSign solving and how is that benefiting you? Getting documents signed in a timely manner and sent back to us.

AU

Anonymous User

02/13/18

5 out of 5

"Very easy to use"

What do you like best about DocuSign? Easy to use and customers don't have to have account What do you dislike about DocuSign? Not many colors, pretty basic background What problems is DocuSign solving and how is that benefiting you? compliance, contracts

AU

Anonymous User

02/13/18

5 out of 5

"very useful and time efficient."

What do you like best about DocuSign? I can sign and go. Document are always at my fingertips. Audit ready with documents expiration dates. What do you dislike about DocuSign? at this present time I have NO dislikes. Recommendations to others considering DocuSign: The best move you could and will ever make. Awesome product!!! 5 *****. What problems is DocuSign solving and how is that benefiting you? Immediate signatures. I don't have to wait for sign or paperwork to be completed.

MB

Michelle B

02/13/18

5 out of 5

"Love Docusign, they made my life (and my software) better. We use AND partner with Docusign"

What do you like best about DocuSign? Very easy to use but still very professional What do you dislike about DocuSign? Nothing, our experience has been a great one What problems is DocuSign solving and how is that benefiting you? We are able to track the quotes we send out and how many get signed vs expiring. Also able to cut out at least an hour a week of trying to track where in a process a document was, and eliminate confusion due to the document not getting sent manually when it should ...

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OC

Olivia C

02/09/18

4.5 out of 5

"Easy, intuitive software"

What do you like best about DocuSign? My favorite feature of DocuSign is automatic tag placing -- it allows people to jump quickly to important sections. What do you dislike about DocuSign? There's nothing I'd add -- they have it covered. What problems is DocuSign solving and how is that benefiting you? I work with many clients in my work to sign documents, etc. and it allows for remote execution of documents without wasted time spent mailing signatures, etc.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].