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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1911-1920 out of 2954

AU

Anonymous User

07/06/18

5 out of 5

"Great Overall Experience "

What do you like best about DocuSign? DocuSign is a easy to use and secure which makes it a valuable platform. What do you dislike about DocuSign? I haven’t found any weakness in the program or application. What problems is DocuSign solving and how is that benefiting you? When I got my job at BrandVia, I used DocuSign for some of my important files and papers. It’s easy to use interface makes it a wonderful tool to get clients to sign off on projects as well.

AN

Akshita N

07/05/18

4.5 out of 5

"Easy to use and very good app for keeping signature records at one place"

What do you like best about DocuSign? This is the best app to keep your important signed documents at one place. we have been using this app from the start and it helped ua to keep our all important records at one place. You can generate templates which you need on regular basis and you can make changes when ever you want.. You can send all the documents that needs to be signed at a mailing address that need your attention. You can always maintain the priority of the signatory. What do you ...

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AU

Anonymous User

07/05/18

3.5 out of 5

"Review of Docusigb"

What do you like best about DocuSign? Ease of signing Ease of verification Ease of login and email confirmation What do you dislike about DocuSign? Waiting for all users to complete before you get the document What problems is DocuSign solving and how is that benefiting you? Signing contracts, non disclsoure agreements. It is less time consuming and less manual labor

AU

Anonymous User

07/05/18

5 out of 5

"DocuSign simplifies the signing process"

What do you like best about DocuSign? with signatories all over the world, DocuSign makes signing documents easier than ever. You can send a single enveloppe to all parties and it;s easy to track where a document is. Also, the automatic distribution of executed documents is very helpful. What do you dislike about DocuSign? The ability to correct enveloppes that are sent. Recommendations to others considering DocuSign: Docusign can you save a contract administrator hours of time every week ...

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AU

Anonymous User

07/03/18

5 out of 5

"Love DocuSign!"

What do you like best about DocuSign? I'm a real estate agent and my office didn't always use DocuSign. Running back and forth to sign contracts get pretty annoying but now that we use it, my clients can sign their offers with one click What do you dislike about DocuSign? There are a lot of steps when sending an e-sign request. Recommendations to others considering DocuSign: This will be great for you if you fill out lots of paperwork! What problems is DocuSign solving and how is that ...

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AU

Anonymous User

06/27/18

4.5 out of 5

"Good tool"

What do you like best about DocuSign? Easy to generate reports and send, as well as send reminders and see if prospects have viewed it. Also allows prospects to view and sign on mobile which is huge. What do you dislike about DocuSign? Not much, it's a good overall tool that makes things way easier. What problems is DocuSign solving and how is that benefiting you? Allows prospects to view and sign contracts easier and from anywhere.

JG

John G

06/24/18

5 out of 5

"The only way to send contracts in a modern age! "

What do you like best about DocuSign? Literally saves our lives on a daily basis. We use it almost daily to send cc authorizations, contracts, documents, etc. it is awesome. What do you dislike about DocuSign? Nothing, it's a little expensive and we've used others, but it's the best. Recommendations to others considering DocuSign: It's the best, no questions asked. Literally cant find a bad thing to say about it. Super easy to use. What problems is DocuSign solving and how is that ...

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AU

Anonymous User

06/15/18

4.5 out of 5

"Excellent application"

What do you like best about DocuSign? I really enjoy the ease of adding signatures without having to go through a bunch of extra steps to add images. What do you dislike about DocuSign? I wish there was a better way to embed images into the PDF. Recommendations to others considering DocuSign: Just make sure you're using it for the purpose of signatures. It is easy to use! What problems is DocuSign solving and how is that benefiting you? Quick signature of contracts.

AU

Anonymous User

06/15/18

3.5 out of 5

"Best signature software out there, but it comes at a high price"

What do you like best about DocuSign? Having everything easily store in my Google drive makes everything easy. It really cuts down on my steps. What do you dislike about DocuSign? The per send price is rather high. Would prefer a user based model and not per send model. Recommendations to others considering DocuSign: Great product, but make sure you know pricing for year 2. What problems is DocuSign solving and how is that benefiting you? This helps us get HR documents signed.

GB

Gasia B

06/13/18

5 out of 5

"Excellent Document Signing Utility"

What do you like best about DocuSign? What I found great about this utility is that it is so simple to use. The first time you use it, you set up a signature unique and likable to you. Then every time you log in, you can just click on the places to sign and it automatically signs in your chosen signature style. What do you dislike about DocuSign? Honestly, there isn't anything I disliked, except a minor peeve was that the software times out very quickly, so you have to log in again to be ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].