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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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Starts from $10 / Month when Billed Yearly

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1511-1520 out of 2954

UI

User in Consumer Services

03/15/20

5 out of 5

"Primarily used for time off requests"

What do you like best? That it saved my signature and all pertinent information when signing online documents. For working remotely, it saved tons of time when supplying information for a background check as well as for tax purposes. I could easily store and view past documents if needed to refer back to that particular document for any reason, and the UI was easy to understand and responsive. What do you dislike? There isn't anything that I particularly dislike about ...

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AU

Anonymous User

03/15/20

5 out of 5

"Primarily used for time off requests"

What do you like best about DocuSign? That it saved my signature and all pertinent information when signing online documents. For working remotely, it saved tons of time when supplying information for a background check as well as for tax purposes. I could easily store and view past documents if needed to refer back to that particular document for any reason, and the UI was easy to understand and responsive. What do you dislike about DocuSign? There isn't anything that I particularly ...

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TA

Tom Adams

03/15/20

1 out of 5

Constant phone calls during trial…

Constant phone calls during trial period. Embarrasing.

UI

User in Online Media

03/09/20

4 out of 5

"perfect for electronic signing!`"

What do you like best? if you do electronic signing then this tool is great. it allows you to be able to send document for electronic signature very easily What do you dislike? editing agreements has to be done outside of the software Recommendations to others considering the product: if you send documents out for signature then this is one of the best platforms you can use. it is great What problems are you solving with the product? What benefits have you realized? sending and receiving ...

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AU

Anonymous User

03/09/20

4 out of 5

"perfect for electronic signing!`"

What do you like best about DocuSign? if you do electronic signing then this tool is great. it allows you to be able to send document for electronic signature very easily What do you dislike about DocuSign? editing agreements has to be done outside of the software Recommendations to others considering DocuSign: if you send documents out for signature then this is one of the best platforms you can use. it is great What problems is DocuSign solving and how is that benefiting you? sending and ...

Read more

LO

Lori O

03/08/20

5 out of 5

"Docusign is a great tool to use"

What do you like best about DocuSign? The best thing I like about Docusign is that it is a very user friendly program and quite simple to use and work your way through it. It also is a much more professional looking document than a handwritten one. What do you dislike about DocuSign? The only thing that I really dislike about the docusign I use is that if I have to make a change to a rental agreement etc... I have to go back and redo the whole thing and also I cannot print out my docusign ...

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UI

User in Online Media

03/07/20

3.5 out of 5

"docusign is a great tool for sending agreements"

What do you like best? if you send agreements for esignature then you need this tool. it is easy to use and you can send agreements to multiple people for multiple signatures with signature order, etc. you can also cc anybody with an email on an agreement that can be viewed within the software. What do you dislike? you can not edit the agreements within the software as there is no text editor Recommendations to others considering the product: definitely consider this software if you send ...

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AU

Anonymous User

03/07/20

3.5 out of 5

"docusign is a great tool for sending agreements"

What do you like best about DocuSign? if you send agreements for esignature then you need this tool. it is easy to use and you can send agreements to multiple people for multiple signatures with signature order, etc. you can also cc anybody with an email on an agreement that can be viewed within the software. What do you dislike about DocuSign? you can not edit the agreements within the software as there is no text editor Recommendations to others considering DocuSign: definitely consider ...

Read more

UI

User in Online Media

03/04/20

4 out of 5

"a great way to send and receive signed documents"

What do you like best? easy to send documents and receive a signature What do you dislike? i wish you could update the template text for the document you are sending out within the software so that there was a way to edit the text within the template rather than having to use a whole other text editor Recommendations to others considering the product: if you send documents for signature then you need this tool What problems are you solving with the product? What benefits have you ...

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UI

User in Accounting

03/04/20

4.5 out of 5

"docusign is great"

What do you like best? if you send agreements or contracts then you need this software as it makes it super easy to send and receive documents for signature What do you dislike? no word editor within the software to change the contents of the agreement Recommendations to others considering the product: if you send and receive documents for e-signature then you need this software. it is awesome What problems are you solving with the product? What benefits have you realized? sending and ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].