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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1601-1610 out of 2954

UI

User in Marketing and Advertising

11/08/19

4 out of 5

"Docusign"

What do you like best? Easy way to securely sign documents and store them in one place. Notifies you when all signatures are completed. What do you dislike? Lack of a free version but besides that nothing What problems are you solving with the product? What benefits have you realized? obtaining legal signatures

UI

User in Mental Health Care

11/08/19

5 out of 5

"Use DocuSign"

What do you like best? I am an active user of Zoom and DocuSign works very well in conjunction with Zoom. What do you dislike? The downside of DocuSign is that sometimes it gets very confusing when sending documents to others through email. Recommendations to others considering the product: I recommend others use DocuSign because it eliminates the need to see people face to face to get work documents signed. o What problems are you solving with the product? What benefits have you ...

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AU

Anonymous User

11/07/19

5 out of 5

"Best Document Tracking System for Businesses"

What do you like best about DocuSign? The best way to retrieve signatures from our customers on contracts. What do you dislike about DocuSign? The limitations on envelopes based packaging Recommendations to others considering DocuSign: Best pricing and ease of use! What problems is DocuSign solving and how is that benefiting you? Retrieving signatures for contracts

UI

User in Education Management

11/07/19

5 out of 5

"Best Document Tracking System for Businesses"

What do you like best? The best way to retrieve signatures from our customers on contracts. What do you dislike? The limitations on envelopes based packaging Recommendations to others considering the product: Best pricing and ease of use! What problems are you solving with the product? What benefits have you realized? Retrieving signatures for contracts

MS

Margaret S

11/04/19

5 out of 5

"DocuSign features a very intuitive interface"

What do you like best about DocuSign? We like the business value that these features provide over having to process documents in a manual fashion such as document creation and emailing. Great customer service and software program. We're able to try a product before buying a yearly subscription What do you dislike about DocuSign? Creating form fields can be time-consuming and cumbersome if there are many to create for a document such as with a job application, second will not see documents ...

Read more

KF

Kate F

11/04/19

5 out of 5

"E-Signatures on the go"

What do you like best about DocuSign? What makes DocuSign stand out is the user-friendliness. It is very easy to turn any document or contract into a DocuSign link for the necessary partie(s) to sign. The electronic signature is instant, and expedites any process that requires signatures. What do you dislike about DocuSign? The only aspect of DocuSign that I dislike is when you've signed and completed a document, it still lets you view it and resign. This can be a touch ...

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JR

Julia R

11/03/19

5 out of 5

"Makes signing documents simple and easy to use"

What do you like best about DocuSign? Easy to use program that removes the hassle of manually signing for documents. This is my go-to program whenever I need to get something off quick. Most commonly used and preferred method of signing sensitive documents or contracts; can be used on many devices What do you dislike about DocuSign? Creating form fields can be time-consuming and cumbersome if there are many to create for a document such as with a job application. It is not user-friendly ...

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SB

Shayla B

11/03/19

4.5 out of 5

"This application helps me huge"

What do you like best about DocuSign? I liked that the signing process was very easy. I liked that Docusign offered to save my documents with them. The process to create an account was at the end of the process and very easy. The integration between Zipforms and the fact that it has both Web-based and Android smartphone applications. What do you dislike about DocuSign? For the first time using it, I don't have any complaints. Maybe that one might be led to think that in order to save your ...

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JG

Jerica G

11/02/19

4.5 out of 5

"My experience with Docusign and been great overall."

What do you like best about DocuSign? I like how easy this makes it sign documents for remote workers. It's easy to get things moving quickly while in different locations. Easy to use on both sides, customer and store. Simple step walkthrough that makes sure nothing gets missed. What do you dislike about DocuSign? I wish they had an ad-supported free version of this software, I use a lot of software products in my life, and after a while, the subscription fees get to be a bit pricey, so I'm ...

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DY

Danielle Y

11/01/19

4.5 out of 5

"This software made it so simple to sign documents remotely."

What do you like best about DocuSign? This software is really easy to use if you've never seen it before. I've used it mostly to share and sign contracts and it is really user-friendly for those occasional instances I need to utilize it. What do you dislike about DocuSign? I wish there was an easier way to just have one account and then re-access it when I need to complete other documents. I'm not sure if it's that way for a legal reason, but it does feel like every time I use it, I have to ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].