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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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Starts from $10 / Month when Billed Yearly

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1481-1490 out of 2954

UI

User in Real Estate

04/13/20

4 out of 5

"Good experience with docusign"

What do you like best? DocuSign is incredibly intuitive. The interface is great, and it's also really easy to sign docs on the go on mobile phones, which is a huge plus. What do you dislike? There are numerous similar services that are better priced. What problems are you solving with the product? What benefits have you realized? In real estate we need to sign documents on a daily basis, and virtually signing makes things much easier.

AU

Anonymous User

04/13/20

4 out of 5

"Good experience with docusign"

What do you like best about DocuSign? DocuSign is incredibly intuitive. The interface is great, and it's also really easy to sign docs on the go on mobile phones, which is a huge plus. What do you dislike about DocuSign? There are numerous similar services that are better priced. What problems is DocuSign solving and how is that benefiting you? In real estate we need to sign documents on a daily basis, and virtually signing makes things much easier.

CS

Company Secretary

04/10/20

1 out of 5

Shocking aut renewal

Shocking aut renewal. They keep billing despite downgrading. No one to talk to you.

L

Lillian

04/10/20

1 out of 5

AUTO RENEWAL HORRIBLE

AUTO RENEWAL HORRIBLE - When the company I'd worked for went out of business I forgot to cancel the 'auto renewal' authorization that was on my account. Over a year later I noticed the renewal charge on my credit card statement and when I called DocuSign to request a refund I was put through extensive questioning before they were able to issue me my refund request. The credit card info and my name wasn't sufficient. They needed the exact email address associated with the account and the ...

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UI

User in Online Media

04/07/20

4 out of 5

"awesome electronic document signing tool"

What do you like best? if you have signed agreements or send documents for signature this is the tool you need. interface is super easy to use and anyone can sign with ease and do not have to print, sign, scan, and send - you can sign with 1 click, even without an account. support is very helpful with any technical issues. What do you dislike? price is a bit expensive for small companies who do not send many agreements, but have a few different salespeople since you must pay per person per ...

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AU

Anonymous User

04/07/20

4 out of 5

"awesome electronic document signing tool"

What do you like best about DocuSign? if you have signed agreements or send documents for signature this is the tool you need. interface is super easy to use and anyone can sign with ease and do not have to print, sign, scan, and send - you can sign with 1 click, even without an account. support is very helpful with any technical issues. What do you dislike about DocuSign? price is a bit expensive for small companies who do not send many agreements, but have a few different salespeople ...

Read more

AU

Anonymous User

04/07/20

4 out of 5

"if you do electronic documents this is an amazing tool"

What do you like best about DocuSign? super easy to use. we send to clients all the time who have never used docusign and they are still able to navigate the platform and sign with one click. saves time, and converts more and quicker than any paper solution. support team has been super supportive What do you dislike about DocuSign? price is a bit expensive if you have a small team but only send a handful of agreements per month Recommendations to others considering DocuSign: great software ...

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UI

User in Online Media

04/07/20

4 out of 5

"if you do electronic documents this is an amazing tool"

What do you like best? super easy to use. we send to clients all the time who have never used docusign and they are still able to navigate the platform and sign with one click. saves time, and converts more and quicker than any paper solution. support team has been super supportive What do you dislike? price is a bit expensive if you have a small team but only send a handful of agreements per month Recommendations to others considering the product: great software definitely worth checking ...

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UI

User in Real Estate

04/06/20

5 out of 5

"Top E-signature Platform"

What do you like best? Very user-friendly, reasonably priced, great customer service What do you dislike? I have yet to find anything I don't like What problems are you solving with the product? What benefits have you realized? This platform provides e-signatures from remote locations. It allows me to complete the entire packets back within hours.

AU

Anonymous User

04/06/20

5 out of 5

"Top E-signature Platform"

What do you like best about DocuSign? Very user-friendly, reasonably priced, great customer service What do you dislike about DocuSign? I have yet to find anything I don't like What problems is DocuSign solving and how is that benefiting you? This platform provides e-signatures from remote locations. It allows me to complete the entire packets back within hours.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].