9.8
SpotScore

DocuSign Reviews in September 2026: User Ratings, Pros & Cons
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Starts from $10 / Month when Billed Yearly
DocuSign Reviews & Ratings
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Spotsaas Editor’s POV
DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more
DocuSign pros and cons
Streamlines document signing process, making it efficient and convenient.
Offers a range of features for managing documents and agreements effectively.
Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.
Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.
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Showing 1871-1880 out of 2954
AU
Anonymous User
10/26/18
"Great for fast signing "
What do you like best about DocuSign? I like the convenience and ease of use of this program. It allows you to sign documents from your mobile device. What do you dislike about DocuSign? I dislike the price to use this product. I understand everything cant be free. What problems is DocuSign solving and how is that benefiting you? Signing important documents that cant be printed or to make it convenient for employees to get documents signed at their leisure.
RT
Ron T
10/25/18
"Works Great- Super Simple and Quick"
What do you like best about DocuSign? I can get a contract out that requires a lot of signatures in just a minute or two. What do you dislike about DocuSign? Nothing really. Its simple, it gives me alerts and it seems to do everything we need it to. Recommendations to others considering DocuSign: Enjoy. It's very easy and simple. What problems is DocuSign solving and how is that benefiting you? We get our contracts signed. We have long documents with a lot of annoying parts to sign, and ...
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AU
Anonymous User
10/25/18
"Docusign review "
What do you like best about DocuSign? I love the ease of sending documents to clients. I like that it saves all my work and I can see if someone has reviewed the document. If there is an incorrect email it was sent to I get an automatic email indicating something it incorrect. What do you dislike about DocuSign? The only think I dislike it that I cannot use very large files or documents. I have to delete some pages before I can use the document. Recommendations to others considering ...
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MA
Matt A
10/25/18
"Fast and Easy Way to Sign Documents"
What do you like best about DocuSign? That everything is electronic, I had sign documents from my computer or phone instantly. What do you dislike about DocuSign? Have to sign in each time when I want to save documents to my account. It should recognize the email associated to it and automatically save Recommendations to others considering DocuSign: Love it, keep doing what you're doing! What problems is DocuSign solving and how is that benefiting you? The need for coming into the office or ...
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AU
Anonymous User
10/23/18
"No more waiting for Signatures"
What do you like best about DocuSign? The convenience!!! Now everyone gets to sign even if they arent in the office. We used to have to wait for new hires to print their docs and sign then scan and send now they can sign in under 5 mins. This solved a major onboarding problem for us. What do you dislike about DocuSign? I dont like that it doesnt remind people to sign unless you click the resend button. So if you forget to sign the document can remain pending for a very long time. Unless ...
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AU
Anonymous User
10/19/18
"A Sales Life Saver"
What do you like best about DocuSign? DocuSign has changed the way we send NDA's, legal reviews, and sales contracts. It dramatically speeds up the process and helps ensure our sales team follows a standardized legal process. It provides our sales team with visibility into what was once a black hole and has sped up our sales cycle. I love their SFDC integration, the Box integration, and templates for various repeatable workflows. What do you dislike about DocuSign? Limited ability to ...
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AS
Alicia S
10/12/18
"Couldn't be easier."
What do you like best about DocuSign? Easy to sign documents very quickly. Great way to speed up paperwork. What do you dislike about DocuSign? Nothing. I love being able to have this option. Recommendations to others considering DocuSign: Yes What problems is DocuSign solving and how is that benefiting you? Companies use it frequently to speed up contracts.
AU
Anonymous User
10/11/18
"Great for keeping track of agreements and collecting e-signatures."
What do you like best about DocuSign? The template option is great for employee agreements. There's also an option to edit leading texts, so you can clearly state what you need the recipient to fill out. Signing order is also extremely helpful for documents that need to go through upper management approval. Common data validations are available as well (valid email, title, date etc.) and you can create your custom ones too. You can also add multiple documents to one folder, so all the ...
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AU
Anonymous User
10/08/18
"HR Paperwork Tied Up with a Bow"
What do you like best about DocuSign? The ability to have all HR documents electronic and uploadable. Everything now has a legal signature. What do you dislike about DocuSign? The fact we cannot opt to have the summary and document combined upon completion without going in and downloading it again that way. We also don't like that is is not easy to figure out where the signature is going to land. There is no way to make a checkbox mandatory and not just optional. What problems is DocuSign ...
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AJ
Ashley James
09/20/18
they completely misguided me as a…
they completely misguided me as a customer, then decided to start charging me 990$ every quarter. Stay away from them as they just go after your money. There's better and cheaper options out there
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].