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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1771-1780 out of 2954

JA

Judah A

05/11/19

5 out of 5

"Easy, Peasy, Lemon Squeezy! "

What do you like best about DocuSign? Honestly, how easy it makes our life here in the office. It helps us renew leases faster, helps leases get signed before move in. Overall, it makes us MUCH more efficient. What do you dislike about DocuSign? I have no dislikes as of now. It's a user friendly program and solves problems that we didn't know we had. Recommendations to others considering DocuSign: Take the paperless plunge! It will be well worth it. What problems is DocuSign solving and how ...

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AU

Anonymous User

05/10/19

5 out of 5

"Great Tool"

What do you like best about DocuSign? The reminder feature is awesome, it allows us to have consistent reminders to our clients with having to do it ourselves What do you dislike about DocuSign? I wish it was a little easier to organize your signed/Voided docs What problems is DocuSign solving and how is that benefiting you? Keeping all our signed Docs together, ensuring client sign on time

JL

Jazmine L

05/01/19

5 out of 5

"DocuSign makes it all so easy!"

What do you like best about DocuSign? I love using DocuSign when we need something signed ASAP and the client or agent isn’t able to come in and do so. What do you dislike about DocuSign? Getting your signature in the correct spot can be tough at times What problems is DocuSign solving and how is that benefiting you? Getting time sensitive documents signed

JR

Jared R

05/01/19

5 out of 5

"Streamlined, intuitive, and easy to use."

What do you like best about DocuSign? DocuSign is ideal for a fast paced workplace as checks and balances ensure you’re not duplicating effort. Miss a signing field for yourself when you’re listed as a recipient? DocuSign will ask before sending, saving you time and disappointment. What do you dislike about DocuSign? Voiding quotes notifies all parties, if you’re generating multiple quotes for a client and want to close the old ones, prepare to bomb both your inboxes. I typically now leave ...

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AU

Anonymous User

05/01/19

5 out of 5

"Excellent product that made client sign up easier than ever."

What do you like best about DocuSign? DocuSign's ease of use is unmatched. To bind client policies we needed a signature, and with just the click of a button I could virtually complete the sales process for clients. Often I worked with clients that weren't up to date with technology but even they had no problem understanding DocuSign. What do you dislike about DocuSign? Nothing! DocuSign was a breeze to use, both for myself and clients. What problems is DocuSign solving and how is that ...

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YB

Yvonne B

05/01/19

5 out of 5

"I LOVE Docusign SO much"

What do you like best about DocuSign? Everything. I work in property management so Docusign made getting things signed by people who either applied from long distance or couldn't make it in during office hours 100 million times easier. What do you dislike about DocuSign? Nothing. I love everything about Docusign. Maybe that's because we went from SUPER old school, so pen and paper signing 26 page lease docs to this but I have no complaints and the issues we had were slim to ...

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AG

Amanda G

04/29/19

5 out of 5

"Easy and quick to use"

What do you like best about DocuSign? I love how easy it is to use it. In my day to day job I do need to be quick to turnaround signatures and this is helping and making my job a lot easy! What do you dislike about DocuSign? Nothing, I think it is a brilliant tool and every company should implement. I thing e-signature is the easiest and most accurate way of signing contracts and everyone should use it. Recommendations to others considering DocuSign: Easy and accurate signature process. It ...

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LM

Loretta M

04/28/19

5 out of 5

"Sign easily "

What do you like best about DocuSign? You can remotely sign a document. Paperless! The thought is phenomenal. One record can be sign by at least 2 individuals. Every one of them will get the last marked report. I particularly acknowledge not requesting that individuals make a record on the off chance that I send an archive through DocuSign. They evidently simply get an email with a connection and afterward experience the marking ventures as you would with a record. Extremely ...

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AM

Amanda M

04/24/19

5 out of 5

"No More Printing!"

What do you like best about DocuSign? Now there is no excuse to not get tax forms and contracts back ASAP! It's so much easier than waiting for people to print things and return them to you. What do you dislike about DocuSign? The interface hasn't changed much in the near decade I have used it. It could be a little better. I particularly dislike how it auto switches back to the first signers on every click on multi signer docs. Recommendations to others considering DocuSign: Be prepared to ...

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EG

Emily G

04/23/19

5 out of 5

"Easy Signature Software!"

What do you like best about DocuSign? I love how easy it is to input all your information into Docusign so that if you have to fill out a lot of forms for your business, but don't want the hassle of signing, faxing/scanning and sending, this is for you! Simple and easy. What do you dislike about DocuSign? I didn't like when they had the really long time stamp for when you had to fill out any date section, but it has been fixed and is much shorter now. What problems is DocuSign solving and ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].