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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1701-1710 out of 2954

BH

Brenda H

09/24/19

4 out of 5

"Best Signing Platform"

What do you like best about DocuSign? I like how DocuSign is a simple way to easily verify and sign for documents without having to sign a physical copy. I like how it is convenient and easy. There were no hoops like signing up for an account. What do you dislike about DocuSign? While DocuSign created an online signature it still does not replace the feeling of a wet ink signature. Currently, there is not enough legal protection of online signatures. Recommendations to others considering ...

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UI

User in Mechanical or Industrial Engineering

09/24/19

5 out of 5

"I use Docusign for Work"

What do you like best? It is great to not have to physically sign something. Saves paper and time What do you dislike? It is easy to quickly pass over thins because it is so easy to sign. What problems are you solving with the product? What benefits have you realized? The only problem is that it is very fast. Sometimes I pass over things and sign without fully reviewing.

UI

User in Marketing and Advertising

09/24/19

3.5 out of 5

"Straightforward user-friendly experience"

What do you like best? DocuSign is very user-friendly and simple for new users to learn the functions of the platform. What do you dislike? Some competitors of DocuSign have better mass-send features to send documents to multiple users at the same time. Recommendations to others considering the product: I would recommend the DocuSign platform to organizations who are looking for electronic signature technology. What problems are you solving with the product? What benefits have you ...

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AU

Anonymous User

09/22/19

4 out of 5

"Good software"

What do you like best about DocuSign? It is easy to generate new requests, and when you contact their support you get always a good answer. What do you dislike about DocuSign? Sometimes it not works to send a email but im not sure if this os a bug or something Recommendations to others considering DocuSign: It is a great producf What problems is DocuSign solving and how is that benefiting you? Lef customers sign documents

AI

Administrator in Information Technology and Services

09/22/19

4 out of 5

"Good software"

What do you like best? It is easy to generate new requests, and when you contact their support you get always a good answer. What do you dislike? Sometimes it not works to send a email but im not sure if this os a bug or something Recommendations to others considering the product: It is a great producf What problems are you solving with the product? What benefits have you realized? Lef customers sign documents

AU

Anonymous User

09/20/19

4.5 out of 5

"Excellent solution!"

What do you like best about DocuSign? Used it for a couple of years now and never had an issue with it. Works like a charm, never had to contact support and it always did the job, What do you dislike about DocuSign? Nothing I can think of at all really, no issues whatsoever What problems is DocuSign solving and how is that benefiting you? Sign-off engagements and contracts

UI

User in Information Technology and Services

09/20/19

4.5 out of 5

"Excellent solution!"

What do you like best? Used it for a couple of years now and never had an issue with it. Works like a charm, never had to contact support and it always did the job, What do you dislike? Nothing I can think of at all really, no issues whatsoever What problems are you solving with the product? What benefits have you realized? Sign-off engagements and contracts

GO

Gina O

09/20/19

5 out of 5

"Keeps me organized"

What do you like best about DocuSign? Great flow, easy to use and makes communicating with members a breeze What do you dislike about DocuSign? not much besides there being too many tabs, I don't think there need to be that many. also when downloading an attachment and trying to save it, it redownloads. What problems is DocuSign solving and how is that benefiting you? Communication, making signing docs easy for members easier

CI

Chike I

09/20/19

5 out of 5

"Electronic signatures has come to stay!"

What do you like best about DocuSign? DocuSign allows one to deploy electronic signature on a legal document, this is a much and must have a solution. There are times when you have no access to a printer (Also why waste earth's resources) all you need do is sign electronically using DocuSign. What do you dislike about DocuSign? Not much, i would love they increase the free signatures from 3 to 5 :) Recommendations to others considering DocuSign: To save our planet, please use DocuSign, gone ...

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AU

Anonymous User

09/19/19

4 out of 5

"E Signatures"

What do you like best about DocuSign? Docusign allows me to gather the electronic signatures I need for financial documents while saving paper. What do you dislike about DocuSign? The only downside is the need to select the recipient for both the name and date. This should auto select. The signatures can also be squished and dates can merge with them, making it difficult to read. What problems is DocuSign solving and how is that benefiting you? None, they have helped us save paper and ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].