DocuSign Reviews in September 2026: User Ratings, Pros & Cons

"DocuSign - Clear and Easy to use"

What do you like best about DocuSign? Docusign is great for our business. It captures all of the contractual aspects, and gives the signer all of the information they need right in their inbox. I love that when docusign is returned that it notifies the sender and provides a link right back to the original document What do you dislike about DocuSign? I think sometime navigating inside the different tabs of the admin docusign can be confusing. I also feel that the list of documents sent, isnt ...

"Helped Streamline our Client Experience "

What do you like best about DocuSign? I like how easy it made our account opening/maintenance process. At our previous firm, we had to send client documents that needed signature via USPS/FEDEX/UPS or email, which delayed a lot of our processes. Now, we can send a document and get it back within MINUTES, in a secure fashion. No need to worry about stolen client data. What do you dislike about DocuSign? The only thing i dislike is that sometimes the security questions for clients can be very ...

"I believe this is a program all businesses should use"

What do you like best about DocuSign? I like that DocuSign offers a safe and secure online method of signing contracts. Especially when the document requires several signatures from different people. How efficient, accessible, and organized it is. It has saved me time and energy in collecting signatures that were needed in multiple time crunch situations What do you dislike about DocuSign? I wish I could speak more to the back-end but for my purposes of ensuring there is a signature ...

"DocuSign is so easy to use and really essential for electronic signatures"

What do you like best? I love ease when using this software. We can get contracts & listing agreements signed within minutes. Making our client's lives a lot easier. Superfast way to mark and sign documents and get them back and forth to clients or co-workers. You can sign on the computer, or save your signature for future signings. What do you dislike? I wish as an admin, I could have access to all of the accounts. I also do not care about the transaction rooms feature. I wish there was a ...

"Very helpful and simple to learn took"

What do you like best about DocuSign? It is intuitive and simple to use. It remembers the contacts and signatories. What do you dislike about DocuSign? The layout of the pages are not very customizable. What problems is DocuSign solving and how is that benefiting you? Not having to print and scan copies of multiple items

"Docusign and My company"

What do you like best about DocuSign? I like the ability to create templete docs and send them out as needed. It has improved many processes within our company for HR/onboarding purposes as well as customer support. It is easy to use and though not fully integrated on a mass scale I am looking forward to the day where we will be a paperless company. Docusign will be my chosen program once we are prepared. What do you dislike about DocuSign? I am sure this is just me learning, however I have ...

"DocuSign has increased response time with customers"

What do you like best about DocuSign? We no longer have to wait for a customer to be able to snail mail or scan critical documents necessary to bind or process their insurance policies. Often, we had clients use the excuse that they were out of town or not near a computer and could not complete the required documentation. Clients can no longer use that excuse. It also integrates with Epic, our agency management system, which is super efficient. What do you dislike about DocuSign? I don't ...

"Very helpful and simple to learn took"

What do you like best? It is intuitive and simple to use. It remembers the contacts and signatories. What do you dislike? The layout of the pages are not very customizable. What problems are you solving with the product? What benefits have you realized? Not having to print and scan copies of multiple items

"Best way to get e-signatures from prospects and clients!"

What do you like best about DocuSign? Simple UI. Clients seem to be able to access Docusign better than other e-signature services! What do you dislike about DocuSign? There isn’t really anything I dislike about the service! What problems is DocuSign solving and how is that benefiting you? Ability to get contracts signed for inside sales reps.

"Best way to get e-signatures from prospects and clients!"

What do you like best? Simple UI. Clients seem to be able to access Docusign better than other e-signature services! What do you dislike? There isn’t really anything I dislike about the service! What problems are you solving with the product? What benefits have you realized? Ability to get contracts signed for inside sales reps.