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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1661-1670 out of 2954

AJ

Allyson J

10/08/19

5 out of 5

"Make easy the contract signing to our customers"

What do you like best about DocuSign? I like how it is easy to navigate, make changes and load documents to send. I like that you can add multiple recipients just like cc in an email. Before DocuSign, we used a custom document signing, but have some defects, such as security issues. DocuSign solved all these problems. What do you dislike about DocuSign? Following the status of a document for tracking purposes. If the recipient rejects the envelope do to changes they want then to change the ...

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AU

Anonymous User

10/07/19

5 out of 5

"Great usage"

What do you like best about DocuSign? The ease of use when sending documents back and forth between clients What do you dislike about DocuSign? Can be clunky at times to use, but overall not What problems is DocuSign solving and how is that benefiting you? The shepherding of NDAs in a bank process

UI

User in Investment Banking

10/07/19

5 out of 5

"Great usage"

What do you like best? The ease of use when sending documents back and forth between clients What do you dislike? Can be clunky at times to use, but overall not What problems are you solving with the product? What benefits have you realized? The shepherding of NDAs in a bank process

UI

User in Information Technology and Services

10/07/19

4 out of 5

"Easy, secure, convenient"

What do you like best? DocuSign makes it easy to finalize and securely sign contracts and agreements What do you dislike? Until it’s clear that other organizations and institutions (including courts) are willing to accept this format, there is some uncertainty as to its suitability in some contexts What problems are you solving with the product? What benefits have you realized? It’s extremely convenient and I appreciate that it’s secure and environmentally friendly

AU

Anonymous User

10/07/19

4 out of 5

"Easy, secure, convenient"

What do you like best about DocuSign? DocuSign makes it easy to finalize and securely sign contracts and agreements What do you dislike about DocuSign? Until it’s clear that other organizations and institutions (including courts) are willing to accept this format, there is some uncertainty as to its suitability in some contexts What problems is DocuSign solving and how is that benefiting you? It’s extremely convenient and I appreciate that it’s secure and environmentally friendly

IC

Ikem C

10/06/19

4.5 out of 5

"I think Docusign provides a unique experience for digital signatures"

What do you like best about DocuSign? Automated reminders that allows users to remid other users of unsigned documents Options for Insign and upload signatures Sending automated copies of the signatures via email What do you dislike about DocuSign? it is a perfect tool. Although I hate that it there are so many distraction on the web version. the policy statement is too long to comprehend and mostly I do not read it. Will be good to limit the distractions. Recommendations to others ...

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MS

Megan S

10/06/19

4.5 out of 5

"It's great for the environment"

What do you like best about DocuSign? I love it and use it constantly when signing documents of importance. It’s very helpful in signing important documents. It is quick and easy to use. It is quick and effortless. What do you dislike about DocuSign? There are no cons regarding this software. This is a straightforward software to use. It is easy and the help document is helpful if needed. DocuSign is more costly than other options and I did not use the paid version long before the company ...

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ES

Emilie S

10/05/19

4.5 out of 5

"DocuSign made it easy to safely sign the documents required"

What do you like best about DocuSign? Easy to send back and forth, easy for anyone to use, doesn't require a download or anything. It's great that you can send documents to anyone that has a computer. No more waiting for scans or faxes, it literally is in an instant of when someone signs the document. You also get notifications of when someone opens the document you sent. What do you dislike about DocuSign? This isn't specific to Docusign but all digital signature platforms, sometimes ...

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JE

Jeremy E

10/05/19

3.5 out of 5

"Fast, secure and reliable digital signature from any device."

What do you like best about DocuSign? Its user community is very powerful and strong which meant an improvement in its adaptation within the company, its main function is performed with total fluids and with a very positive technical quality offering the expected result in the area of digital signatures with corporate documents and business of a high level of importance, its document exchange options and workflows facilitate many operations inside and outside the office, the execution ...

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AI

Administrator in Non-Profit Organization Management

10/03/19

5 out of 5

"Brilliant time saver"

What do you like best? Docusign is fantastic for saving time and getting documents signed quickly. It also saves on postage costs. What do you dislike? Nothing it’s very intuitive and works very well. What problems are you solving with the product? What benefits have you realized? Saving time getting documents legally signed.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].