9.8
SpotScore
DocuSign Reviews in September 2026: User Ratings, Pros & Cons
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DocuSign Reviews & Ratings
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Spotsaas Editor’s POV
DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more
DocuSign pros and cons
Streamlines document signing process, making it efficient and convenient.
Offers a range of features for managing documents and agreements effectively.
Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.
Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.
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Showing 1531-1540 out of 2954
KO
Kevin O'Reilly
02/22/20
DocuSign total fuckup
DocuSign total fuckup. I went to free plan and then immediately went pack to paid plan. I did this because it went from 360 to 414/yr. So they charged me the 414 while cancelling my account at the same time. Now they state that can no longer do that plan…that I have to purchase a plan for 100 envelopes for $300
GV
Gina Vina
02/18/20
Horrible customer service and pricing…
Horrible customer service and pricing is very deceptive! I've called five times for incorrect billing. I got hung up on four times after being placed on hold for long periods of time. I WANT A REFUND!
F
Fidel
02/11/20
Terrible customer service
Terrible customer service! I called 6 times just because I had login issues, and they kept hanging up on me before the call even started. I could hear them all laughing in the background.
DW
David Willer
02/07/20
Tried to cancel and 6 months later they…
Tried to cancel and 6 months later they connected on this and still in review...
C
Chris
02/05/20
After an initial onboarding process…
After an initial onboarding process which was favourable, DocuSign have now come back to us saying that our "Unlimited Transaction" plan actually means "100 per year", and are trying to increase our pricing by 400%. The staff do not care whatsoever about how this impacts us or how blatantly wrong this is, they are simply chasing money where ever they can get it.
AI
Administrator in Hospitality
02/03/20
"Lackluster product offerings, even worse customer service"
What do you like best? Reliably sends the documents for signature. Core functionality is in tact. What do you dislike? Difficult to mass send envelopes or create templates that actually save you time. Impossible to consolidate disparate accounts under one organization / corporate account if those individual accounts were already created. Customer service is completely useless What problems are you solving with the product? What benefits have you realized? Getting signatures on legal documents.
AN
Amelia N
01/21/20
"Getting major contracts signed and stored in the cloud"
What do you like best about DocuSign? I love docusign for it's simplicity and that it allows you to send over generated contracts that can be signed and stored online. This allows us to access these contracts at any time and keep track of who has signed and when. What do you dislike about DocuSign? I dislike that they haven't implemented an invoicing system yet, causing us to use another program to send out invoices. Recommendations to others considering DocuSign: DocuSign will save a lot ...
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M
Mike
01/21/20
Very bad integration process.
Impossible to create an integration after already paying for the plan! Contacted support multiple times. Had to start the whole integration process from scratch and wasted a lot of time.
FV
F Vio
01/21/20
TERRIBLE customer support
TERRIBLE customer support. I opened my account and couldn't generate an integration key. After talking and chatting with at least 5 customer support agent I figured it was easier to just cancel my account and it was.
CB
Charlie Boudreau
01/21/20
Terrible service from a developer point…
Terrible service from a developer point of view. Speaking with support literally gets you know where. They just keep transferring you around. We just wanted to generate an api key.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].