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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

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3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2021-2030 out of 2954

JS

Jennifer S

04/13/18

5 out of 5

"Very easy to use"

What do you like best about DocuSign? Very intuitive and easy to use. I like that everything can be done electronically. What do you dislike about DocuSign? I think this product is great. So far there isn't anything I think needs to be added. What problems is DocuSign solving and how is that benefiting you? contracts

EH

Ed H

04/13/18

4.5 out of 5

"Effective system for signing docs and eliminating paperwork"

What do you like best about DocuSign? That I have executed copies of agreements and can access them whenever I need to. I've had many instances where I've needed to access a contract and didn't have a copy in the file. What do you dislike about DocuSign? Different e-signature systems for different vendor relationships so I sometimes need to log into multiple systems to find a contract I'm looking for. What problems is DocuSign solving and how is that benefiting you? Elimination of paperwork ...

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KW

Kim W

04/13/18

4.5 out of 5

"Great experience with docusign"

What do you like best about DocuSign? Easy to use and simple to share. We were able to update contracts for repairs without a big delay before new document was ready to sign. They make it very easy to sign on mobile phones or tablets. What do you dislike about DocuSign? No issues with the product provided. No complaints at all. What problems is DocuSign solving and how is that benefiting you? Was able to fix drafts of contracts for repairs without a big delay in updates before new document ...

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AU

Anonymous User

04/12/18

3.5 out of 5

"I like it, there are a few areas to improve though"

What do you like best about DocuSign? It's fairly easy to use and straight forward. What do you dislike about DocuSign? There isn't an option to make templates to speed the process up next time. The app could use some better UX. What problems is DocuSign solving and how is that benefiting you? Sending/Signing proposals and contracts

AU

Anonymous User

04/12/18

4.5 out of 5

"Versatile and Easy to Use"

What do you like best about DocuSign? DocuSign makes it easy to collect digital signatures. Templates are easily customizable to serve customer needs. What do you dislike about DocuSign? No complaints, this has been a very useful tool. What problems is DocuSign solving and how is that benefiting you? Capturing customer's consent and authorization. Sending documents securely.

AU

Anonymous User

04/12/18

4.5 out of 5

"Versatile and Easy to Use"

What do you like best about DocuSign? DocuSign makes it easy to collect digital signatures. Templates are easily customizable to serve customer needs. What do you dislike about DocuSign? No complaints, this has been a very useful tool. What problems is DocuSign solving and how is that benefiting you? Capturing customer's consent and authorization. Sending documents securely.

AU

Anonymous User

04/12/18

4.5 out of 5

"Versatile and Easy to Use"

What do you like best about DocuSign? DocuSign makes it easy to collect digital signatures. Templates are easily customizable to serve customer needs. What do you dislike about DocuSign? No complaints, this has been a very useful tool. What problems is DocuSign solving and how is that benefiting you? Capturing customer's consent and authorization. Sending documents securely.

AU

Anonymous User

04/12/18

5 out of 5

"Highly Recommend"

What do you like best about DocuSign? I really love that you can upload a document and provides a list of things that you can insert for others to fill out. Not to mention when you send the documents, it'll let you know once someone has opened and reviewed that document, and when they have signed it. What do you dislike about DocuSign? There's really nothing I dislike about it Recommendations to others considering DocuSign: I was able to receive this service from GoDaddy but it does offer ...

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AU

Anonymous User

04/12/18

4.5 out of 5

"Versatile and Easy to Use"

What do you like best about DocuSign? DocuSign makes it easy to collect digital signatures. Templates are easily customizable to serve customer needs. What do you dislike about DocuSign? No complaints, this has been a very useful tool. What problems is DocuSign solving and how is that benefiting you? Capturing customer's consent and authorization. Sending documents securely.

JG

Jimmy G

04/10/18

4.5 out of 5

"Best in the crowd"

What do you like best about DocuSign? Doc you sign is probably the easiest e-signature solution to use out of the several that I have used before What do you dislike about DocuSign? Not much to dislike about it. If they are one thing that I could change I would set it up so that I can have pre-formatted document that I could use over and over What problems is DocuSign solving and how is that benefiting you? Are using doc you sign I am able to close deals remotely. Also it’s easy to maintain ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].