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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1681-1690 out of 2954

HM

Helen M

09/30/19

4.5 out of 5

"DocuSign has made our organization more efficient"

What do you like best about DocuSign? DocuSign offers a myriad of package levels, which is great for varying business sizes. The custom branding templates are a wonderful touch that streamlines processing. Very wide range of functionality. You can do much more than just placing your signature on an e-form. You can seek other users' signatures (mobile or desktop), integrate with existing apps like Microsoft Word, Adobe PDF, etc. and much more. What do you dislike about DocuSign? When we ...

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EE

Elizabeth E

09/30/19

3.5 out of 5

"Docusign made the headache of paperwork much less! "

What do you like best about DocuSign? I really liked how much it streamlined my experience of having my clients sign important initial client paperwork during the onboarding process. During a peak time of my business, buying this software was instrumental in reducing headaches and onboarding record numbers of clients. What do you dislike about DocuSign? There were people (clients) who could not figure it out so they still had to use paper forms, but most people in the 20s/30s demographic ...

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AU

Anonymous User

09/30/19

4 out of 5

"Makes contract recording and execution a breeze!"

What do you like best about DocuSign? I love that they’re are no more headaches from trying to keep paper records of signed contracts. It greatly speeds up the sales cycle by getting contracts executed fast What do you dislike about DocuSign? I dislike how Docusign auto fills information because sometimes it takes two or three tries to input a new contact What problems is DocuSign solving and how is that benefiting you? Record keeping Sales velocity Cost savings from sales people not having ...

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MH

Maria H

09/29/19

4 out of 5

"A useful business application that can be applied to many different documents for signatures"

What do you like best about DocuSign? DocuSign allows us to make our documents more interactive without a ton of programming knowledge or other technical requirements. The DocuSign portal makes it easy for us to quickly go to the administrative section we need, whether that's to sign a document or to make a document digitally signable. We can also add many different contacts to our account so that we can send documents directly to people through the account itself. What do you dislike about ...

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UI

User in Hospital & Health Care

09/28/19

5 out of 5

"DocuSign "

What do you like best? I can easily sign documents while on the go. What do you dislike? I think it should have additional functions that make it easier to edit documents. What problems are you solving with the product? What benefits have you realized? I can easily sign documents from anywhere

UI

User in Staffing and Recruiting

09/28/19

5 out of 5

"Simple way to complete employment forms!"

What do you like best? I have used docusign for multiple jobs I’ve held & it has been the easiest way to complete pre employment forms. What do you dislike? There is nothing I dislike about docusign. It is simple to use & easy to understand. What problems are you solving with the product? What benefits have you realized? Benefits ive realized with docusign is the ability to create an account & have all your signed documents loaded into your account for your own reference.

AU

Anonymous User

09/28/19

5 out of 5

"Simple way to complete employment forms!"

What do you like best about DocuSign? I have used docusign for multiple jobs I’ve held & it has been the easiest way to complete pre employment forms. What do you dislike about DocuSign? There is nothing I dislike about docusign. It is simple to use & easy to understand. What problems is DocuSign solving and how is that benefiting you? Benefits ive realized with docusign is the ability to create an account & have all your signed documents loaded into your account for your own reference.

TS

Thomas S

09/27/19

3.5 out of 5

"A great tool to streamline approval processes"

What do you like best about DocuSign? It has been very useful to have the ability to send documents in set orders to people in my company. If something needs to be fixed or corrected, I can make changes to the document before final approval is reached. This saves us a lot of time, as we are able to make corrections earlier on in our invoice approval process What do you dislike about DocuSign? If a document is rejected, it is not easy to make corrections to it. If someone rejects it, it is ...

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AU

Anonymous User

09/27/19

5 out of 5

"DOCUSIGN"

What do you like best about DocuSign? If you have something that needs to be signed but you are not in the right state or near the individual, this is a great feature to get something signed through email. What do you dislike about DocuSign? There isn't anything that I don't like, maybe because it is really tedious to enter the fields that need to have signatures, but that is really it What problems is DocuSign solving and how is that benefiting you? It is a great benefit because you don't ...

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UI

User in Construction

09/27/19

5 out of 5

"DOCUSIGN"

What do you like best? If you have something that needs to be signed but you are not in the right state or near the individual, this is a great feature to get something signed through email. What do you dislike? There isn't anything that I don't like, maybe because it is really tedious to enter the fields that need to have signatures, but that is really it What problems are you solving with the product? What benefits have you realized? It is a great benefit because you don't have to be ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].