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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1921-1930 out of 2954

AU

Anonymous User

06/12/18

4 out of 5

"User Friendly"

What do you like best about DocuSign? Sending and receiving documents is faster What do you dislike about DocuSign? Works better on computers than mobile devices Recommendations to others considering DocuSign: Keep working on the upgrades and add more useful features What problems is DocuSign solving and how is that benefiting you? Used to send POs, Contracts and several other documents via docusign for e signature. Also integrates with salesforce which is a great feature

AU

Anonymous User

06/12/18

4 out of 5

"User Friendly"

What do you like best about DocuSign? Sending and receiving documents is faster What do you dislike about DocuSign? Works better on computers than mobile devices Recommendations to others considering DocuSign: Keep working on the upgrades and add more useful features What problems is DocuSign solving and how is that benefiting you? Used to send POs, Contracts and several other documents via docusign for e signature. Also integrates with salesforce which is a great feature

CD

Chandan D

06/08/18

4.5 out of 5

"DocuSign is the ultimate esignature tool"

What do you like best about DocuSign? Impeccable signing experience. SaaS based cloud solution Encryption is top notch Platform independent. You can sign from any platform let it be Windows, Android or iOS Device independent. Works like a charm over all mobile devices like Phone, iPad, Tablets and of course Browsers. New Sign Experience makes it more responsive and fast - like Liquid. Reporting module provides accurate statistics of DocuSign Usage. Reports can be scheduled to be ...

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AU

Anonymous User

06/04/18

5 out of 5

"Closing deals quicker!"

What do you like best about DocuSign? DocuSign makes closing deals an ease! Clients love the ability to e sign What do you dislike about DocuSign? Have to sign in to view and envelope you created when an alert comes into your inbox, if you are logged into email it should automatically take you into DocuSign via your email address What problems is DocuSign solving and how is that benefiting you? Quick, easy way to obtain signatures. We close sales quicker because clients do not have to print ...

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WL

William L

06/01/18

4.5 out of 5

"A convenient signing option that can actually transform some businesses"

What do you like best about DocuSign? DocuSign is a secure and easy to use e-signature product that saves us time and allows us to provide a modern and convenient signing option to our customers. Using it is not complicated on either end. The customer typically can open a document and understand what needs to be done to sign it with any special instructions. It makes us look more professional and saves us from processing more paperwork and scanning and emailing. What do you dislike about ...

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AU

Anonymous User

06/01/18

5 out of 5

"Easy and Quick Document Signature Solution"

What do you like best about DocuSign? I like that I do not have to come in to the office to sign a document when I can simply sign it electronically online without travelling anywhere. What do you dislike about DocuSign? I dislike the fact that anyone can basically sign the document for you if they have access to your account to be able to even read the document which needs to be signed. Recommendations to others considering DocuSign: Definitely use it! What problems is DocuSign solving and ...

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AU

Anonymous User

06/01/18

4 out of 5

"Easy to use and close to being perfect "

What do you like best about DocuSign? I like that it has gentle reminders and it has a confirmation option for the users . I like that you may also download the documents if not using e signed as a recepient. What do you dislike about DocuSign? I dislike that the menu options when not using e sign doc as a receipt. I wish that there would be an option to mark and send sender an alert when recepient has opt not to sign but just download pdf to obtain wet signature. What problems is DocuSign ...

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AU

Anonymous User

06/01/18

4 out of 5

"Easy to use and close to being perfect "

What do you like best about DocuSign? I like that it has gentle reminders and it has a confirmation option for the users . I like that you may also download the documents if not using e signed as a recepient. What do you dislike about DocuSign? I dislike that the menu options when not using e sign doc as a receipt. I wish that there would be an option to mark and send sender an alert when recepient has opt not to sign but just download pdf to obtain wet signature. What problems is DocuSign ...

Read more

AU

Anonymous User

05/31/18

3.5 out of 5

"Recieving end of Docusign"

What do you like best about DocuSign? I like that I was able to sign important documents from my phone with ease and convenience. Especially while at work. What do you dislike about DocuSign? There were times where the document didn't send correctly and had to be re- sent. Or all locations were signed but the page said fields were still missing. Recommendations to others considering DocuSign: Double check all the fields are active and easy to find. What problems is DocuSign solving and how ...

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IM

Isis M

05/30/18

5 out of 5

"Practical for Invoices"

What do you like best about DocuSign? I like that it will automatically forward the invoice to the next person to approve and it sends reminders when invoices have not been signed What do you dislike about DocuSign? I dislike that I cannot delete a signature Recommendations to others considering DocuSign: it reduces costs and saves the planet What problems is DocuSign solving and how is that benefiting you? I sign invoices with it, it saves paper, time, stamps and transportation because ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].