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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1691-1700 out of 2954

AU

Anonymous User

09/26/19

5 out of 5

"Perfect"

What do you like best about DocuSign? I love the ease of use of it,it does exactly what ot should and makes everything so easy for the user. What do you dislike about DocuSign? If I had to choose something, I wish it had more integration options for the users. What problems is DocuSign solving and how is that benefiting you? I work in the cloud and this allows me to obtain signed documents from my clients at any time, from anywhere!

AI

Administrator in Accounting

09/26/19

5 out of 5

"Perfect"

What do you like best? I love the ease of use of it,it does exactly what ot should and makes everything so easy for the user. What do you dislike? If I had to choose something, I wish it had more integration options for the users. What problems are you solving with the product? What benefits have you realized? I work in the cloud and this allows me to obtain signed documents from my clients at any time, from anywhere!

UI

User in Hospital & Health Care

09/26/19

5 out of 5

"Best electronic signature solution"

What do you like best? DocuSign is easy to use and securely stores your signed documents in their cloud. What do you dislike? DocuSign needs to improve their storage organization. There was no single storage location to share documents with other members of the same team. What problems are you solving with the product? What benefits have you realized? I used DocuSign to collect signatures for clinical research documents. It saved me countless hours and securely stored backups in their cloud.

AU

Anonymous User

09/26/19

5 out of 5

"Makes my life easier!"

What do you like best about DocuSign? DocuSign is incredibly convenient and obtaining electronic signatures. The completion rate of documents sent through DocuSign vs. pen and paper is substantially higher. What do you dislike about DocuSign? I really can’t think of anything I dislike about DocuSign. What problems is DocuSign solving and how is that benefiting you? The ability to send documents company-wide that I need employee signatures on; less administrative work for me ...

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AU

Anonymous User

09/26/19

5 out of 5

"Best electronic signature solution"

What do you like best about DocuSign? DocuSign is easy to use and securely stores your signed documents in their cloud. What do you dislike about DocuSign? DocuSign needs to improve their storage organization. There was no single storage location to share documents with other members of the same team. What problems is DocuSign solving and how is that benefiting you? I used DocuSign to collect signatures for clinical research documents. It saved me countless hours and securely stored backups ...

Read more

AI

Administrator in Mechanical or Industrial Engineering

09/26/19

5 out of 5

"Makes my life easier!"

What do you like best? DocuSign is incredibly convenient and obtaining electronic signatures. The completion rate of documents sent through DocuSign vs. pen and paper is substantially higher. What do you dislike? I really can’t think of anything I dislike about DocuSign. What problems are you solving with the product? What benefits have you realized? The ability to send documents company-wide that I need employee signatures on; less administrative work for me (scanning/uploading paper ...

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KL

Kaitlynn L

09/25/19

5 out of 5

"Perfect For Offer Documents!"

What do you like best about DocuSign? I love that Docusign allows me to send my candidates an offer letter immediately after creating on Greenhouse, and they do not need to print anything or physically sign. I also appreciate that I can see whether or not candidates have viewed the offer. What do you dislike about DocuSign? I can not think of anything that I dislike at this time Recommendations to others considering DocuSign: I highly recommend using Docusign for any documents you need ...

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AU

Anonymous User

09/24/19

5 out of 5

"I use Docusign for Work"

What do you like best about DocuSign? It is great to not have to physically sign something. Saves paper and time What do you dislike about DocuSign? It is easy to quickly pass over thins because it is so easy to sign. What problems is DocuSign solving and how is that benefiting you? The only problem is that it is very fast. Sometimes I pass over things and sign without fully reviewing.

JH

Jonathan H

09/24/19

4 out of 5

"Extremely User Friendly for Signing Documents"

What do you like best about DocuSign? That you can set up any document to be signed electronically through email. My company has a lot of employees fill out new hire paperwork, and we are able to send it electronically to them so we can get their paperwork set up from afar. It's super easy on the employee's end as well to sign the paperwork, and it's very handy to be able to store all paperwork in the site as well. What do you dislike about DocuSign? It's sometimes a little confusing to set ...

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AU

Anonymous User

09/24/19

3.5 out of 5

"Straightforward user-friendly experience"

What do you like best about DocuSign? DocuSign is very user-friendly and simple for new users to learn the functions of the platform. What do you dislike about DocuSign? Some competitors of DocuSign have better mass-send features to send documents to multiple users at the same time. Recommendations to others considering DocuSign: I would recommend the DocuSign platform to organizations who are looking for electronic signature technology. What problems is DocuSign solving and how is that ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].