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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1591-1600 out of 2954

AU

Anonymous User

11/13/19

3.5 out of 5

"Online signing"

What do you like best about DocuSign? People don't have to come in the office to sign paperwork What do you dislike about DocuSign? It goes to customers spam mail too often What problems is DocuSign solving and how is that benefiting you? Quick and easy

CV

Carolina V

11/12/19

5 out of 5

"Quick, easy and fast! "

What do you like best about DocuSign? Being able to sign important and confidential documents accurately and professionally. Ease of access. What do you dislike about DocuSign? I have not yet experienced anything negative when using this application. My experiences have been by far excellent. Recommendations to others considering DocuSign: Best application out there for processing electronic signatures in a timely manner. What problems is DocuSign solving and how is that benefiting ...

Read more

AU

Anonymous User

11/11/19

4.5 out of 5

"Seamless process to e-sign, send envelopes and the documentation process set properly."

What do you like best about DocuSign? Really good e-signature platform for small businesses, freelancers and independent contractors. Very easy to download the documents. Also, while uploading the pdf documents, the pdf fields are converted to signer fields. What do you dislike about DocuSign? Difficult to reach out to the support the team in a short time. No contact number has been displayed. Also, the process of editing the documents is a little difficult. Recommendations to others ...

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UI

User in Internet

11/11/19

4.5 out of 5

"Seamless process to e-sign, send envelopes and the documentation process set properly."

What do you like best? Really good e-signature platform for small businesses, freelancers and independent contractors. Very easy to download the documents. Also, while uploading the pdf documents, the pdf fields are converted to signer fields. What do you dislike? Difficult to reach out to the support the team in a short time. No contact number has been displayed. Also, the process of editing the documents is a little difficult. Recommendations to others considering the product: Easy to ...

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GL

Gerald L

11/10/19

5 out of 5

"Great platform for our contracts and lease agreements"

What do you like best about DocuSign? Easy to use, helps with formatting, maintains confidentiality for both parties and feels safe to use. It also provides an automated response to both parties once a document is signed and agreed upon, reducing the need for unnecessary emails to inform both parties or to send attachments. What do you dislike about DocuSign? There is nothing much that I dislike about Docusign. What problems is DocuSign solving and how is that benefiting you? It has helped ...

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UI

User in Construction

11/09/19

5 out of 5

"DocuSign"

What do you like best? DocuSign is very helpful especially if you need someone to sign a legal document and they can't come into the office to do so. I really like being able to send this to an email and have the customer sign the document from wherever they are located. I really like the fact that they can do this and not have to be present in my office. What do you dislike? There isn't much that I don't like about this software, if I had to give them a recommendation, I would say that ...

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AI

Administrator in Information Technology and Services

11/09/19

4.5 out of 5

"DocuSign - A Must Use For OffShore HR !"

What do you like best? Its easily accessible and understandable. Its user friendly. Its rightly on time without the hassle of papers and picking the document physical. What do you dislike? The sign in sometimes become a bit difficult because of the emails associated with it. Recommendations to others considering the product: A MUST USE FOR OFFSHORE DOCUMENTATION. What problems are you solving with the product? What benefits have you realized? The problem of having onshore or in-office HR is ...

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AU

Anonymous User

11/09/19

4.5 out of 5

"DocuSign - A Must Use For OffShore HR !"

What do you like best about DocuSign? Its easily accessible and understandable. Its user friendly. Its rightly on time without the hassle of papers and picking the document physical. What do you dislike about DocuSign? The sign in sometimes become a bit difficult because of the emails associated with it. Recommendations to others considering DocuSign: A MUST USE FOR OFFSHORE DOCUMENTATION. What problems is DocuSign solving and how is that benefiting you? The problem of having onshore or ...

Read more

AU

Anonymous User

11/08/19

5 out of 5

"Use DocuSign"

What do you like best about DocuSign? I am an active user of Zoom and DocuSign works very well in conjunction with Zoom. What do you dislike about DocuSign? The downside of DocuSign is that sometimes it gets very confusing when sending documents to others through email. Recommendations to others considering DocuSign: I recommend others use DocuSign because it eliminates the need to see people face to face to get work documents signed. o What problems is DocuSign solving and how is that ...

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JH

Jessica H

11/08/19

5 out of 5

"Fast, efficient and safe"

What do you like best about DocuSign? I rally enjoy Docusign, as it allows you to do everything all at once and in one place. We use it often for wedding and event contracts that need to be signed by multiple parties. What do you dislike about DocuSign? I think I only dislike that you must download the PDF--i think that is the correct terminology--and I have not yet tried to do this on my phone, I am not quite sure how well that would work Recommendations to others considering ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].