DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Docusign and GDPR - terrible service

I was wanting to use Docusign to send out some new agreements to customers relating to GDPR. During my investigation process I wanted to make sure that this would be a secure process as Docusign themselves have their head office in the US. Upon reviewing their privacy policy (which wasn't written in particularly simply language) i emailed their Privacy@ email for more guidance. I couldn't get a response, so i asked their sales team who basically knew nothing and couldn't provide me with any ...

Docusign and GDPR - terrible service

I was wanting to use Docusign to send out some new agreements to customers relating to GDPR. During my investigation process I wanted to make sure that this would be a secure process as Docusign themselves have their head office in the US. Upon reviewing their privacy policy (which wasn't written in particularly simply language) i emailed their Privacy@ email for more guidance. I couldn't get a response, so i asked their sales team who basically knew nothing and couldn't provide me with any ...

"A very intuitive software"

What do you like best about DocuSign? It's very easy to use and clear to follow. I'm able to sign a document across the country and have it completed within seconds. It doesn't require parties to be in the same room. I even enjoy the various fonts available. I managed to find one that is quite similar to my own writing! What do you dislike about DocuSign? I wish it was a little more clear once a document has been submitted that the other party received it; however, I don't know if that's ...

"Easy To Use"

What do you like best about DocuSign? I like that I can easily upload a document, sign it & that it's easy for clients to sign as well. It's all super self explanatory & I don't feel pressured to have to go into huge detail to explain how to use it. What do you dislike about DocuSign? Nothing really, it's quite easy to use. I don't pay for it, but I have heard it is expensive monthly. It doesn't work as well on my phone, it works better on the computer. Recommendations to others considering ...

"Great app "

What do you like best about DocuSign? The reminder service to users is very helpful. What do you dislike about DocuSign? I do not enjoy the changed interface docusign has introduced. Recommendations to others considering DocuSign: Keep on adding new services What problems is DocuSign solving and how is that benefiting you? Making sure multiple people have visibility on the document and right people have access as needed.

"It fulfills its promise."

What do you like best about DocuSign? Now that more people are comfortable with electronic, legally-enforceable documents, Docusign can save you a lot of time and money. What do you dislike about DocuSign? Docusign has sometime had formatting issues in various web browsers. What problems is DocuSign solving and how is that benefiting you? Having to mail and overnight documents. No longer.

"It fulfills its promise."

What do you like best about DocuSign? Now that more people are comfortable with electronic, legally-enforceable documents, Docusign can save you a lot of time and money. What do you dislike about DocuSign? Docusign has sometime had formatting issues in various web browsers. What problems is DocuSign solving and how is that benefiting you? Having to mail and overnight documents. No longer.

"My company uses this for everything"

What do you like best about DocuSign? I like the easiness of receiving an email, the docu sign link is there, I go in, read it, sign it and download it for my records. What do you dislike about DocuSign? At this moment I have found nothing that I dislike. What problems is DocuSign solving and how is that benefiting you? Great for a remote work company.

"My company uses this for everything"

What do you like best about DocuSign? I like the easiness of receiving an email, the docu sign link is there, I go in, read it, sign it and download it for my records. What do you dislike about DocuSign? At this moment I have found nothing that I dislike. What problems is DocuSign solving and how is that benefiting you? Great for a remote work company.

"Deceptive products & pricing"

What do you like best about DocuSign? It works. The development of my forms was pretty intuitive. What do you dislike about DocuSign? The products and pricing limitations are completely hidden for business pro. Seriously can only have 100 envelopes per year? And when you use powerforms, every open counts as an envelope. I feel scammed. What problems is DocuSign solving and how is that benefiting you? None yet. We are just starting. We were hoping to move to a paper-free process of ...