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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2001-2010 out of 2954

RJ

Rich J

04/19/18

5 out of 5

"Very efficient and practical"

What do you like best about DocuSign? Client friendly software streamlining the paperwork process What do you dislike about DocuSign? Sometimes can be harder to access the info you want quickly What problems is DocuSign solving and how is that benefiting you? Having clients correctly sign all portions required and eliminating missed signatures.

EP

Emanuele P

04/19/18

4.5 out of 5

"Best online signing tool"

What do you like best about DocuSign? Very easy to use, and love the placeholder feature where you can skip at the right spot to sign. What do you dislike about DocuSign? I dislike that you cant import a sign but you have to sign with your mouse or trackpad, resulting in a poor quality signature. What problems is DocuSign solving and how is that benefiting you? Online fast signature tool.

AU

Anonymous User

04/19/18

2.5 out of 5

"Suits Its Purpose"

What do you like best about DocuSign? The freedom to complete paperwork online What do you dislike about DocuSign? Difficult to figure out "how to" at first What problems is DocuSign solving and how is that benefiting you? Being able to complete transactions in a much quicker fashion by signing and sending online rather than having to print out, sign, then scan back in to email or to fax. Just makes life easier!

AU

Anonymous User

04/19/18

5 out of 5

"DocuSign Saves Time "

What do you like best about DocuSign? DocuSign is a great product to help finalize contracts in the most cost-effective and prompt method. On more than one occasion I have been asked to use the digital signature to confirm acceptance of a contract. I like that I can sign documents anywhere from any device, including my cell phone. For a small agency, I can avoid the costs of overnight mailing or the issues of faxing (and taking risk that the pages are misplaced or not received. With ...

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TD

Tracy D

04/19/18

5 out of 5

"Love it "

What do you like best about DocuSign? Fantastic workflow. I do nothing. I open the already queued up copy and make a few clicks and then done. What do you dislike about DocuSign? Absolutely nothing. I cannot think of any improvements to make to the platform it literally is a perfect tool What problems is DocuSign solving and how is that benefiting you? It’s just a very easy way to do signing/signatures in a process that used to be cumbersome with lots of paper

AT

Alyson T

04/19/18

5 out of 5

"Fast, easy and reliable "

What do you like best about DocuSign? This makes getting signatures easy and straightforward. I have.never had an issue when using this product. What do you dislike about DocuSign? There is honestly nothing i dislike. This is a straightforward design What problems is DocuSign solving and how is that benefiting you? We often need purchase contracts signed and this is an easy and fast way to have pur clients sign.

AU

Anonymous User

04/18/18

5 out of 5

"Makes my life easy"

What do you like best about DocuSign? Not having to print out every contract has made my life so much easier and more productive to get things done and in motion. Instead of having to wait days for the right person to come in to the offie to sign forms within my organization, I can just have them emailed over and signed in an instant. What do you dislike about DocuSign? Having to go back and forward with clients to make any changes to the document Recommendations to others considering ...

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AU

Anonymous User

04/18/18

5 out of 5

"Document Processing"

What do you like best about DocuSign? The tutorial makes it easy to move from section to section What do you dislike about DocuSign? Sometimes the speed of transferring from one section to the next could be faster. This may however be system related. What problems is DocuSign solving and how is that benefiting you? Completeness and accuracy are improved with DocuSign

AU

Anonymous User

04/18/18

4.5 out of 5

"Review of Docusign"

What do you like best about DocuSign? Easy to use and eliminates the need for printing and reduces time lag What do you dislike about DocuSign? Not sure if it incorporated into your crm Recommendations to others considering DocuSign: Look at how it interfaces with crm What problems is DocuSign solving and how is that benefiting you? Reduce time lag of getting deals done, all on a single platform

HW

Heidi W

04/18/18

5 out of 5

"Steamlining Business"

What do you like best about DocuSign? Being able to send a client a document for electronic signature as eased doing business exponentially. It eliminates fighting with schedules to move business forward. What do you dislike about DocuSign? The document isn't always received by the processing department when using an uploaded document as opposed to a shared template. What problems is DocuSign solving and how is that benefiting you? DocuSign is used for client signatures on new applications ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].