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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1721-1730 out of 2954

JB

James B

09/09/19

5 out of 5

"Easy when helping"

What do you like best about DocuSign? I liked how I can map over everything from the home loan dept to my computer in minutes, especially when having to do a closing on a home What do you dislike about DocuSign? I didn't like how it seemed like I had to close all other programs to get it to work faster Recommendations to others considering DocuSign: I recommend that you see that it is a viable product for your field before going all in on it. Nothing against the product, but it may be ...

Read more

VL

Victor L

09/09/19

4.5 out of 5

"We can get business done smoothly and faster with DocuSign"

What do you like best about DocuSign? The ability to better account for documents is enhanced with DocuSign. I like that we can create documents digitally and not have to run through the extra steps of scanning, printing, signing, emailing, faxing and other actions. When using any type of software that is critical to securing business, it was important that using it was as easy as possible for all users. DocuSign has been a breeze to use in most cases. They have clear instructions on what ...

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VL

Victor L

09/09/19

4.5 out of 5

"We can get business done smoothly and faster with DocuSign"

What do you like best about DocuSign? The ability to better account for documents is enhanced with DocuSign. I like that we can create documents digitally and not have to run through the extra steps of scanning, printing, signing, emailing, faxing and other actions. When using any type of software that is critical to securing business, it was important that using it was as easy as possible for all users. DocuSign has been a breeze to use in most cases. They have clear instructions on what ...

Read more

UI

User in Computer Software

09/07/19

5 out of 5

"Great Solution "

What do you like best? Honestly, how did the world work before DocuSign? DocuSign expedites the process of getting a signature and executing the contract, which can make all the difference. It’s very intuitive and easy to use. What do you dislike? Nothing (but then again I don’t know how much it costs our company!) What problems are you solving with the product? What benefits have you realized? We were trying to lower the barrier of entry of returning contracts and renewals on time and ...

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AU

Anonymous User

09/07/19

5 out of 5

"Great Solution "

What do you like best about DocuSign? Honestly, how did the world work before DocuSign? DocuSign expedites the process of getting a signature and executing the contract, which can make all the difference. It’s very intuitive and easy to use. What do you dislike about DocuSign? Nothing (but then again I don’t know how much it costs our company!) What problems is DocuSign solving and how is that benefiting you? We were trying to lower the barrier of entry of returning contracts and renewals ...

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UI

User in Medical Practice

09/06/19

5 out of 5

"Easy to use very reliable!"

What do you like best? It’s very easy to send a document. It’s widely accepted by most businesses. What do you dislike? It doesn’t have a document management capability. Recommendations to others considering the product: If you are looking for a document management tool I would make sure that the solution you are looking at has a link to DocuSign that allows the document to be stored once it Is executed so you don't have to move the document after signature is completed. There are some ...

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AU

Anonymous User

09/06/19

5 out of 5

"Easy to use very reliable!"

What do you like best about DocuSign? It’s very easy to send a document. It’s widely accepted by most businesses. What do you dislike about DocuSign? It doesn’t have a document management capability. Recommendations to others considering DocuSign: If you are looking for a document management tool I would make sure that the solution you are looking at has a link to DocuSign that allows the document to be stored once it Is executed so you don't have to move the document after signature is ...

Read more

UI

User in Transportation/Trucking/Railroad

09/06/19

5 out of 5

"Smooth and fast document review process"

What do you like best? Docusign facilitates easy work flow and online signature process for almost any document making it a seamless and efficient process What do you dislike? Really the only area where I may have concern is around confirming user authenticity so that it’s tamper proof What problems are you solving with the product? What benefits have you realized? Easy for e-signatures

AI

Administrator in Media Production

09/06/19

4.5 out of 5

"Best Document Signing Application"

What do you like best? It's extremely easy to use, and most people are already familiar with this brand. What do you dislike? I really don't have a dislike for this product. What problems are you solving with the product? What benefits have you realized? As part of our business process, we require our clients to approve our work by signing-off on business documents. This is a great app for capturing those signatures in our documents.

AU

Anonymous User

09/06/19

4.5 out of 5

"Best Document Signing Application"

What do you like best about DocuSign? It's extremely easy to use, and most people are already familiar with this brand. What do you dislike about DocuSign? I really don't have a dislike for this product. What problems is DocuSign solving and how is that benefiting you? As part of our business process, we require our clients to approve our work by signing-off on business documents. This is a great app for capturing those signatures in our documents.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].