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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1731-1740 out of 2954

AI

Administrator in Media Production

09/06/19

4.5 out of 5

"Best Document Signing Application"

What do you like best? It's extremely easy to use, and most people are already familiar with this brand. What do you dislike? I really don't have a dislike for this product. What problems are you solving with the product? What benefits have you realized? As part of our business process, we require our clients to approve our work by signing-off on business documents. This is a great app for capturing those signatures in our documents.

AU

Anonymous User

09/06/19

4.5 out of 5

"Best Document Signing Application"

What do you like best about DocuSign? It's extremely easy to use, and most people are already familiar with this brand. What do you dislike about DocuSign? I really don't have a dislike for this product. What problems is DocuSign solving and how is that benefiting you? As part of our business process, we require our clients to approve our work by signing-off on business documents. This is a great app for capturing those signatures in our documents.

AU

Anonymous User

09/06/19

5 out of 5

"Smooth and fast document review process"

What do you like best about DocuSign? Docusign facilitates easy work flow and online signature process for almost any document making it a seamless and efficient process What do you dislike about DocuSign? Really the only area where I may have concern is around confirming user authenticity so that it’s tamper proof What problems is DocuSign solving and how is that benefiting you? Easy for e-signatures

GD

Gabriel D

09/05/19

5 out of 5

"Docusign Review"

What do you like best about DocuSign? Docusign makes retrieving client signatures a breeze. Instead of printing and mailing, or delivering documents, a few clicks sends them an email with electronic signatures ready to go What do you dislike about DocuSign? Occasionally the delivery email goes into the client's spam folder, but not enough to be an impairment to the product Recommendations to others considering DocuSign: Speeds up processing time for anyone needing signatures to complete ...

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AU

Anonymous User

08/28/19

5 out of 5

"Great for Managing Signatures"

What do you like best about DocuSign? I like the ability to create envelopes and templates within the system to eliminate the need to "set up" documents before sending to recipients. Cost is very comparable to other systems but the offerings are more robust. The tracking feature is great too. What do you dislike about DocuSign? The document statuses can be a little confusing at times not allowing you to see who the document is lingering with without opening that particular item up. What ...

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UI

User in Management Consulting

08/28/19

5 out of 5

"Great for Managing Signatures"

What do you like best? I like the ability to create envelopes and templates within the system to eliminate the need to "set up" documents before sending to recipients. Cost is very comparable to other systems but the offerings are more robust. The tracking feature is great too. What do you dislike? The document statuses can be a little confusing at times not allowing you to see who the document is lingering with without opening that particular item up. What problems are you solving with the ...

Read more

AU

Anonymous User

08/27/19

4.5 out of 5

"Great and reliable "

What do you like best about DocuSign? As a salesperson, I have used DocuSign at three different organizations with clients and have found it to be intuitive, reliable, and really well integrated with different echo systems. The current way I am using DocuSign for work does not allow me to log into DocuSign. I can only use it when logged into Salesforce I have also used it in my personal life and when signing job offers which confirm What do you dislike about DocuSign? Fortunately, I don't ...

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AU

Anonymous User

08/27/19

4.5 out of 5

"Great and reliable "

What do you like best about DocuSign? As a salesperson, I have used DocuSign at three different organizations with clients and have found it to be intuitive, reliable, and really well integrated with different echo systems. The current way I am using DocuSign for work does not allow me to log into DocuSign. I can only use it when logged into Salesforce I have also used it in my personal life and when signing job offers which confirm What do you dislike about DocuSign? Fortunately, I don't ...

Read more

AU

Anonymous User

08/26/19

5 out of 5

"sign documents in the era of internet"

What do you like best about DocuSign? Easy tool to sign documents for people who are not close. In the era of internet it's a service really intelligent. What do you dislike about DocuSign? Actually nothing is going bad when using Docusign What problems is DocuSign solving and how is that benefiting you? The sign of a contract can be not so easy when you have to manage post shipping. Docusign is the solution in this way

NB

Nick B

08/23/19

4.5 out of 5

"E-signature at its best"

What do you like best about DocuSign? I like how each signature gets a digital code associated with it which makes it secure. Productivity is increased and targets are achieved faster. The way it eases process to send same document out to multiple recipients, at multiple locations, for multiple signatures is outstanding. Once the recipient signs the document, we receive notification and the document back immediately which results in quick turnout. What do you dislike about DocuSign? I would ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].