9.8
SpotScore

DocuSign Reviews in September 2026: User Ratings, Pros & Cons
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DocuSign Reviews & Ratings
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Spotsaas Editor’s POV
DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more
DocuSign pros and cons
Streamlines document signing process, making it efficient and convenient.
Offers a range of features for managing documents and agreements effectively.
Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.
Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.
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Showing 2011-2020 out of 2954
MH
Mark H
04/17/18
"Great name, average service"
What do you like best about DocuSign? Easy to integrate with. Well established name. What do you dislike about DocuSign? The charge rate is determined by “envelope”, but in reality, the charge rates are higher. What problems is DocuSign solving and how is that benefiting you? Security in contract signatures amongst multiple parties. Seamless integration and ease of use for the end client.
AU
Anonymous User
04/17/18
"DocuSign Review "
What do you like best about DocuSign? DocuSign offers an easy to use platform to sign documents in PDF. It allows you to save your signature for easy use. What do you dislike about DocuSign? Some of the features aren't streamlined. Mobile use isn't great. Recommendations to others considering DocuSign: DocuSign offers an easy to use platform to sign documents in PDF. It allows you to save your signature for easy use. What problems is DocuSign solving and how is that benefiting you? Easy and ...
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DS
Darin S
04/17/18
"Digital Ease for Signing Documents"
What do you like best about DocuSign? DocuSign allows you to sign without having to print pages out and rescan them back into a document to send to original individual or location. Makes it very nice to sign and initial within the digital document itself for ease of storage and finding. What do you dislike about DocuSign? Nothing negative about this product that I have encountered. What problems is DocuSign solving and how is that benefiting you? Not having to look through multiple hard ...
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GH
Greg H
04/17/18
"Easy to Use"
What do you like best about DocuSign? The ease of use was great. I started out with no prior knowledge of this product and after a few weeks I was able to grasp how to upload docs and use it without help. What do you dislike about DocuSign? It is a little bit cumbersome. Not the prettiest design and interface but useable Recommendations to others considering DocuSign: Go for it. They are secure, easy to use and trustable. What problems is DocuSign solving and how is that benefiting ...
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AF
Allison F
04/17/18
"Great secure tool , very easy to use and collaborate "
What do you like best about DocuSign? Very easy to use and organizes documents in a helpful way. Easy to collaborate and send documents. Recently integrated with Google so you never even have to leave your email inbox What do you dislike about DocuSign? Nothing! Everything has worked out very well for me thus far What problems is DocuSign solving and how is that benefiting you? Ability to easily sign documents and contracts without scanning or waiting days for other party
AU
Anonymous User
04/16/18
"Docusign is the best"
What do you like best about DocuSign? It provides an easy way to be able to get our clients to sign paperwork without the hassle of having to come into the office to do it. What do you dislike about DocuSign? I don't personally dislike anything. Maybe a few more options for customization would be better but so far we have no issues. Recommendations to others considering DocuSign: There are some certification classes that you can take in order to optimize you efficiency while using docusign, ...
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AU
Anonymous User
04/15/18
"Easy to use and enhances the sales process for the client"
What do you like best about DocuSign? Minimizes the time to received signed contracts and the ability to tag signatures lines to create signatures at the click of a button. Very easy to use for sender and receiver. What do you dislike about DocuSign? The new DocuSign was really hard to navigate right away but since I've been using it, I've gotten used to it. Recommendations to others considering DocuSign: DocuSign needs to be a part of every sales tool belt if you're sending out ...
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EH
Ed H
04/13/18
"Effective system for signing docs and eliminating paperwork"
What do you like best about DocuSign? That I have executed copies of agreements and can access them whenever I need to. I've had many instances where I've needed to access a contract and didn't have a copy in the file. What do you dislike about DocuSign? Different e-signature systems for different vendor relationships so I sometimes need to log into multiple systems to find a contract I'm looking for. What problems is DocuSign solving and how is that benefiting you? Elimination of paperwork ...
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EH
Ed H
04/13/18
"Effective system for signing docs and eliminating paperwork"
What do you like best about DocuSign? That I have executed copies of agreements and can access them whenever I need to. I've had many instances where I've needed to access a contract and didn't have a copy in the file. What do you dislike about DocuSign? Different e-signature systems for different vendor relationships so I sometimes need to log into multiple systems to find a contract I'm looking for. What problems is DocuSign solving and how is that benefiting you? Elimination of paperwork ...
Read more
EH
Ed H
04/13/18
"Effective system for signing docs and eliminating paperwork"
What do you like best about DocuSign? That I have executed copies of agreements and can access them whenever I need to. I've had many instances where I've needed to access a contract and didn't have a copy in the file. What do you dislike about DocuSign? Different e-signature systems for different vendor relationships so I sometimes need to log into multiple systems to find a contract I'm looking for. What problems is DocuSign solving and how is that benefiting you? Elimination of paperwork ...
Read more
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].