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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1851-1860 out of 2954

AU

Anonymous User

01/04/19

5 out of 5

"Best Software for signing documents"

What do you like best about DocuSign? I like that this allows me to sign documents digitally. Having to print, sign, scan, upload just takes to long.This is super easy to navigate and to sign all papers needed. What do you dislike about DocuSign? I haven't had any issues with docusign, it does everything that I need it too. Recommendations to others considering DocuSign: This is a must have software for signing documents! What problems is DocuSign solving and how is that benefiting ...

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SJ

Scott J

01/02/19

5 out of 5

"The one software I use for signing digital documents "

What do you like best about DocuSign? Docusign is very simple to use that just about anyone can get going with it with no difficulty whatsoever. From set up to the UI, everything looks well thought out and intuitive. It's also great that I don't have to download documents that I need to sign. This also reduces the amount of paper we have to deal with. The mobile apps are really great and ensure that the software can be use anywhere there's an internet connection. What do you dislike about ...

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AU

Anonymous User

12/26/18

5 out of 5

"Makes sending and filling out forms super easy!"

What do you like best about DocuSign? Docusign lets users proceed through entire documents, stopping at each place that requires input, initials, or signatures, so that users complete documents quickly and easily. No more having to worry about missing a signature or vital information! Documents are also sent directly to those that need to fill it out through a link and notifies senders when it is completed, so no more worrying about attachments. What do you dislike about DocuSign? I ...

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HL

Harleigh L

12/20/18

5 out of 5

"DocuSign"

What do you like best about DocuSign? The thing I like best about docusign is that it eliminates the time and the use of paper between contracts / offical documents which require a signature. In the company I work in it makes signing seamless in terms of getting employees across the UK updated without wasting time. As we have 11 offices it makes the process of transportation of documents and printing so much more efficient. What do you dislike about DocuSign? I dislike how sometimes adobe ...

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JW

Jared W

12/18/18

4.5 out of 5

"LoveDocuSign For Salesforce "

What do you like best about DocuSign? The best feature of the tool is the vast integration that it has with Salesforce. This allows our users to use SSO and login to DocuSign directly from Salesforce to view their envelopes. What do you dislike about DocuSign? The reporting interface could use some work. It's a bit cumbersome and doesn't have the flexibility that it should. Would love to be able to slice and dice reports based on fields that I can choose. Recommendations to others ...

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RM

Roslyn M

12/17/18

5 out of 5

"Docusign Time saver "

What do you like best about DocuSign? The fact that is has reduced paper in the office also the ease in signing when people are in different geographical locations What do you dislike about DocuSign? The only dislike is that sometimes people don't want to use it! What problems is DocuSign solving and how is that benefiting you? paperless office Time saving in getting contracts signed Seamless business processes

CW

Christine W

12/17/18

5 out of 5

"Revolutionised our contracts process"

What do you like best about DocuSign? The software is simple to use however if there are any difficulties there is a wealth of information available on the DocuSign website which offers easy instructions on the usage of all areas of the programme. With just a few clicks I can send our contract off the customers and prospects to review and sign, going through the process to then be countersigned, and the completed item fowarded to all parties. What do you dislike about DocuSign? The only ...

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KR

Kelly R

12/13/18

4.5 out of 5

"Easy to understand and use"

What do you like best about DocuSign? The simplicity of the over all use of their site. What do you dislike about DocuSign? High cost compared to other similar companies. Recommendations to others considering DocuSign: Looks at your options and cost What problems is DocuSign solving and how is that benefiting you? Easy for having customers get documents signed in quick manners.

CC

Cynthia C

12/12/18

4.5 out of 5

"......"

What do you like best about DocuSign? easy and simple! It guide you in right direction if needed! What do you dislike about DocuSign? Nothing at all, it was easy instructions and simple for anyone to navigate! What problems is DocuSign solving and how is that benefiting you? It helps to get things done faster without being stressed!! My mother could use without being hesitant of doing something wrong!

AU

Anonymous User

12/12/18

5 out of 5

"LOVE this tool"

What do you like best about DocuSign? We use DocuSign for routing contracts for approval. I work in a large organization with several levels of approval required even on simple contracts, and this tool makes it so easy to see where a contract is in the approval pipeline. I love the notifications it sends to let you know when action is required on your part. What do you dislike about DocuSign? There is really nothing that comes to mind that I dislike about this product. Recommendations to ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].