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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1631-1640 out of 2954

AU

Anonymous User

10/24/19

5 out of 5

"DocuSign is great"

What do you like best about DocuSign? You can sign things remotely and securely, without worry about lines from a photocopier, or if the fax went through. You can save it directly to your email or have others sign it ! What do you dislike about DocuSign? Honestly there is nothing I do not like about this product. It makes every person involved have an easier more accessible business. What problems is DocuSign solving and how is that benefiting you? I can sign things immediately and send ...

Read more

SK

Samantha K

10/24/19

5 out of 5

"Awesome product"

What do you like best about DocuSign? Super easy to use and to be able to keep track of sent documents that are still pending. Very easy to be able to create many different types of template documents and to be able to share created templates with other employees What do you dislike about DocuSign? Once you already send/create a document it is hard to edit if needed. Sometimes I would have to create a whole new document and void the original one just for a slight correction Recommendations ...

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UI

User in Hospital & Health Care

10/24/19

5 out of 5

"DocuSign is great"

What do you like best? You can sign things remotely and securely, without worry about lines from a photocopier, or if the fax went through. You can save it directly to your email or have others sign it ! What do you dislike? Honestly there is nothing I do not like about this product. It makes every person involved have an easier more accessible business. What problems are you solving with the product? What benefits have you realized? I can sign things immediately and send immediately.

CS

Courtney S

10/24/19

5 out of 5

"DocuSign is easy to use and seems trustworthy"

What do you like best about DocuSign? I like that it is quick and easy to use. It allows an electronic signature without a lot of encumbrances. I also feel that it is secure. DocuSign is great for documenting and getting contracts out and signed in an orderly fashion. It definitely makes the process smooth and easy. What do you dislike about DocuSign? Sometimes if I skipped a section to go back and review or if I had a discrepancy it would skip it again when I tabbed through, perhaps the ...

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MW

Maddie W

10/23/19

4.5 out of 5

"My experience with DocuSign has been excellent"

What do you like best about DocuSign? DocuSign makes it incredibly easy for me to get any kind of document signed by either new employees, current employees or new clients. Most people are already familiar with it, which makes things that much easier. DocuSign is great for new employment forms, updating forms and signing contracts with clients. What do you dislike about DocuSign? The only thing that I like least about DocuSign is that after I sign a document, I seem to receive a lot of ...

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DO

Dana O

10/23/19

5 out of 5

"Super Easy to Use"

What do you like best about DocuSign? I highly recommend this platform. It's incredibly simple to use and gets documents signed quickly and correctly. What do you dislike about DocuSign? I have nothing bad to say about this platform. What problems is DocuSign solving and how is that benefiting you? Quick and correct document signature execution.

KT

Kristi T

10/23/19

4.5 out of 5

"Business made easier"

What do you like best about DocuSign? The convenience and ease of getting customers to sign off without an office visit. What do you dislike about DocuSign? I don't always get positive feedback when customers are using their cell phones to sign. What problems is DocuSign solving and how is that benefiting you? Getting customers to sign contracts when they don't have time to come into the office.

UI

User in Hospital & Health Care

10/22/19

5 out of 5

"Great product"

What do you like best? DocuSign made collaborating and completing documents very easy and efficient. What do you dislike? I can't find a downside to using DocuSign. What problems are you solving with the product? What benefits have you realized? Collaborating, contracts and creating form fillable documents is a breeze with this product.

UI

User in Marketing and Advertising

10/22/19

5 out of 5

"Excellent for long distance contract signing "

What do you like best? Docusign is a professional and simple way to sign documents and keep everyone in the loop with contracts. What do you dislike? It is a little pricey for what it is but it does make signing contracts and other documents very easy. Recommendations to others considering the product: It is a necessity for organizations that move through a lot of document signing. What problems are you solving with the product? What benefits have you realized? We were solving the issue of ...

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SZ

Sean Z

10/22/19

5 out of 5

"DocuSign helps your business"

What do you like best about DocuSign? I like DocuSign, because it give a platform for us to sign the document online. It helps us to speed us the overall process of our business. People don't have to come to our office to sign the document. It saves their time and saves our time as well. What do you dislike about DocuSign? I don't have any dislike about DocuSign. It works great until now. What problems is DocuSign solving and how is that benefiting you? It is so useful to have the insured ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].