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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1491-1500 out of 2954

AU

Anonymous User

03/31/20

4 out of 5

"great app for signing documents."

What do you like best about DocuSign? allows you to sign document electronically super easy. one click and can sign a document so there is no need to print out the document, sign it, scan it back , and email it. sending and receiving documents for signature is a breeze. interface is super easy to use and emails are customizable. What do you dislike about DocuSign? no ability to edit the agreements within the software itself. the software is a bit expensive as well. Recommendations to others ...

Read more

AU

Anonymous User

03/31/20

5 out of 5

"awesome app"

What do you like best about DocuSign? perfect for signing documents. electronic signatures are easy and much better than using paper. interface is simple and easy to use and almost everyone has no problem figuring it out. What do you dislike about DocuSign? pricing is a bit expensive for small businesses who dont send a ton of agreements every month and must pay per user per month. Recommendations to others considering DocuSign: great software if you need to send documents out for ...

Read more

UI

User in Online Media

03/31/20

5 out of 5

"awesome app"

What do you like best? perfect for signing documents. electronic signatures are easy and much better than using paper. interface is simple and easy to use and almost everyone has no problem figuring it out. What do you dislike? pricing is a bit expensive for small businesses who dont send a ton of agreements every month and must pay per user per month. Recommendations to others considering the product: great software if you need to send documents out for signature. definitely consider using ...

Read more

UI

User in Online Media

03/31/20

4 out of 5

"great app for signing documents."

What do you like best? allows you to sign document electronically super easy. one click and can sign a document so there is no need to print out the document, sign it, scan it back , and email it. sending and receiving documents for signature is a breeze. interface is super easy to use and emails are customizable. What do you dislike? no ability to edit the agreements within the software itself. the software is a bit expensive as well. Recommendations to others considering the product: if ...

Read more

UI

User in Online Media

03/30/20

4 out of 5

"great for electronic signatures"

What do you like best? we send agreements to clients all the time so this is a great way to be able to send and receive signatures back. it is super easy to use and to upload an agreement, add places for signature, etc. What do you dislike? cannot edit a document for sending out for signature and you must do it within a separate software. it would be great to have all within one place. Recommendations to others considering the product: definitely consider using this as it is great software ...

Read more

AU

Anonymous User

03/30/20

4 out of 5

"great for electronic signatures"

What do you like best about DocuSign? we send agreements to clients all the time so this is a great way to be able to send and receive signatures back. it is super easy to use and to upload an agreement, add places for signature, etc. What do you dislike about DocuSign? cannot edit a document for sending out for signature and you must do it within a separate software. it would be great to have all within one place. Recommendations to others considering DocuSign: definitely consider using ...

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MF

Md Fayad H

03/25/20

5 out of 5

"An expensive method for remote document exchange"

What do you like best about DocuSign? The software is pricey however it is simple and elegant. I like the verification, encryption and and simplicity of use. It gives you the peace of mind with its encryption and ease of use with its easy interface which is user friendly and can be used readily once logged in. Once logged in, you just need to click to sign if someone sends you a document or you can also send others documents and create documents with this. Also, my university provides ...

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AU

Anonymous User

03/18/20

3.5 out of 5

"a great tool for esignatures"

What do you like best about DocuSign? perfect for getting documents signed. works quickly are super easy to use and have a drag and drop interface. support is helpful and can help with technical issues or issues with What do you dislike about DocuSign? cannot edit the template of the agreement - only the fields that can be dragged and dropped in Recommendations to others considering DocuSign: definitely use this if you send agreements or contracts What problems is DocuSign solving and how ...

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AU

Anonymous User

03/18/20

3.5 out of 5

"great tool for salespeople"

What do you like best about DocuSign? easy to use and integrates with CRM so we can send agreements right after sales come in What do you dislike about DocuSign? cannot edit the agreement within the software and have to within a 3rd party application Recommendations to others considering DocuSign: if you are a salesperson its a great software to use What problems is DocuSign solving and how is that benefiting you? being able to digitally sign contracts

UI

User in Online Media

03/18/20

3.5 out of 5

"a great tool for esignatures"

What do you like best? perfect for getting documents signed. works quickly are super easy to use and have a drag and drop interface. support is helpful and can help with technical issues or issues with What do you dislike? cannot edit the template of the agreement - only the fields that can be dragged and dropped in Recommendations to others considering the product: definitely use this if you send agreements or contracts What problems are you solving with the product? What benefits have you ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].