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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1861-1870 out of 2954

AU

Anonymous User

12/03/18

4.5 out of 5

"Good for esigs"

What do you like best about DocuSign? Esigs are properly filled and seen compared to handwritten signatures What do you dislike about DocuSign? None ——————————————————————————————————- What problems is DocuSign solving and how is that benefiting you? Better and safe referrals

CS

Crystal S

11/26/18

5 out of 5

"simple"

What do you like best about DocuSign? Easy to use. home based. Read everything on your own time and review before signing What do you dislike about DocuSign? You cant really edit after you've signed it. just doctored in What problems is DocuSign solving and how is that benefiting you? Signing a lot of client documents.

JH

Joseph H

11/20/18

5 out of 5

"Handy app that WILL work just about anywhere"

What do you like best about DocuSign? The product can be used anytime and send document around the world. The interface is easy to use and can put a .pdf on ANY platform. What do you dislike about DocuSign? There is nothing about the product to dislike. Recommendations to others considering DocuSign: As stated, 24/7 usage that is stable and secure. What problems is DocuSign solving and how is that benefiting you? Getting legally signed documents out and back, around the world and around the ...

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AU

Anonymous User

11/19/18

5 out of 5

"Awesome Product "

What do you like best about DocuSign? I love how clear it is where you need to sign, check, or initial. I like how the reminder comes to your email, and it easy to click the link that takes you straight to the document that you need to sign. It is also helpful that if you do not complete the e-signature in a timely manner, DocuSign will send you another email to remind you. I also love the quality of the document image is on the screen. What do you dislike about DocuSign? I really do not ...

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AU

Anonymous User

11/04/18

5 out of 5

"Easy fast document signing"

What do you like best about DocuSign? Easy and fast to get documents signed when deadline to meet and you still get a signed copy. What do you dislike about DocuSign? A little difficult to use on a smartphone What problems is DocuSign solving and how is that benefiting you? Can get forms and other items signed and returned without actually having to go to office which leaves more time for client care.

AU

Anonymous User

11/01/18

4.5 out of 5

"Great Product!"

What do you like best about DocuSign? I really like the ease of using Docusign. It is very helpful and useful, especially when you need documents signed and you are unable to physically have something signed. I like that you can have all your documents in one place and it can provide you a trail of where your document is at when multiple parties are involved. What do you dislike about DocuSign? On the back end, in provides fields on a document, it wasn't very user-friendly and hard to ...

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AU

Anonymous User

10/30/18

4.5 out of 5

"Makes life so much easier + saves paper!"

What do you like best about DocuSign? Easy to use, easy to share the document, helps save paper What do you dislike about DocuSign? It would be great if it could detect signature/initial areas for you. Recommendations to others considering DocuSign: Must try - saves you time, the annoyance of having to sign/initial long documents, and saves paper! What problems is DocuSign solving and how is that benefiting you? Used DocuSign for contracts and real estate forms/documents

AU

Anonymous User

10/30/18

4 out of 5

"Docusign for smALL business"

What do you like best about DocuSign? The ease of use, and power of brand recognition. What do you dislike about DocuSign? How it interfaces with Ipad. I can't easily figure out how to use text edit when I am mobile. What problems is DocuSign solving and how is that benefiting you? Being multiple places at once. I can be headed into one meeting, send a document that needs signed, and it is ready to go when I am finished with that meeting to deliver to the party. If I add the party that ...

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AU

Anonymous User

10/29/18

5 out of 5

"LOVE how easy docusign is!"

What do you like best about DocuSign? This has really changed the format of our company. It is so easy for us as well as clients to electronically sign contracts and proposals and we have never had a glitch! What do you dislike about DocuSign? I have yet to see anything I dislike about this product Recommendations to others considering DocuSign: It is a great tool for any company looking into contracts What problems is DocuSign solving and how is that benefiting you? I really like the ...

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AU

Anonymous User

10/29/18

5 out of 5

"Makes remote signing with a mobile phone awesomely easy"

What do you like best about DocuSign? This software allows you to sign all kinds of documents using your mobile phone. Quickly and easily. What do you dislike about DocuSign? I can't really think of anything I just like about the software. It can be cumbersome to use at times because you were working on a small screen, but that's not the fault of the app. What problems is DocuSign solving and how is that benefiting you? being able to sign documents using your phone is extremely convenient, ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].