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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1641-1650 out of 2954

AU

Anonymous User

10/22/19

5 out of 5

"Excellent for long distance contract signing "

What do you like best about DocuSign? Docusign is a professional and simple way to sign documents and keep everyone in the loop with contracts. What do you dislike about DocuSign? It is a little pricey for what it is but it does make signing contracts and other documents very easy. Recommendations to others considering DocuSign: It is a necessity for organizations that move through a lot of document signing. What problems is DocuSign solving and how is that benefiting you? We were solving ...

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NK

Nik K

10/21/19

4.5 out of 5

"One of the best"

What do you like best about DocuSign? What I like best about Docusign is their ease of use. It is very user friendly from the person sending it to the person receiving it. They also have a great app and they are constantly improving their software. What do you dislike about DocuSign? There's not much to dislike. When adding where to sign, the verification numbers above and below can get covered up by any text underneath the signature line. Recommendations to others considering DocuSign: I ...

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AU

Anonymous User

10/21/19

4.5 out of 5

"DocuSign Documents"

What do you like best about DocuSign? I think DocuSign is a great website for people who need something signed and are not in the office to sign it in person. This can be used anywhere in the world. What do you dislike about DocuSign? There isn't anything I dislike about DocuSign, if I had to be specific maybe I would make the signature field with a brighter yellow so it's more visible Recommendations to others considering DocuSign: It's a great tool for someone who needs a signature for ...

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AI

Administrator in Construction

10/21/19

4.5 out of 5

"DocuSign Documents"

What do you like best? I think DocuSign is a great website for people who need something signed and are not in the office to sign it in person. This can be used anywhere in the world. What do you dislike? There isn't anything I dislike about DocuSign, if I had to be specific maybe I would make the signature field with a brighter yellow so it's more visible Recommendations to others considering the product: It's a great tool for someone who needs a signature for any document and cannot be ...

Read more

AU

Anonymous User

10/18/19

3.5 out of 5

"Solid eSignature Software"

What do you like best about DocuSign? The convenience it provides me to when gathering signatures from employees, vendors, shareholders. What do you dislike about DocuSign? Still can be a bit more user-friendly, lacking few more features to ease of use Recommendations to others considering DocuSign: Solid eSignature Software for Business What problems is DocuSign solving and how is that benefiting you? Mostly Time, Save Paper, Ink, etc. Great for organizations who have many employees ...

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MA

Mauricio A

10/18/19

5 out of 5

"Great program to get documents signs easily and securely. "

What do you like best? We use this for real estate contracts, employee agreements and it is reliable, secure and simple to use. What do you dislike? Not much that we don't like about it. It is consistently what we need it to be. What problems are you solving with the product? What benefits have you realized? Safely and efficiently sending and receeiving documents for signature.

ML

Mauricio L

10/18/19

5 out of 5

"Great program to get documents signs easily and securely. "

What do you like best about DocuSign? We use this for real estate contracts, employee agreements and it is reliable, secure and simple to use. What do you dislike about DocuSign? Not much that we don't like about it. It is consistently what we need it to be. What problems is DocuSign solving and how is that benefiting you? Safely and efficiently sending and receeiving documents for signature.

UI

User in Pharmaceuticals

10/18/19

3.5 out of 5

"Solid eSignature Software"

What do you like best? The convenience it provides me to when gathering signatures from employees, vendors, shareholders. What do you dislike? Still can be a bit more user-friendly, lacking few more features to ease of use Recommendations to others considering the product: Solid eSignature Software for Business What problems are you solving with the product? What benefits have you realized? Mostly Time, Save Paper, Ink, etc. Great for organizations who have many employees located in ...

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CA

Christian A

10/17/19

5 out of 5

"Docusign: An Accountant's Dream"

What do you like best about DocuSign? It has single-handedly allowed our practice to become nearly paperless, it has simplified our lives and greatly improved our workflow. What do you dislike about DocuSign? I do not like the identity verification requirement, many of my clients find it troublesome and stilted, it does slow down the e-signature process markedly. I also wish it was usable for business entity clients, right now it is only approved for use in personal 1040 tax ...

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AI

Administrator in Law Practice

10/16/19

4.5 out of 5

"Easy and Convenient"

What do you like best? Our firm's favorite feature about Docusign is the fact that every single field can be assigned to the different signers and the ease of the program for our clients . It sounds simple, but clients aren't always the most tech savy and they haven't always used Docusign. Many times when I mention sending documents to my clients via Docusign they ask, "well how can I sign on my phone?" "do I have to print?" or "I'm not sure I'll be able to figure this out!" I always tell ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].