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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1651-1660 out of 2954

AU

Anonymous User

10/16/19

4.5 out of 5

"Easy and Convenient"

What do you like best about DocuSign? Our firm's favorite feature about Docusign is the fact that every single field can be assigned to the different signers and the ease of the program for our clients . It sounds simple, but clients aren't always the most tech savy and they haven't always used Docusign. Many times when I mention sending documents to my clients via Docusign they ask, "well how can I sign on my phone?" "do I have to print?" or "I'm not sure I'll be able to figure this out!" ...

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JA

Jenna A

10/15/19

4 out of 5

"Useful for signing all documents"

What do you like best about DocuSign? This software is very easy to use. It facilitates sending contracts and documents to multiple parties for their signature. It also syncs well when multiple people sign. What do you dislike about DocuSign? Editing the document is limited to the free version of the software. It makes it difficult to complete a contract if a party needs to make edits before signing. Consider expanding free features. Recommendations to others considering DocuSign: DocuSign ...

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AU

Anonymous User

10/14/19

4.5 out of 5

"Simple to use and very necessary"

What do you like best about DocuSign? DocuSign has helped me sign many papers for my organization. It is easy to use, especially across platforms. What do you dislike about DocuSign? It is constantly trying to get me to upgrade my membership. What problems is DocuSign solving and how is that benefiting you? Needing to scan and sign documents. Can do this much more easily.

MS

Michaela S

10/14/19

5 out of 5

"Signing Made Simple"

What do you like best about DocuSign? How fast you can fill out forms and sign them to return them as fast as you need it to. I also like it has an app with the same capabilities that the desktop version has. What do you dislike about DocuSign? The only thing that isn't the greatest is how picky on spelling it can be when filling forms out. Otherwise it is not bad at all! What problems is DocuSign solving and how is that benefiting you? Quick turnover rate on required paperwork for many ...

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UI

User in Research

10/14/19

4.5 out of 5

"Simple to use and very necessary"

What do you like best? DocuSign has helped me sign many papers for my organization. It is easy to use, especially across platforms. What do you dislike? It is constantly trying to get me to upgrade my membership. What problems are you solving with the product? What benefits have you realized? Needing to scan and sign documents. Can do this much more easily.

KG

Kelly G

10/13/19

4.5 out of 5

"I enjoy my experience with Docusign"

What do you like best about DocuSign? I like that I can quickly get signatures on contracts and important documents and also save it for future use. The ease of use from DocuSign is what separates it from its competition. Anyone, even with limited technology experience, could leverage this software. What do you dislike about DocuSign? Can’t say anything bad. Nothing beats Docusign, perfect blend of price and functionality. I used to hate the backend but they’ve really improved on ...

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UI

User in Public Relations and Communications

10/11/19

5 out of 5

"DocuSign Review"

What do you like best? I like that it provides a quick and clear way to share contracts with new clients. It's help that you get notifications when someone opens and signs the contract as well. What do you dislike? There isn't anything that I dislike so far. Right now it is meeting all of my needs and expecations. What problems are you solving with the product? What benefits have you realized? Getting contracts signed,

SC

Sheila C

10/11/19

4.5 out of 5

"DocuSign makes signing documents painless and clients appreciate it"

What do you like best about DocuSign? I like how convenient and automatic it is. I've been an end-user myself and it takes the irritation of having to sign everything in person away. I like that I am sent contracts from one of our insurance companies for patients we have treated using DocuSign I am immediately able to sign the agreements. What do you dislike about DocuSign? It could be a little confusing setting up the signature or text boxes. Sometimes the boxes pre-fill incorrectly and it ...

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UI

User in Construction

10/08/19

5 out of 5

"Docusign Makes My Job Easier"

What do you like best? Our vendors who are typically on the road, on job sites, etc can sign contracts from their phone with the click of a button. It allows me to get my paperwork done faster and more efficiently and saves on printing costs and postage as well. What do you dislike? There isn't really anything I dislike about this software. Recommendations to others considering the product: I highly recommend this product, it is a huge time saver and greatly approves contract signing for ...

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AU

Anonymous User

10/08/19

5 out of 5

"Docusign Makes My Job Easier"

What do you like best about DocuSign? Our vendors who are typically on the road, on job sites, etc can sign contracts from their phone with the click of a button. It allows me to get my paperwork done faster and more efficiently and saves on printing costs and postage as well. What do you dislike about DocuSign? There isn't really anything I dislike about this software. Recommendations to others considering DocuSign: I highly recommend this product, it is a huge time saver and greatly ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].