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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

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3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1901-1910 out of 2954

AU

Anonymous User

07/30/18

4.5 out of 5

"Excellent product for E-signature and contract/ agreement sofrwares"

What do you like best about DocuSign? The ease of integration with REST API web services and extensive documentation. Expiration reminders and custom templates. It also includes merge fields that can make data population easy. What do you dislike about DocuSign? Nothing particular to mention, but sometimes the API takes a bit longer to respond. As I said, no major disappoints. Recommendations to others considering DocuSign: With DocuSign, preparing documents, gather signatures, and having ...

Read more

PG

Pradeep G

07/30/18

4.5 out of 5

"Most flexible way of getting the document signed"

What do you like best about DocuSign? With both parties doing the e-sign is the best part which saves lot of link in the printer and very importantly time.I use the mobile app a lot and it's pretty good and user friendly. What do you dislike about DocuSign? Nothing much to dislike. I would say the month-to month subscription is little expensive for some businesses. Recommendations to others considering DocuSign: DocuSign is really useful getting work done fast and also saves lot of money ...

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MB

Michael B

07/30/18

4.5 out of 5

"electronic way to sign contracts"

What do you like best about DocuSign? as a user it is very easy to initial and sign contracts from and email. What do you dislike about DocuSign? nothing really bad about it as it does what I need. Recommendations to others considering DocuSign: use this to get contracts signed electronically. What problems is DocuSign solving and how is that benefiting you? pass contracts around to get signed.

AU

Anonymous User

07/26/18

3.5 out of 5

"DocuSign works well for tasks"

What do you like best about DocuSign? It's a convenient method for clients and colleagues to e-sign documents. I don't have any major complaints. What do you dislike about DocuSign? I don't have any major complaints. This is the main product I've used. I will say that sometimes the fonts are limited. What problems is DocuSign solving and how is that benefiting you? It makes electronic signatures much easier, which is important to eliminate the need to using the mail. It makes working with ...

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JI

Jafar I

07/20/18

5 out of 5

"Multiple companies"

What do you like best about DocuSign? Focusing blazed the new trail in esignatures and is still the top company for signing documents. This is a very easy software to learn how to use and easy to explain to customers both young and old. What do you dislike about DocuSign? Customer support is either badley trained or isn't empowered to go back amd change mistakes or retrieve information. I got little help when I called and it sounded like 3+ CSRs I spoke to were struggling too. What problems ...

Read more

AU

Anonymous User

07/20/18

5 out of 5

"HIGHY RECOMMEND"

What do you like best about DocuSign? Docusign creates away for my business to complete documents without having to be face to face with clients or employees. Knowing all forms that are located are secure and being sent to the right signer. What do you dislike about DocuSign? the only dislike i would say would be asking the signer to create an account just for using the service Recommendations to others considering DocuSign: I would recommend this services if you are in an industry where ...

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CT

Chris T

07/19/18

4 out of 5

"DocuSign User Review"

What do you like best about DocuSign? Wide variety of templates, easy signing and sharing capabilities, reminders, and sharing. Great tracking options as well for more time sensitive endorsements. Solid mobile format, as well as a great add-on to Gmail and several other email programs. What do you dislike about DocuSign? Only thing I dislike about DocuSign is there are some bugs when trying to add/customize signature fields on certain file formats. Can be a little pricey depending on the ...

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CT

Chris T

07/19/18

4 out of 5

"DocuSign User Review"

What do you like best about DocuSign? Wide variety of templates, easy signing and sharing capabilities, reminders, and sharing. Great tracking options as well for more time sensitive endorsements. Solid mobile format, as well as a great add-on to Gmail and several other email programs. What do you dislike about DocuSign? Only thing I dislike about DocuSign is there are some bugs when trying to add/customize signature fields on certain file formats. Can be a little pricey depending on the ...

Read more

JH

Jenna H

07/10/18

5 out of 5

"Easy to Use for Clients on the Go"

What do you like best about DocuSign? I loved how easy it was to send contracts to my clients via DocuSign. The mobile functionality and ease of use is just what is needed when you have a client on the phone trying to complete the signature request! Being able to integrate with Salesforce was also extremely helpful. What do you dislike about DocuSign? I didn't have a dislikes of the product and thought that the pros would have outweighed any. What problems is DocuSign solving and how is ...

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AU

Anonymous User

07/07/18

3.5 out of 5

"Very informative and to the point."

What do you like best about DocuSign? It is probably one of my favorite websites I use for signatures. What do you dislike about DocuSign? Nothing at all super great just needs to move faster What problems is DocuSign solving and how is that benefiting you? It’s for customers to agree to things.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].